--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Sidebar release notes for upgrades from Xanadu to Australia # Combined Sidebar release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sidebar Release Notes for Upgrades from Xanadu to Australia This consolidated guide provides all essential Sidebar release notes from the Xanadu through Australia versions. It assists ServiceNow customers in preparing for their Sidebar upgrade by summarizing new features, changes, activations, and important considerations across these releases. The document highlights key enhancements introduced in each release family and clarifies activation procedures and compatibility information. Show full answer Show less ## New Features * **Xanadu:** Introduced the ability to add user groups to Sidebar discussions, support for Sidebar on the Mobile Platform for agents, creation of discussions on all record types, use of different expert finder services based on access context, and a chat summarization quick action. * **Yokohama:** Enabled integration between Sidebar and Slack for seamless cross-platform collaboration, creation of standalone Sidebar conversations not tied to records, and private discussions accessible only to participants. * **Zurich:** Added threaded replies to Sidebar messages to reduce clutter and maintain discussion clarity. * **Australia:** Enhanced Sidebar usability by allowing customization of discussion subject titles using any record field, and introduced a dynamic window framework to move and resize the Sidebar chat window. Also supported creation of standalone Sidebar discussions. ## Changes, Removed Features, and Deprecations No updates, removals, or deprecations to Sidebar features were noted from Xanadu through Australia releases. ## Activation Information * **Xanadu \& Yokohama:** Sidebar installation requires a request via the ServiceNow Store. * **Zurich:** Sidebar became part of the Omni-Experience Standard Feature Set and remained available through the ServiceNow Store. * **Australia:** Sidebar is a ServiceNow AI Platform feature activated by default, continuing availability through the ServiceNow Store. ## Additional Requirements and Compatibility No new additional requirements, browser compatibility changes, accessibility updates, or localization considerations were introduced across these releases. ## Practical Implications for ServiceNow Customers Upgrading Sidebar from Xanadu to Australia brings enhanced collaboration capabilities such as group discussions, mobile access, Slack integration, threaded replies, and flexible chat window management. Activation processes have simplified over time, culminating in Australia where Sidebar is enabled by default. Customers can expect consistent Sidebar performance without deprecated features or breaking changes and can leverage new features to improve agent collaboration and user experience. Consolidated page of all release notes for Sidebar from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sidebar release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sidebar to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sidebar-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Sidebar. {#dfrn3-sidebar-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Add user groups to Sidebar discussions](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US) : In addition to individual users, you can now add user groups to Sidebar discussions. [Use Sidebar on Mobile Platform for agents](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US) : If you're an agent, use Sidebar, which is now available on the Mobile Platform. [Create Sidebar discussions on all record types](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=xanadu&ft:locale=en-US) : Create Sidebar discussions on all record types, and not just on interaction and task-based records. [Use different expert finder services in Sidebar](https://www.servicenow.com/docs/access?context=configure-sidebar&family=xanadu&ft:locale=en-US) : Use different expert finder services depending on where you access Sidebar from. [Use the chat summarization quick action](https://www.servicenow.com/docs/access?context=using-sidebar&family=xanadu&ft:locale=en-US) : Generate a chat summarization by using a quick action. | | Yokohama | [Exploring Sidebar](https://www.servicenow.com/docs/access?context=exploring-sidebar&family=yokohama&ft:locale=en-US) : Integrate Sidebar and Slack to enable the users of both platforms to seamlessly collaborate with each other. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create standalone Sidebar conversations that aren't associated with a specific record. [Using Sidebar](https://www.servicenow.com/docs/access?context=using-sidebar&family=yokohama&ft:locale=en-US) : Create private discussions on a record that are accessible only to the participants within that discussion. | | Zurich | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) : Use threaded replies to answer Sidebar messages without adding clutter to the main discussion. | | Australia | [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Customize the subject title for Sidebar discussions by replacing the default short description with any field from the record. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Move and resize the Sidebar chat window using the dynamic window framework. [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) : Create a standalone Sidebar discussion that is not tied to a specific record. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Sidebar features. {#dfrn3-sidebar-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Sidebar features or functionality were removed. {#dfrn3-sidebar-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Sidebar features or functionality were deprecated. {#dfrn3-sidebar-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Sidebar. {#dfrn3-sidebar-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Sidebar is a ServiceNow AI Platform feature part of the Omni-Experience Standard Feature Set. For details, see [Installing Sidebar](https://www.servicenow.com/docs/access?context=install-sidebar&family=zurich&ft:locale=en-US). Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Sidebar is a ServiceNow AI Platform feature that is active by default. Important: Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sidebar, such as specific requirements or compliance levels. {#dfrn3-sidebar-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sidebar we have noted them here. {#dfrn3-sidebar-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * In addition to individual users, you can now add user groups to Sidebar discussions. * Use Sidebar on the Mobile Platform if you're an agent. * Create Sidebar discussions on all record types, and not just on interaction and task-based records. * Use different expert finder services depending on where Sidebar is accessed from. * Generate a chat summarization by using a quick action. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Integrate Sidebar with Slack to enable users of both platforms to communicate with each other. * Create standalone Sidebar conversations that aren't associated with a record. * Create private discussions on a record that are accessible only to the participants within that discussion. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Prevent Sidebar discussions from becoming cluttered by using threaded replies when responding to messages. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Move and resize the chat window using the Sidebar new dynamic window framework. * Create standalone Sidebar discussions. See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&family=australia&ft:locale=en-US) for more information. | [ ]