--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Third-party Risk Management (TPRM) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Third-party Risk Management (TPRM) Release Notes for Upgrades from Xanadu to Australia This consolidated guide outlines the key updates, new features, changes, and important upgrade information for ServiceNow Otto for Third-party Risk Management (TPRM) from the Xanadu release through to Australia. It is designed to assist ServiceNow customers in preparing for and understanding the implications of upgrading to the Australia release, including relevant patches and feature enhancements introduced in intermediary releases such as Zurich. Show full answer Show less ## Key Features * **Extended AI Model Support (Zurich Patch 12):** The platform now supports multiple advanced AI models including Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, alongside previous models. Model availability depends on your subscription, allowing flexible AI model selection to better meet your third-party risk management needs. * **Generative AI Capabilities:** * **Issue Recommendation Skill:** For users with the third-party assessment reviewer role, generative AI can automatically identify and recommend TPRM issues based on assessment responses. Recommendations include rationalized summaries and require user confirmation before issue creation. * **Issue Summarization Skill:** Users with the third-party assessor role can leverage AI to generate concise summaries of complex issue records across all states. This helps reduce manual review time, improves consistency in issue descriptions, and accelerates triage and reporting. * **Default AI Skill Activation:** Newly installed AI products have designated generative AI skills enabled by default. Existing customers upgrading from previous versions may have unconfigured skills auto-enabled, while previously disabled skills remain inactive unless manually reactivated. ## Key Changes * **Product Rebranding:** Now Assist for Third-party Risk Management was renamed to ServiceNow Otto for TPRM starting with Zurich Patch 12, with no change to existing product entitlements. * **Default AI Model Update:** The default AI model for TPRM issue recommendations changed to Azure OpenAI gpt-4-5-mini, with options to select other supported models per your requirements. * **Large Language Model (LLM) Provider Change:** The Now LLM Service is no longer the default provider for new or inactive AI assets; a third-party LLM is now selected by default. Existing configurations using Now LLM remain unchanged and the service is still available for manual selection. * **AI Usage Measurement Update:** Starting with Australia Early Access, AI usage tracking transitioned from a 365-day look-back model to a 365-day burn-down model, resetting usage at the contract anniversary date. This change impacts how AI consumption is monitored and managed. ## Upgrade and Activation Guidance * Before upgrading to Australia, review and complete recommended pre- and post-upgrade tasks as outlined. * To activate ServiceNow Otto for TPRM, request installation of the Now Assist for TPRM application from the ServiceNow Store. Upon installation, all Otto for TPRM skills are activated by default. * Check your product entitlements to confirm access to specific features following the upgrade or installation. ## Additional Information * No features or functionalities were removed or deprecated between Xanadu and Australia releases. * There were no updates to browser requirements, accessibility, localization, or highlight information across the releases. * Release notes for intermediary versions such as Yokohama and Zurich indicate no updates for many sections, except as noted above. By understanding these updates and changes, ServiceNow customers can more effectively leverage the enhanced AI-driven capabilities of ServiceNow Otto for TPRM to streamline third-party risk assessment, issue management, and reporting processes after upgrading to Australia. Consolidated page of all release notes for ServiceNow Otto for Third-party Risk Management (TPRM) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Third-party Risk Management (TPRM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Third-party Risk Management (TPRM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Third-party Risk Management (TPRM). {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Extended AI model support for Now Assist for TPRM](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, ServiceNow Otto for Third-party Risk Management (TPRM) supports Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini models in addition to previously supported models. Model availability depends on your ServiceNow Otto for Third-party Risk Management (TPRM) subscription, providing greater flexibility when selecting the AI model that meets your requirements. [Generate TPRM issue recommendations](https://www.servicenow.com/docs/access?context=create-recommendation-tprm-issue&family=zurich&ft:locale=en-US) : If you have the third‑party assessment reviewer role \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] and have installed the if you have the third‑party assessment reviewer role \[sn_vdr_risk_asmt.vendor_assessment_reviewer\] and have installed the ServiceNow Otto for Third-party Risk Management (TPRM), you can use generative AI to automatically identify and recommend issues based on assessment responses. The TPRM issue management recommendation skill recommends issues with rationalized summaries. Recommended issues are presented for review and are created as standard TPRM issues only after user confirmation. [Generate a summary of a TPRM issue](https://www.servicenow.com/docs/access?context=create-a-summary-of-issue&family=zurich&ft:locale=en-US) : If you have the third-party assessor role \[sn_vdr_risk_asmt.vendor_assessor\] role and have installed the ServiceNow Otto for Third-party Risk Management (TPRM) for TPRM application, you can use generative AI to automatically summarize complex issue records. The TPRM Issue Summarization skill works across all issue states including New, Analyze, Review, Finalize, and Closed and can help reduce manual review time, improve consistency in issue descriptions and remediation guidance, and accelerate triage and reporting for customers managing high volumes of third-party risk data. [Some generative AI skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=zurich&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install an AI product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Third-party Risk Management (TPRM) features. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [AI in Third-party Risk Management](https://www.servicenow.com/docs/access?context=exploring-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Default AI model for issue recommendation skill](https://www.servicenow.com/docs/access?context=supporting-information-now-assist-tprm&family=zurich&ft:locale=en-US) : Starting with Zurich Patch 12, the issue recommendation skill in ServiceNow Otto for Third-party Risk Management (TPRM) uses Azure OpenAI gpt-4-5-mini as the default model. This update changes the default model for issue recommendations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were removed. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Third-party Risk Management (TPRM) features or functionality were deprecated. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Third-party Risk Management (TPRM). {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Install the Now Assist for TPRM application by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). After installing ServiceNow Otto for TPRM all ServiceNow Otto for TPRM skills are activated by default. Important: Now Assist for TPRM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Third-party Risk Management (TPRM), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Third-party Risk Management (TPRM) we have noted them here. {#dfrn3-servicenowottoforthirdpartyriskmanagementtprm-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) Starting with Zurich Patch 12, Now Assist for Third-party Risk Management is now ServiceNow Otto® for TPRM. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Use generative AI to recommend TPRM issues for reviewer validation. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Use ServiceNow Otto for Third-party Risk Management (TPRM) to generate concise, AI-powered summaries of TPRM that can help with interpreting complex issue records. * Some Now Assist skills, agents, and agentic workflows are now turned on by default. See [AI in Third-party Risk Management](https://www.servicenow.com/docs/access?context=exploring-now-assist-tprm&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]