--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Sourcing and Procurement Operations release notes for upgrades from Xanadu to Australia # Combined Sourcing and Procurement Operations release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 23 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Sourcing and Procurement Operations Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document covers all updates and changes in ServiceNow's Sourcing and Procurement Operations (SPO) from the Xanadu through Australia releases. It is designed to help customers prepare for upgrades by summarizing new features, changes, deprecations, activation procedures, and other relevant information across release versions. The document highlights enhancements in AI capabilities, shopping experience, procurement process visibility, and integration features, enabling procurement teams to optimize sourcing and purchasing workflows efficiently. Show full answer Show less ## Key Features * **ServiceNow Otto for SPO and Generative AI:** Introduces AI-powered summarization for procurement records (sourcing requests, purchase requisitions, procurement cases, negotiation events, purchase orders) for both requesters and fulfillers. Enables virtual agent self-service tasks like purchasing and tracking. Supports multi-language summarization and agentic workflows for intelligent recommendations, guided checkout, and procurement question answering. * **Shopping Hub Enhancements:** Improved shopping experience including support for multi-currency selection, punchout and third-party supplier product search and purchasing, decimal quantity support for service items, and the ability to purchase on behalf of other users without delegate setup. Enhanced tracking of procurement requests with unified request tracking and visibility into order fulfillment. * **Process Visibility and Notifications:** End-to-end procurement process visibility configurable via framework, allowing shoppers to track progress, step dependencies, and communicate directly with task assignees. Watch lists can be managed for notifications on sourcing requests and purchase requisitions. * **Category and Pipeline Management:** New dashboards and tabs for category analytics including spend, savings, and pipeline project tracking. Ability to create pipeline projects from expiring contracts and report savings when awarding multiple suppliers. * **Integration and Automation:** Enhanced Source-to-Pay Integration Framework supporting third-party sourcing solutions and negotiation-event-based integrations. Integration between IT Asset Management (ITAM) and SPO enables procurement actions directly from the ITAM workspace. Automated classification of spend categories using the Spend Categorization Agent. * **Procurement Case and Resolution Management:** Improved case handling where requesters can accept or reject case resolutions directly via email or Employee Center before closure, preventing premature case closure and improving satisfaction. * **New Coral Theme and Accessibility:** Coral theme introduced as default with a dark mode option for better user experience and accessibility. * **AI Platform Licensing Tiers:** Introduction of Foundation, Advanced, and Prime licensing tiers providing graduated access to AI features, generative skills, and autonomous workflows based on customer entitlements. ## Changes and Improvements * Standardized playbooks and UI consistency throughout SPO applications. * Configurable conditions for merging purchase requisitions tailored to business needs. * Unified logic for supplier response close date calculations on negotiation events linked to sourcing requests. * Expanded support for decimal quantities on service-based purchase requisitions and orders without validation errors; decimal quantities remain unsupported for goods. * Refined handling of purchase order cancellation flows and staging table enhancements to improve ERP integration and data accuracy. * Improved browsing of punchout and native catalogs within Shopping Hub with category and unit-of-measure mapping for seamless checkout experience. * Enhanced communication tracking between shoppers and task assignees with audit trails. ## Deprecations and Removals * Deprecated SAP ECC and SAP S4 HANA integration in favor of updated Source-to-Pay Integration Framework. * Classic SPO dashboards and classic ShoppingHub portal deprecated and replaced by Next Experience dashboards and new UIB-enabled Shopping Hub portal. * Removal of "All categories" option in Shopping Hub due to low usage and performance impact. ## Activation and Upgrade Considerations * Sourcing and Procurement Operations applications are available via the ServiceNow Store and must be requested for installation. * Pre- and post-upgrade tasks should be reviewed and completed as per the release notes to ensure smooth upgrade to Australia release. * No additional browser requirements or accessibility changes beyond the new Coral theme and dark mode option. * No updates or additional requirements were introduced in the latest Australia release related to localization or browser compatibility. ## Practical Benefits for ServiceNow Customers * Leverage AI-powered automation and summarization to reduce manual effort and improve procurement efficiency. * Enable shoppers with a modern, multi-currency, and intuitive shopping experience that supports external suppliers and punchout catalogs. * Gain transparent, configurable end-to-end visibility into procurement processes, increasing stakeholder collaboration and oversight. * Streamline sourcing pipeline management with enhanced project tracking, savings analytics, and integration with contract lifecycle events. * Improve procurement accuracy and responsiveness with better case management and real-time notifications. * Ensure future-proof integration with ERP systems and unified procurement workflows across ITAM and SPO applications. Consolidated page of all release notes for Sourcing and Procurement Operations from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Sourcing and Procurement Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Sourcing and Procurement Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-sourcingandprocurementoperations-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=xanadu&ft:locale=en-US) : With ServiceNow Otto for Sourcing and Procurement Operations (SPO), fulfillers can easily summarize procurement-related records, providing real-time progress updates and action items. Available summarization skills include: * Sourcing request summarization * Purchase requisition summarization * Procurement case summarization If