--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Manufacturing Commercial Operations (MCO) Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of updates, new features, changes, deprecations, and activation details for ServiceNow Otto for Manufacturing Commercial Operations (MCO) spanning from the Xanadu through to the Australia release versions. It serves as a preparation guide for upgrading your MCO instance, highlighting key improvements and important upgrade tasks. Show full answer Show less ## Key Features * **Recall Campaign Execution (Zurich Patch 4):** Introduction of the *create recall corrective actions AI agent* which automates extraction of relevant data from repair documents to generate corrective actions and calculate charges. This AI agent also sets asset applicability criteria to ensure precise targeting of impacted assets during recall campaigns, accelerating recall execution. * **Now Assist Usage Measurement Update (Zurich Patch 5):** Transition from a 365-day look-back model to a 365-day burn-down model for AI usage measurement, resetting usage counts at the contract anniversary date. This change enhances accuracy in monitoring AI consumption. ## Changes * Adjustment in Now Assist AI usage measurement methodology as described above, effective from Australia Early Access. ## Activation and Plugin Information To enable Now Assist features within ServiceNow Otto for MCO, activate the `com.sn.mfg.gen.ai` plugin. For detailed activation procedures, refer to the plugin installation documentation. Manufacturing Commercial Operations is available through the ServiceNow Store. ## Important Notes for Upgrade * No updates or removals were recorded for the Xanadu, Yokohama, or Australia releases. * Pre- and post-upgrade tasks should be reviewed and completed as recommended to ensure a smooth upgrade process. * No changes in browser requirements, localization, accessibility, or additional system requirements were noted across these releases. ## What to Expect By upgrading to the Australia release family, customers can leverage improved recall campaign automation and refined AI usage tracking, enabling more efficient manufacturing commercial operations management. No deprecated or removed features affect this upgrade path, ensuring continuity of existing functionality. Consolidated page of all release notes for ServiceNow Otto for Manufacturing Commercial Operations (MCO) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Manufacturing Commercial Operations (MCO) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Manufacturing Commercial Operations (MCO) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&family=zurich&ft:locale=en-US)[\[Placeholder link text to key execute-recall-campaigns-faster\]](https://www.servicenow.com/docs/access?context=execute-recall-campaigns-faster&family=zurich&ft:locale=en-US) : Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges. The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Manufacturing Commercial Operations (MCO) features. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were removed. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Manufacturing Commercial Operations (MCO) features or functionality were deprecated. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Manufacturing Commercial Operations (MCO). {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Now Assist features are available with activation of ServiceNow Otto for MCO (com.sn.mfg.gen.ai) plugin. For more information, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Manufacturing Commercial Operations (MCO), such as specific requirements or compliance levels. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Manufacturing Commercial Operations (MCO) we have noted them here. {#dfrn3-servicenowottoformanufacturingcommercialoperationsmco-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent. See [ServiceNow Otto for MCO](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]