--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Software Asset Management (SAM) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 15 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Software Asset Management (SAM) Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document covers key updates, new features, changes, and upgrade information for ServiceNow Otto for Software Asset Management (SAM) spanning from Xanadu through Yokohama, Zurich, to Australia releases. It is designed to help ServiceNow customers prepare for and understand the enhancements and configuration requirements when upgrading to the Australia release. Show full answer Show less ## Key Features * **Generative AI Integration for SaaS Troubleshooting:** Automate resolution of SaaS integration issues with AI-driven guidance to reduce downtime and mean time to resolution (MTTR) without deep technical skills. * **Automated Licensing Data Extraction:** Upload contract documents and use AI to extract licensing data, generating and linking software entitlements to contracts for accurate and efficient asset management. * **User Resolution Automation:** AI-generated user resolution rules streamline reconciliation by mapping subscription data to user records automatically. * **Agentic Workflows for Software Asset Management:** Automate sourcing of software assets, license assignment (including Microsoft 365), creation of reclamation rules, and reclamation of unused software to optimize license utilization and reduce compliance risk. * **Expanded AI Model Provider Options:** Support for Google Gemini and AWS Claude alongside existing providers enhances AI capabilities within Now Assist applications. * **AI-Powered Product and Publisher Summaries:** Gain insights into product compliance, optimization, and publisher license compliance with AI-generated summaries and recommended actions to mitigate compliance risks. * **Integrated Troubleshooting Enhancements:** The addition of a Troubleshoot button on SaaS integration error messages streamlines error diagnosis and resolution guidance for runtime job failures. * **Security and Access Controls:** Configure access control lists (ACLs) for AI agents and agentic workflows to manage who can trigger or discover AI-driven actions within the platform, ensuring secure operations. * **New User Interface Theme:** The Coral theme is now the default for portals and experiences, offering a modern, brand-neutral look with an available dark mode for web and mobile. ## Changes and Configuration Notes * **Usage Measurement Updates:** Transition from a 365-day look-back to a burn-down usage model resetting on the contract anniversary date for Now Assist usage in Yokohama Patch 5 and Australia. * **Default Activation of AI Features:** Selected generative AI skills, agents, and agentic workflows are enabled by default for new installations and certain upgrades, requiring customers to configure roles for security and execution. * **Role and Security Configuration:** Agentic workflows and AI agents require explicit role assignments to function correctly; customers must review and update user access security controls accordingly. * **AI Model Provider Selection:** Third-party LLM providers are now default for new or inactive AI assets, with existing configurations retaining prior settings but allowing manual selection of the Now LLM Service. * **ServiceNow Otto Rebranding:** The conversational AI platform integrated into ServiceNow workflows is now branded as ServiceNow Otto, reflecting enhanced agentic and multimodal interaction capabilities. ## Upgrade and Activation Guidance * Before upgrading to Australia, review and complete pre- and post-upgrade tasks to ensure smooth transition. * Install or upgrade Now Assist for SAM from the ServiceNow Store to access the latest AI-driven features and workflows. * Ensure you have the appropriate Software Asset Management Pro Plus or Enterprise Plus licenses to use Now Assist for SAM. ## Practical Benefits for ServiceNow Customers * **Improve operational efficiency:** Automate manual tasks like user resolution, license assignment, and software reclamation to reduce administrative overhead. * **Enhance compliance and optimization:** Use AI-driven insights and recommended actions to maintain license compliance and optimize software usage effectively. * **Reduce downtime and accelerate issue resolution:** Leverage integrated troubleshooting tools with AI guidance to quickly address SaaS integration problems. * **Secure AI operations:** Manage access to AI agents and workflows with configurable ACLs, ensuring compliance with organizational security policies. * **Modernized user experience:** Benefit from the updated Coral theme and dark mode for more engaging and accessible portal and mobile interfaces. Consolidated page of all release notes for ServiceNow Otto for Software Asset Management (SAM) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Software Asset Management (SAM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Software Asset Management (SAM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : TBD. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Software Asset Management (SAM). {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Benefit with an integrated troubleshooting experience for SaaS applications by resolving common issues using automated guidance](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=yokohama&ft:locale=en-US) : Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and resolve complex SaaS issues without deep technical intervention. [Improve accuracy and productivity by extracting licensing data from contracts and generating software entitlements](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&family=yokohama&ft:locale=en-US) : Leverage generative AI to upload contract documents and automatically extract licensing data, generating software entitlements. You can review and refine the entitlements prior to finalization. The entitlements are created and linked to the contract records, ensuring a streamlined and accurate process. [Automate the creation of user resolution rules to accelerate reconciliation and ensure consistent user mappings](https://www.servicenow.com/docs/access?context=automate-userresolution-saas-now-assist-sam&family=yokohama&ft:locale=en-US) : Use generative AI to resolve user subscriptions by creating user resolution rules without manual intervention. AI automatically creates the user resolution rules, and these rules analyze and map incoming subscription data to corresponding user records in the Software Asset Management application. [Use an agentic workflow to automate software asset sourcing to improve operational efficiency](https://www.servicenow.com/docs/access?context=using-now-assist-sam-ai-agents-usecases&family=yokohama&ft:locale=en-US) : Use AI agents in the Help manage software request agentic workflow to automate sourcing of software assets either through automatic license allocation