--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Workplace Service Delivery (WSD) release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Workplace Service Delivery (WSD) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 9 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Workplace Service Delivery (WSD) Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document covers all updates, new features, changes, and important upgrade information for ServiceNow Otto for Workplace Service Delivery (WSD) from the Xanadu release through to the Australia release. It is designed to help ServiceNow customers prepare for and understand the evolution of the product across these releases. Show full answer Show less The document highlights significant AI-driven capabilities introduced in various releases, outlines changes to usage measurement, and provides activation and upgrade guidance relevant to ServiceNow Otto for WSD. ## Key Features Introduced * **Agentic Workflows for Workplace Optimization:** * **Optimize Cleaning Activities:** Automatically manage cleaning and maintenance schedules based on space utilization rates. * **Automate Map Updates:** Enables autonomous configuration of Indoor Mapping during bulk updates by retrieving CAD file sources and handling import tasks. * **Manage Temporary Space Closures:** Blocks rooms for emergency maintenance and reassigns existing reservations accordingly. * **Help Manage Workplace Reservations:** Autonomously reschedules event reservations, updating their date, time, or duration. * **Case Summarization Skill:** Summarizes workplace case context to facilitate appropriate action. * **ServiceNow Otto AI Platform Branding:** ServiceNow Otto is now the unified conversational AI platform integrated with workflows, supporting multi-channel interactions and autonomous cross-system orchestration. ## Important Changes * **Usage Measurement Updates:** Transitioned from a 365-day look-back model to a 365-day burn-down model resetting at contract anniversary, affecting Now Assist and AI usage metrics from Yokohama Patch 5 and Australia Early Access onward. * **Default Activation of Now Assist Skills:** New customers get certain AI skills activated by default. Upgrading customers have previously unconfigured skills automatically enabled, while previously deactivated skills remain off. * **Access Control for AI Agents and Agentic Workflows:** ACLs can now be configured to control who can discover and trigger AI agents and workflows, including options for dynamic user behavior and public availability. * **Product Naming:** The branding change to ServiceNow Otto reflects the AI experience evolution without affecting existing entitlements or access rights. ## Activation and Upgrade Guidance * Installation is available via the ServiceNow Store, with customers advised to request the app from there. * Pre- and post-upgrade tasks should be reviewed before upgrading to the Australia release to ensure a smooth transition. * Release notes indicate no removals or deprecations of features from Xanadu through Australia, ensuring stability of existing functionality. ## Additional Notes * No updates were noted regarding browser requirements, localization, accessibility, or additional product requirements throughout these releases. * Highlighted patches provide incremental improvements such as improved AI workflows, enhanced map administration, and workplace reservation management. ServiceNow customers upgrading to or deploying ServiceNow Otto for Workplace Service Delivery (WSD) can expect enhanced AI-driven automation, improved management of workplace environments, and a clearer framework for AI usage and access controls---enabling more efficient, autonomous workplace service delivery. Consolidated page of all release notes for ServiceNow Otto for Workplace Service Delivery (WSD) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Workplace Service Delivery (WSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Workplace Service Delivery (WSD) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Workplace Service Delivery (WSD). {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Optimize cleaning activities agentic workflow](https://www.servicenow.com/docs/access?context=optimize-cleaning-activities-agent&family=yokohama&ft:locale=en-US) : Use the Optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created. [Automate map updates agentic workflow](https://www.servicenow.com/docs/access?context=automate-map-updates-agent-ai&family=yokohama&ft:locale=en-US) : Use the Automate map updates AI agentic workflow to configure the map during bulk updates to Indoor Mapping. The Map Admin Agent autonomously retrieves the sources for the CAD file and resumes the import task. If the correct source isn't found, the agent moves the task to the Waiting user input state. [Manage temporary space closures agentic workflow](https://www.servicenow.com/docs/access?context=maintenance-meeting-room-agent-ai&family=yokohama&ft:locale=en-US) : Use the Manage temporary space closures agentic workflow when an emergency maintenance request is created.{#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__18} | Agentic workflows | Description | |-|-| | Manage temporary space closures | AI agentic workflow blocks a room for emergency maintenance and moves any existing reservation from the blocked location to another. | [Table 1. Available agentic workflows] [Help manage workplace reservations agentic workflow](https://www.servicenow.com/docs/access?context=manage-workplace-reservations-agent-ai&family=yokohama&ft:locale=en-US) : Use the Help manage workplace reservations agentic workflow for updating a planned event reservation's time, date, or duration.{#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__22} | Agentic workflows | Description | |-|-| | Help manage workplace reservations | AI agentic workflow autonomously reschedules events happening in the workplace and update an existing reservations date, time, or duration. | [Table 2. Available agentic workflows] | | Zurich | [Summarize a workplace case](https://www.servicenow.com/docs/access?context=summarize-workplace-case&family=zurich&ft:locale=en-US) : Use the case summarization skill to summarize the case context and take appropriate action. [Optimize cleaning activities agentic workflow](https://www.servicenow.com/docs/access?context=optimize-cleaning-activities-agent&family=zurich&ft:locale=en-US) : Use the optimize cleaning activities agentic workflow to manage cleaning and maintenance schedules of a maintenance case based on the space utilization rate of the location where a maintenance case is created. [Automate map updates agentic workflow](https://www.servicenow.com/docs/access?context=automate-map-updates-agent-ai&family=zurich&ft:locale=en-US) : Use the automate map updates agentic workflow to configure the map during bulk updates to Indoor Mapping. The map admin gent autonomously retrieves the sources for the CAD file and resumes the import task. If the correct source isn't found, the agent moves the task to the Waiting user input state. | | Australia | [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Workplace Service Delivery (WSD) features. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__30} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=zurich&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Australia | [Now Assist \> ServiceNow Otto announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Workplace Service Delivery (WSD) features or functionality were removed. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__40} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Workplace Service Delivery (WSD) features or functionality were deprecated. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__50} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Workplace Service Delivery (WSD). {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__60} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ServiceNow Otto for Workplace Service Delivery (WSD) by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for WSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__70} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__80} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Workplace Service Delivery (WSD), such as specific requirements or compliance levels. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__90} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__100} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Workplace Service Delivery (WSD) we have noted them here. {#dfrn3-servicenowottoforworkplaceservicedeliverywsd-summary__entry__110} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Help map admins configure the map during bulk updates to Indoor Mapping using the Automate map updates AI agentic workflow. * Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the Optimize cleaning activities AI agentic workflow. Yokohama Patch 3 * Manage temporary space closures AI agentic workflow for emergency meeting room maintenance. This team of AI agents block a space for maintenance and move any existing reservations from the blocked room to a new location. * Help manage workplace reservations for updating existing event planning reservations. This team of AI agents retrieve the reservation from workplace case details, analyze the reservation, and update the workplace case notes. See [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Zurich Patch 12 * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery (WSD). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US): Summarize workplace cases by using ServiceNow Otto for WSD. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US): Review changes to Now Assist usage measurement. [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Help map admins configure the map during bulk updates to Indoor Mapping using the automate map updates agentic workflow. * Optimize a maintenance case based on the space utilization rate of the location where a maintenance case is created using the optimize cleaning activities agentic workflow. See [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | Australia Patch 5 * ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Workplace Service Delivery (WSD). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. See [ServiceNow Otto for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&family=australia&ft:locale=en-US) for more information. | [ ]