--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Service Observability release notes for upgrades from Xanadu to Australia # Combined Service Observability release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Service Observability release notes for upgrades from Xanadu to Australia This consolidated release notes document guides ServiceNow customers through the upgrades and enhancements of Service Observability from the Xanadu release up to the Australia release. It highlights new features, changes, activation steps, and important upgrade considerations to help ensure a smooth transition and optimal use of Service Observability capabilities. Show full answer Show less ## Key Features * **Service and APM Data Mapping:** Starting in Yokohama, customers can create and manage mappings between CMDB Workspace services and APM data sources such as Dynatrace, New Relic, and Datadog. This enables detailed visibility into underlying entities like databases and hosts affecting service health. * **Service Health Views:** The Overview tab displays RED (rate, error, duration) metrics alongside related alerts, incidents, and change requests, aiding root cause analysis. The Observability tab offers extended service health metrics and related host/database metrics based on configured mappings. * **Dashboard Customization and Domain Separation:** Since version 1.6.4, customers can customize dashboard templates and run Service Observability in separate domains to align with organizational structure. * **Expanded Integrations:** Zurich and later releases add support for multiple APM vendors including SolarWinds, Amazon CloudWatch, Microsoft Azure Monitor, Splunk Observability, AppDynamics, Prometheus, and enhanced Dynatrace process monitoring. * **Advanced Data Mapping and Queries:** Version 1.10 enables testing of data mappings before dashboard use, use of any service field as a variable in queries, and importing charts from AWS and Azure dashboards. Full vendor time series queries enhance dashboard flexibility. * **Improved User Interface and Experience:** Enhanced chart metadata, a streamlined data mapping UI, and the introduction of the Coral theme (including a dark mode option) improve usability across web and mobile platforms. ## Important Upgrade and Activation Information * Before upgrading to Australia, ensure users with the `sncsowsvcobs.manager` role belong to user groups of type `srm`. * Activation of Service Observability requires requesting the application from the ServiceNow Store. From Yokohama onwards, activation and connection of services and data sources can be managed via the Admin Center without administrator involvement. * For optimal performance, an APM instance (Datadog, Dynatrace, or New Relic) should be installed and configured with an API Key Credential on the ServiceNow platform. ## Changes and Enhancements to Existing Features * The Service Details page in the Service Operations Workspace (SOW) now includes new Overview and Observability tabs presenting reliability metrics from SRM and APM vendors. * Chart axis labels and metadata have been improved for clarity and detail. * Data mapping UI improvements allow creation and testing within the same interface. * The Coral theme offers a modern, brand-neutral appearance and supports dark mode for better accessibility. ## Removed and Deprecated Features No features or functionalities were removed or deprecated across the releases from Xanadu through Australia. ## Accessibility and Localization The Coral theme's dark mode option supports accessibility by reducing eye strain and enhancing readability. No localization changes were introduced. ## Practical Benefits for ServiceNow Customers * Gain deeper service health insights by correlating CMDB data with diverse APM metrics. * Customize dashboards and queries to tailor monitoring and troubleshooting to your environment. * Integrate a broader range of third-party monitoring tools to centralize observability. * Improve operational agility by connecting critical signals and workflows, helping reduce mean time to resolution (MTTR). * Leverage improved UI and themes for enhanced user experience and accessibility. Consolidated page of all release notes for Service Observability from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Service Observability release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Service Observability to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-serviceobservability-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : If you have the snc_sow_svcobs.manager role, you must belong to a user groups with a type of `srm`. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Service Observability. {#dfrn3-serviceobservability-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Create and manage mappings](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=yokohama&ft:locale=en-US) : Map services in the CMDB Workspace to the data from a connected application performance monitoring (APM) data source. Service Observability supports Dynatrace and New Relic. This mapping lets you view metrics from entities deep within your system, like a database or host, that might be affecting the health of a service.Starting in version 1.7.3, metrics from Datadog are supported.Starting in version 1.7.3, you can map Business Services and Service Offerings to APM data. Service Offerings are not available in Xanadu. [View overall service health](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US) : Use the Overview tab to view rate, error, and duration (RED) metrics from the APM related to a service. You can also view related open alerts, incidents, and change requests from the Configuration Management Database (CMDB) to help identify possible causes and blast radius. [View service health metrics](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US) : View the extended health metrics for a service on the new Observability tab when issues are found on the Overview tab. In addition to the extended health metrics, you can view host and database metrics related to the service based on the configured data mappings. [Customize dashboard templates](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboards&family=yokohama&ft:locale=en-US) : Starting in version 1.6.4, customize the templates used to display dashboards in the Overview and Observability tabs. [Domain separation](https://www.servicenow.com/docs/access?context=domain-separation-and-service-observability&family=yokohama&ft:locale=en-US) : Starting in version 1.6.4, Service Observability can be run in separate domains. | | Zurich | [Support for HLA data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=display-hla-data-on-a-dashboard&family=zurich&ft:locale=en-US) : As of 