--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Legal Service Delivery (LSD) release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Legal Service Delivery (LSD) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Legal Service Delivery (LSD) Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document covers all changes and updates for ServiceNow Otto for Legal Service Delivery (LSD) from the Xanadu release up to the Australia release. It is designed to assist ServiceNow customers in preparing for upgrades by highlighting new features, changes, removals, deprecations, activation guidance, and other important upgrade considerations. Show full answer Show less Notably, no features were removed or deprecated during these releases, and there were no updates in the Xanadu release or some other intermediate releases. Australia represents the latest release with a focus on enhanced AI capabilities and improved user experience. ## Key Features * **Long Term Stable (LTS) AI Models:** Introduced in Yokohama and continued through Zurich and Australia, Now LLM LTS models provide longer stability windows essential for regulated industries, integrating governance, monitoring, and compliance controls. * **Default Activation of AI Skills:** From Yokohama Patch 11 and Australia Early Access onward, certain generative AI and Now Assist skills are automatically enabled for new customers and previously unconfigured skills for existing customers. Skills previously turned off remain inactive. * **Expanded AI Model Provider Options:** Support for Google Gemini and AWS Claude has been added alongside existing Now LLM Service and Azure OpenAI options for AI skills and agents, broadening AI model selection flexibility. * **Conversational Intake for Conflict of Interest (COI) Requests:** From Zurich onward, COI submissions can be made via natural language conversations with ServiceNow Otto in Virtual Agent, simplifying the intake process without traditional forms. * **Enhanced Summarization:** Summaries for legal requests and matters now include data from extended practice area tables, offering more context-rich insights. * **ServiceNow Otto Branding:** The AI experience branding evolved to "ServiceNow Otto," representing an integrated conversational AI platform with agentic capabilities and multimodal interaction support across web, mobile, and messaging. * **New Coral Theme and Dark Mode:** Australia introduced the Coral theme as the default for portals and mobile/web experiences, with a dark theme option to improve readability and reduce eye strain. ## Important Changes * **Role Configuration for AI Workflows and Agents:** Agentic workflows and AI agents require specific role assignments for execution. Customers using "Users with selected roles" access control must add installed roles to both user and data access settings to ensure functionality. * **AI Usage Measurement Update:** Starting with Australia Early Access, AI usage tracking switched from a 365-day look-back to a 365-day burn-down model, resetting at contract anniversary to better align with subscription periods. ## Activation and Installation ServiceNow Otto for Legal Service Delivery (LSD) is available through the ServiceNow Store. Installation requests and version history details are accessible via the store. Customers should review the activation instructions within the release notes to ensure proper deployment and entitlement verification. ## Browser and Accessibility The application supports the latest stable versions of popular web browsers, consistent across Yokohama, Zurich, and Australia releases. Customers should consult ServiceNow's Browser Support documentation for specifics. No changes to accessibility compliance or localization were noted during these releases. ## Practical Implications for ServiceNow Customers * Prepare for automatic enablement of selected AI skills during upgrade, and review configured skills to manage activation preferences. * Ensure role configurations for AI workflows and agents are updated to maintain seamless access and operation post-upgrade. * Leverage new conversational AI capabilities such as natural language COI intake to streamline legal processes. * Utilize expanded AI model provider options to optimize AI performance and compliance requirements. * Adopt the new Coral theme and dark mode for enhanced user experience in portals and mobile interfaces. * Monitor AI usage under the new measurement model to align with contract terms and budget planning. Consolidated page of all release notes for ServiceNow Otto for Legal Service Delivery (LSD) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Legal Service Delivery (LSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Legal Service Delivery (LSD) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Legal Service Delivery (LSD). {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Now LLM LTS support for ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=yokohama&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. | | Zurich | [Conversational intake for COI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=zurich&ft:locale=en-US) : Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system. [Now LLM LTS support for ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-llm-model-updates&family=zurich&ft:locale=en-US) : Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | [Submit COI request using AI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=australia&ft:locale=en-US) : Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Legal Service Delivery (LSD) features. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US) : Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | | Zurich | [ServiceNow AI implementation](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Summarize request and matters](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&family=zurich&ft:locale=en-US) : Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | [ServiceNow AI implementation](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Summarize request and matters](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&family=australia&ft:locale=en-US) : Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Legal Service Delivery (LSD) features or functionality were removed. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Legal Service Delivery (LSD) features or functionality were deprecated. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Legal Service Delivery (LSD). {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : The ServiceNow Otto for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | Browser requirements : The ServiceNow Otto for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | | Australia | Browser requirements : To see the list of supported browsers for ServiceNow Otto for Legal Service Delivery (LSD), see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Legal Service Delivery (LSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Legal Service Delivery (LSD) we have noted them here. {#dfrn3-servicenowottoforlegalservicedeliverylsd-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Yokohama Patch 11 * Some Now Assist skills are now turned on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [Explore](https://www.servicenow.com/docs/access?context=now-assist-lsd-exploring&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Zurich Patch 12 * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Legal Service Delivery (LSD). Check your entitlements to determine your access to specific features. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. * Legal Request and Matter summarization now considers data from extended practice area tables when summarizing. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some Now Assist skills are now turned on by default. * Additional role configuration required for agentic workflows and AI agents included with your applications. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Legal Service Delivery (LSD). Check your entitlements to determine your access to specific features. * Disclose conflicts of interest using natural language from ServiceNow Otto in Virtual Agent rather than having to fill out intake forms. * Legal Request and Matter summarization now considers data from extended practice area tables when summarizing. | [ ]