or by creating purchase orders. [Use an agentic workflow to create reclamation rules for enhancing software license utilization tracking and reducing waste](https://www.servicenow.com/docs/access?context=now-assist-sam-create-software-reclamation-rule-workflow&family=yokohama&ft:locale=en-US) : Use AI agents to automatically create reclamation rules for installed or subscription-based software, reducing the need for manual analysis of product usage and expenditure. The AI agent analyzes factors such as spend and utilization to suggest reclamation rules. [Use an agentic workflow to reclaim unused software to minimize compliance risk and optimize savings](https://www.servicenow.com/docs/access?context=now-assist-sam-evaluate-removal-candidate-workflow&family=yokohama&ft:locale=en-US) : Use AI agents to automate reclamation of removal candidate for an installed or subscription-based software. The AI agent evaluates software removal candidates and provides suggestions for reclamation, based on intelligent checks that help ensure safe removal. [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Gain insights into product compliance and optimization with AI-powered product summaries](https://www.servicenow.com/docs/access?context=summarize-product-compliance-now-assist-sam&family=yokohama&ft:locale=en-US) : Get comprehensive product summaries to better understand your product compliance position across software deployment, license compliance, optimization, and configuration health. The AI-based product summaries simplify the complexity of license management and ensure adherence to publisher contracts. [Use AI-powered recommended actions to mitigate your license compliance risk](https://www.servicenow.com/docs/access?context=recommended-actions-now-assist-sam&family=yokohama&ft:locale=en-US) : Use recommended actions to guide you through the appropriate steps to achieve compliance. Take actionable steps to address any configuration, maintenance, or optimization issues and gain faster compliance. [Gain insights into your publisher license compliance by using Now Assist for SAM](https://www.servicenow.com/docs/access?context=summarize-publisher-compliance-now-assist-sam&family=yokohama&ft:locale=en-US) : Use generative AI to gain a comprehensive summary of publisher license compliance. The detailed publisher summaries that cover software deployment, license compliance, optimization, and configuration health enable you to understand the publisher license compliance details. | | Zurich | [Streamline entitlement import by resolving import errors with AI-suggested corrections](https://www.servicenow.com/docs/access?context=resolve-entitlement-import-error&family=zurich&ft:locale=en-US) : Reduce manual effort and improve data accuracy when reviewing entitlement import errors in the Software Asset Workspace by using AI skills. When publisher or product names in the standard entitlement import template don't match standard content, the Software normalization and Product match reviewer skills provide AI-suggested corrections for review. The feature also identifies potential duplicate entitlements, enabling you to review and dismiss them where appropriate. [Improve accuracy and productivity by extracting licensing data from contracts and generating software entitlements](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&family=zurich&ft:locale=en-US) : Leverage generative AI to upload contract documents and automatically extract licensing data, generating software entitlements. You can review and refine the entitlements prior to finalization. The entitlements are created and linked to the contract records, ensuring a streamlined and accurate process. [Benefit with an integrated troubleshooting experience for SaaS applications by resolving common issues using automated guidance](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=zurich&ft:locale=en-US) : Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and resolve complex SaaS issues without deep technical intervention. [Use an agentic workflow to automate Microsoft 365 license assignment to users to improve efficiency](https://www.servicenow.com/docs/access?context=now-assist-sam-fulfill-sw-asset-requests-workflow&family=zurich&ft:locale=en-US) : Use AI agents to assign Microsoft 365 licenses automatically to users on the Microsoft 365 Admin Center without manual intervention. The AI agent analyzes whether there are available licenses and automatically assigns those licenses to the Microsoft 365 Admin Center, ensuring accuracy and compliance. [Automate the creation of user resolution rules to accelerate reconciliation and ensure consistent user mappings](https://www.servicenow.com/docs/access?context=automate-userresolution-saas-now-assist-sam&family=zurich&ft:locale=en-US) : Use generative AI to resolve user subscriptions by creating user resolution rules without manual intervention. AI automatically creates the user resolution rules, and these rules analyze and map incoming subscription data to corresponding user records in the Software Asset Management application. [Use an agentic workflow to automate software asset sourcing to improve operational efficiency](https://www.servicenow.com/docs/access?context=using-now-assist-sam-ai-agents-usecases&family=zurich&ft:locale=en-US) : Use AI agents in the Help manage software request agentic workflow to automate software asset sourcing, either through automatic license allocation or by creating purchase orders. [Use an agentic workflow to create reclamation rules for enhancing software license utilization tracking and reducing waste](https://www.servicenow.com/docs/access?context=now-assist-sam-create-software-reclamation-rule-workflow&family=zurich&ft:locale=en-US) : Use AI agents to create reclamation rules automatically for installed or subscription-based software, reducing manual analysis of product use and cost. The AI agent analyzes factors such as spend and utilization to suggest reclamation rules. [Use an agentic workflow to reclaim unused software to minimize compliance risk and optimize savings](https://www.servicenow.com/docs/access?context=now-assist-sam-evaluate-removal-candidate-workflow&family=zurich&ft:locale=en-US) : Use AI agents to automate the reclamation process for installed or subscription-based software. The AI agent evaluates software removal candidates and provides suggestions for reclamation based on intelligent checks that help ensure safe removal. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=zurich&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Australia | [Benefit with an integrated troubleshooting experience for SaaS applications with the ability to resolve common issues](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US) : Use generative AI to troubleshoot SaaS integrations with automated guidance and recommendations. By following the resolution guidance, you can significantly reduce downtime, lower the mean time to resolution (MTTR), and resolve complex SaaS issues without deep technical intervention. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Software Asset Management (SAM) features. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills, agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=yokohama&ft:locale=en-US) : Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. | | Zurich | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Troubleshoot button alongside the error message on the Integration profile form](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=zurich&ft:locale=en-US) : The Troubleshoot button is available for alls SaaS integrations on the error message that is displayed when connection validation fails due to an error. When selected, the button triggers the generation of error summary and resolution guidance. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some generative AI skills, AI agents, and agentic workflows are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be needed to use the skill. The new default behavior works as follows: * New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive. [Role configuration required for agentic workflows and AI agents](https://www.servicenow.com/docs/access?context=aia-role-masking&family=zurich&ft:locale=en-US) : Agentic workflows and AI agents included with your applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they will not execute. See the documentation for the agentic workflow or AI agent for the specific roles you must add. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Troubleshoot button alongside the error message on the Integration profile form](https://www.servicenow.com/docs/access?context=troubleshooting-saas-now-assist-sam&family=australia&ft:locale=en-US) : The Troubleshoot button is available for all SaaS integrations on the error message that is displayed when connection validation fails due to an error. When selected, the button triggers the generation of error summary and resolution guidance. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were removed. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Software Asset Management (SAM) features or functionality were deprecated. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Software Asset Management (SAM). {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Now Assist for SAM by requesting it from the ServiceNow Store. Note: To take full advantage of the Now Assist for SAM features, you need to install the Now Assist for SAM store application as well as upgrade to Yokohama Patch 3. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Now Assist for SAM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Now Assist for SAM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Now Assist for SAM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Now Assist for SAM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Now Assist for SAM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : The Now Assist for SAM application requires the Software Asset Management Pro plus or the Enterprise plus license. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Software Asset Management (SAM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Software Asset Management (SAM) we have noted them here. {#dfrn3-servicenowottoforsoftwareassetmanagementsam-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Yokohama Patch 13 * Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and resolution guidance for runtime job failures. * Streamline your Software Asset Management application implementation by automating entitlement extraction from contracts using AI, ensuring faster deployment. [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Automate user resolution with AI for SaaS license management to support efficiency and accuracy in subscription management. Yokohama Patch 6 * Automate and streamline the software asset request process by using an agentic workflow. * Automate the process of creating reclamation rules by identifying software products suitable for reclamation using an agentic workflow. * Automate evaluation of unused and underutilized software installations for potential reclamation by using an agentic workflow. Yokohama Patch 3 * Obtain crucial information on products to mitigate license compliance risks through product summaries on software deployment, license compliance, configuration health, and optimization. * Manage product license compliance via recommendations that guide you to take steps to ensure the necessary compliance requirements. Yokohama Early Availability: Leverage generative AI by using the Now Assist for SAM application to create publisher summaries on software deployment, license compliance, configuration health, and optimization. See [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=yokohama&ft:locale=en-US) for more information. | | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US)- ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Software Asset Management (SAM). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 10](https://www.servicenow.com/docs/access?context=zurich-patch-10&family=zurich&ft:locale=en-US) * Streamline the entitlement import process by resolving import errors using AI skills, for a faster import process and improved data accuracy. [Zurich Patch 8](https://www.servicenow.com/docs/access?context=zurich-patch-8&family=zurich&ft:locale=en-US) * Streamline your Software Asset Management application implementation by automating entitlement extraction from contracts using AI, ensuring faster deployment. * Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and resolution guidance for runtime job failures. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Automate the process of assigning available licenses to the Microsoft 365 Admin Portal by using an agentic workflow. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Some AI skills, AI agents, and agentic workflows are now turned on by default. * Automate user resolution with AI for SaaS license management to support efficiency and accuracy in subscription management. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Automate and streamline the software asset request process by using an agentic workflow. * Automate the process of creating reclamation rules by identifying software products suitable for reclamation using an agentic workflow. * Automate the evaluation of unused and underused software installations for potential reclamation by using an agentic workflow. * Additional role configuration required for agentic workflows and AI agents included with your applications. See [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=zurich&ft:locale=en-US) for more information. | | Australia | * Enhance your SaaS integration troubleshooting experience with user-friendly error explanations and step-by-step resolution guidance for runtime job failures. See [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&family=australia&ft:locale=en-US) for more information. | [ ]