1.10, add service-related log data to your dashboards. [Use data mapping tags as variables in a chart's query](https://www.servicenow.com/docs/access?context=service-observability-template-variables&family=zurich&ft:locale=en-US) : As of 1.10, key/tags used in a data mapping can also be used as a template variable in a chart's query. [Use any field on a service as a variable in your data mapping query](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, when creating a data mapping, if your key represents a service, for convenience a drop down shows fields from the corresponding CI for the service, including custom fields, that can be used as a variable. [New Service Observability integrations](https://www.servicenow.com/docs/access?context=exploring-service-observability&family=zurich&ft:locale=en-US) : Integrate with more APM vendors to bring third-party data into Service Observability dashboards. New integrations for this release include: * SolarWinds on-premise * Amazon CloudWatch * Microsoft Azure Monitor * Splunk Observability * As of 1.10, AppDynamics * As of 1.10, Prometheus * As of 1.10, support for Dynatrace process and process groups [Support for additional ServiceNow AI Platform data in Service Observability dashboards](https://www.servicenow.com/docs/access?context=edit-sn-based-charts&family=zurich&ft:locale=en-US) : Add data from problem records and business app records to your dashboards. The data displayed is scoped to the service being investigated. [Support for full vendor queries](https://www.servicenow.com/docs/access?context=customize-service-observability-dashboard-templates&family=zurich&ft:locale=en-US) : Recreate any supported vendor time series chart in your Service Observability dashboard using full queries and template variables to represent entities and start and end times.As of 1.10, import selected charts from an existing AWS or Azure APM dashboard. [Additional service types](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : Map all service offering types to APM data instead of just the types that have a technical service as a parent. [Test your data mapping](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can test your data mapping before using it to create charts and dashboards. [Improved data source connection flow](https://www.servicenow.com/docs/access?context=connect-an-observability-data-source&family=zurich&ft:locale=en-US) : Create APM connections without leaving the SOW. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Service Observability features. {#dfrn3-serviceobservability-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [New Overview tab in the SOW](https://www.servicenow.com/docs/access?context=view-overall-service-health&family=yokohama&ft:locale=en-US) : After services are activated for the Overview tab in Service Observability, the Service Details page in SOW now shows reliability metrics from Service Reliability Management (SRM) as well as metrics from Service Observability. [New Observability tab in the SOW](https://www.servicenow.com/docs/access?context=view-service-health-metrics&family=yokohama&ft:locale=en-US) : The Observability tab on the Service Details page in SOW shows related metrics from connected APM vendors. [Admin Center support for activating services and data sources](https://www.servicenow.com/docs/access?context=activate-teams-and-services&family=yokohama&ft:locale=en-US) : You can activate services to use in Service Observability and then connect and map APM data sources to those services. Starting in version 1.6.4, you no longer need to activate services. Any of the supported service types in the CMDB can be used Starting in version 1.6.4, the Service Observability admin role can configure Service Observability in the Admin Center without involving an administrator. | | Zurich | [Improved chart metadata](https://www.servicenow.com/docs/access?context=using-service-observability&family=zurich&ft:locale=en-US) : As of 1.10, charts have been improved to provide more detailed axis labels. [Improved data mapping UI](https://www.servicenow.com/docs/access?context=create-and-manage-observability-data-mappings&family=zurich&ft:locale=en-US) : As of 1.10, you can now create and test your data mapping in the same UI. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Service Observability features or functionality were removed. {#dfrn3-serviceobservability-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Service Observability features or functionality were deprecated. {#dfrn3-serviceobservability-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Service Observability. {#dfrn3-serviceobservability-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Service Observability by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Service Observability is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : For the best experience, an APM instance should be installed and an API Key Credential for that instance should be configured on the ServiceNow® platform. Service Observability supports Datadog, Dynatrace, or New Relic. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Service Observability, such as specific requirements or compliance levels. {#dfrn3-serviceobservability-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Service Observability we have noted them here. {#dfrn3-serviceobservability-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Connect operators with subject matter experts (SMEs) using critical signals from existing monitoring tools and the ServiceNow platform. * Centralize critical signals and bridge workflows to help increase agility and reliability. * Calculate the blast radius and help reduce mean time to resolution (MTTR) by viewing changes to your application and the underlying infrastructure. See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Integrate with a number of new application performance management (APM) vendors. * Add service-scoped ServiceNow AI Platform charts to Service Observability dashboards, including charts from MetricBaseand as of 1.10, Health Log Analytics (HLA). * Customize your Service Observability dashboards to add more advanced charts using full vendor queries and template variables. As of 1.10, you can directly import charts from AWS and Azure. * Create dashboards for additional service types. * Connect to data sources efficiently with an improved flow. * As of 1.10, test your data mappings before using them to create charts and dashboards. * As of 1.10, use any field on a service as a tag key value in a data mapping and then use that tag as a variable in your chart queries. See [Service Observability](https://www.servicenow.com/docs/access?context=service-observability&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]