--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined ServiceNow Otto for Zero Copy Connector release notes for upgrades from Xanadu to Australia # Combined ServiceNow Otto for Zero Copy Connector release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ServiceNow Otto for Zero Copy Connector Release Notes for Upgrades from Xanadu to Australia This document consolidates all release notes relevant to upgrading ServiceNow Otto for Zero Copy Connector from the Xanadu release family through to Australia. It provides a comprehensive view of new features, changes, removals, deprecations, activation instructions, and other important upgrade considerations. It is designed to help ServiceNow customers prepare effectively for their upgrade process and understand product evolution across these releases. Show full answer Show less ## New Features * **Introduction of ServiceNow Otto Platform:** Now branded as ServiceNow Otto, the platform delivers conversational AI capabilities integrated within ServiceNow workflows. It supports multimodal interactions across web, mobile, and messaging channels and enables autonomous orchestration of cross-system workflows. * **Improved AI Agent for SAP OData Services:** The OData Services Recommender AI agent enhances integration by discovering relevant SAP OData v2 services aligned with customer use cases, reducing missed opportunities and accelerating model development. ## Changes and Removals No changes or feature removals were introduced between Xanadu and Australia releases for the Zero Copy Connector, ensuring stability of existing functionalities. ## Deprecations The "Ask AI" button has been removed from the Model Manager in the Australia release, signalling a shift in AI interaction methods within the platform. ## Activation and Installation ServiceNow Otto for Zero Copy Connector is available for installation through the ServiceNow Store. Customers should request the app via the store and can review the cumulative release notes and version history directly within the ServiceNow Store platform to stay informed on updates. ## Additional Requirements and Considerations * There are no new additional requirements, browser requirements, accessibility, or localization changes introduced between Xanadu and Australia for this product. * As of version 29.2.11, the rebranding to ServiceNow Otto reflects the new AI experience, impacting product naming and branding within your ServiceNow environment. ## Practical Impact for ServiceNow Customers Upgrading to Australia brings enhanced AI functionality through the ServiceNow Otto platform, improving integration capabilities and user interactions with AI-powered automation. The upgrade process remains straightforward with no removals or breaking changes affecting core functionality except the removal of the "Ask AI" button. Activation via the ServiceNow Store ensures easy access and installation, supporting a smooth transition to the Australia release family. Consolidated page of all release notes for ServiceNow Otto for Zero Copy Connector from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ServiceNow Otto for Zero Copy Connector release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ServiceNow Otto for Zero Copy Connector to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ServiceNow Otto for Zero Copy Connector. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Now Assist for Zero Copy Connectors](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&family=australia&ft:locale=en-US) : Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, support multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Improved AI Agent for SAP OData services](https://www.servicenow.com/docs/access?context=now-assist-erp-ai-agent-odata-service-recommender&family=australia&ft:locale=en-US) : Reduce missed integration opportunities and accelerate development by discovering relevant SAP OData v2 services for your models using the OData Services Recommender AI agent. This workflow finds standard SAP capabilities that align with your use cases. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ServiceNow Otto for Zero Copy Connector features. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ServiceNow Otto for Zero Copy Connector features or functionality were removed. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ServiceNow Otto for Zero Copy Connector features or functionality were deprecated. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | The Ask AI button has been removed from the Model Manager. | [ ] ## Activation information Review information on how to activate ServiceNow Otto for Zero Copy Connector. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install ServiceNow Otto for Zero Copy Connector by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: ServiceNow Otto for Zero Copy Connector is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ServiceNow Otto for Zero Copy Connector, such as specific requirements or compliance levels. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ServiceNow Otto for Zero Copy Connector we have noted them here. {#dfrn3-servicenowottoforzerocopyconnector-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * As of version 29.2.11, ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Zero Copy Connector. * Discover OData services faster using an AI agent for Zero Copy Connector for ERP. See [Now Assist for Zero Copy Connectors](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&family=australia&ft:locale=en-US) for more information. | [ ]