you're entitled to Source-to-Pay Operations Pro SKU and Sourcing and Procurement Operations Pro SKU, you can install this application. [Request the generative AI capabilities by using the ServiceNow Otto for SPO Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-spo-va-using&family=xanadu&ft:locale=en-US) : Requesters can leverage contextual generative AI using the ServiceNow Otto for SPO Virtual Agent to complete self-service tasks, such as purchasing products or tracking the status of purchase requisitions, sourcing requests, or procurement cases. [Log in to Shopping Hub for the first time](https://www.servicenow.com/docs/access?context=login-shoppinghub-first-time&family=xanadu&ft:locale=en-US) : Specify a default delivery address when logging in to Shopping Hub for the first time after initial setup to ensure supplier products display correctly. [Complete sourcing checkout](https://www.servicenow.com/docs/access?context=complete-sourcing-checkout&family=xanadu&ft:locale=en-US) : Add users to the watch list on sourcing requests and purchase requisitions: * Provide visibility into state changes of purchase requisitions and sourcing requests to the users who aren't submitters or business owners. * Configure the number of users allowed to be added to the watch list. * Enable fulfillers to add users to the watch list at any stage of the request life cycle. * Configure notifications to include watch list users regarding updates on the request. [Edit a purchase requisition line](https://www.servicenow.com/docs/access?context=edit-request&family=xanadu&ft:locale=en-US) : Fulfillers can use the enhanced Edit a purchase option to edit the service date, delivery date, delivery address, and quantity on purchase requisition lines and purchase order lines. For more information, see [Edit a purchase order line](https://www.servicenow.com/docs/access?context=edit-purchase-order&family=xanadu&ft:locale=en-US). [Purchasing from punchout or third-party suppliers](https://www.servicenow.com/docs/access?context=purch-punchout-third-party-supp&family=xanadu&ft:locale=en-US) : Shoppers can search for all the products, including those from external suppliers, directly within Shopping Hub. The configuration of the Search API, Order API, and Product Details API determines whether shoppers can complete their purchases directly in Shopping Hub or are redirected to external supplier websites. Products from third-party suppliers with configured Order API and Product details API can be viewed, added to cart, and purchased from within Shopping Hub. For suppliers without this configuration, a notification appears, redirecting shoppers to the supplier's external site to add items to the cart and place the order. The shopper is subsequently redirected to Shopping Hub where they can continue with the checkout process. For more information, see [Configure punchout for third-party site purchases](https://www.servicenow.com/docs/access?context=configure-supplier-punchout&family=xanadu&ft:locale=en-US). [Configure punchout for third-party site purchases](https://www.servicenow.com/docs/access?context=configure-supplier-punchout&family=xanadu&ft:locale=en-US) : Set up cXML and API connections through a configuration framework to enable your shoppers to use AI search within Shopping Hub, enabling them to browse both third-party and native catalog items. [Process visibility](https://www.servicenow.com/docs/access?context=process-visibility&family=xanadu&ft:locale=en-US) : Render end-to-end process visibility in Shopping Hub so that your shoppers have transparency into the procurement process after they submit a request. You can also configure this feature to meet your own business processes. For example, you can use a default content and configuration framework to modify and edit your own content. * Configure end-to-end process visibility through a configuration framework that enables administrators to define and modify steps, and the work that is within each step. You can also sequence and change labels to promote flexibility and alignment with your business processes. * Provide your shoppers with the following end-to-end visibility on sourcing requests, purchase requisitions, and purchase orders in Shopping Hub: * Progress of the requests and expected completion timelines. * Step dependencies and progress of the sequential and concurrent steps. * Completed, current, and future steps, enabling oversight of the status of the work within steps. * Sequencing of work, such as approvals, cases, and tasks. * Enhanced communication for your shoppers so that they can message task assignees and task assigners directly from within the platform. You can track this communication through audit trails. * Record of your shoppers' page navigation between My Purchases List and Details view pages on Shopping Hub. | | Yokohama | [Multi-currency support](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=yokohama&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Purchase requisition line-level questions](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=yokohama&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=yokohama&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=yokohama&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=yokohama&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple suppliers](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=yokohama&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create a pipeline project from an expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=yokohama&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Edit purchase requisitions with cost allocation adjustments](https://www.servicenow.com/docs/access?context=edit-purchase-cost-allocation&family=yokohama&ft:locale=en-US) : Shoppers can modify purchase requisitions (PRs) and purchase orders (POs) while maintaining cost allocation across multiple cost centers. [Spend and Savings Management](https://www.servicenow.com/docs/access?context=spo-spend-mgmt&family=yokohama&ft:locale=en-US) : Spend and Savings Management (sn_spend_mgmt) enables category managers to import and maintain their organization's category taxonomy. Integrating this taxonomy into ServiceNow helps streamline procurement processes, monitor spend, and assess savings more efficiently at the category level. [Return a product](https://www.servicenow.com/docs/access?context=return-a-product&family=yokohama&ft:locale=en-US) : Shoppers can now initiate replacements for goods directly from the Shopping Hub/EC. Previously, only returns for refunds were supported. This enhancement allows shoppers to replace faulty or unsatisfactory items, offering greater flexibility and improving the overall shopping experience. [Using Now Assist for Contract Management in Procurement Service Management](https://www.servicenow.com/docs/access?context=use-now-assist-cmpro-spo&family=yokohama&ft:locale=en-US) : Extract metadata from a signed contract attached in a contract repository record and analyze a contract document with agentic AI to identify non-standard and missing clauses. [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&family=yokohama&ft:locale=en-US) : Activate the following new skills for ServiceNow Otto for SPO: * Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items. * Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items. * Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items. * Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items. * Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items. Generate summarization in multiple languages for procurement objects with the multi-language support in the Now Assist console. * For fulfillers, the following procurement objects support multi-language summarization: * Sourcing request * Purchase requisition * Procurement case * Purchase order * Negotiation * Negotiation event * For requesters, the following procurement objects support multi-language summarization: * Sourcing request * Purchase requisition * Purchase order With the Now Assist panel, fulfillers can use agentic AI to summarize the following procurement objects quickly: * Sourcing request * Purchase requisition * Procurement case * Purchase order * Negotiation * Negotiation event [Now Assist for Common Finance and Supply Chain features](https://www.servicenow.com/docs/access?context=now-assist-fsc-common&family=yokohama&ft:locale=en-US) : Use Now Assist for Common Finance and Supply Chain features to summarize purchase orders and keep fulfillers informed of their status, progress, and required actions. [Use agentic workflows](https://www.servicenow.com/docs/access?context=agentic-ai-now-assist-spo&family=yokohama&ft:locale=en-US) : Use agentic workflows for Sourcing and Procurement Operations to fulfill your procurement needs through intelligent product recommendations, guided checkout and off-catalog purchasing processes, and detailed product information. These workflows also help answer procurement-related questions and efficiently track associated records. [Search for punchout products in Employee Center](https://www.servicenow.com/docs/access?context=ec-search-punchout-products&family=yokohama&ft:locale=en-US) : In Employee Center, you can search for punchout products directly using the AI search bar. After you search for a product, matching items from the third-party supplier's catalog are displayed on the Supplier Site Catalog tab. [Unified request tracking in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-unified-request-tracking&family=yokohama&ft:locale=en-US) : From My Purchases in Shopping Hub, you can search purchased products or services using the original or associated procurement record IDs, tracking details from order to fulfillment. Additionally, you can use keywords or the first three letters of a procurement record type to search for and view your purchases. [Browse punchout and native catalog items from the Categories and Suppliers lists in SH](https://www.servicenow.com/docs/access?context=sh-browse-products&family=yokohama&ft:locale=en-US) : In Shopping Hub, you can view both the punchout products and the natively available products from the Categories or the Suppliers list on the Shopping Hub home page. [Map Product Categories and Units of Measure for Seamless Checkout](https://www.servicenow.com/docs/access?context=product-category-mapping-shoppinghub&family=yokohama&ft:locale=en-US) : You can map the product categories and units of measure for third-party products to the corresponding model categories. This capability helps to ensure that during checkout, Shopping Hub accurately considers and displays the product category for the purchase order lines (POL) and purchase requisition lines (PRL) based on your predefined mappings. [Submit an edit receipt request from Shopping Hub](https://www.servicenow.com/docs/access?context=submit-edit-receipt-request&family=yokohama&ft:locale=en-US) : Shoppers can submit edit receipt requests from Shopping Hub to correct discrepancies in accepted receipts, ensuring accurate updates to purchase orders, purchase order lines, and received quantities. [Process an edit receipt request in playbook](https://www.servicenow.com/docs/access?context=playbook-process-edit-receipt&family=yokohama&ft:locale=en-US) : Fulfillers can review the edit receipt requests and either confirm or reject them. If the request is valid, they can process the request using the Edit a Receipt playbook in the Source-to-Pay Workspace. | | Zurich | [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=zurich&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories during SR](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=zurich&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase behalf another user Shopping](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=zurich&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. [Purchase requisition line-level questions Shopping](https://www.servicenow.com/docs/access?context=prl-question-shoppinghub&family=zurich&ft:locale=en-US) : Create configurable, line-level questions during checkout in Shopping Hub. These questions are defined in Catalog Builder and are specific to certain products or product categories. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=zurich&ft:locale=en-US) : View and select your local currency while shopping for products in Shopping Hub to provide a seamless multi-currency experience. [Category management tab](https://www.servicenow.com/docs/access?context=category-mgmt-tab&family=zurich&ft:locale=en-US) : Access a unified, filter-based view of category performance across spend, savings, pipeline projects, contracts, purchase orders, and suppliers. [Category analytics](https://www.servicenow.com/docs/access?context=spo-category-analytics&family=zurich&ft:locale=en-US) : View savings opportunities across the sourcing pipeline using the Savings dashboard in the Category Analytics module of the Source-to-Pay Workspace. [Pipeline management tab](https://www.servicenow.com/docs/access?context=pipeline-mgmt-tab&family=zurich&ft:locale=en-US) : Gain insights into savings and pipeline projects to enhance visibility, tracking, and collaboration across teams. [Report savings when awarding multiple](https://www.servicenow.com/docs/access?context=report-savings-multiple-suppliers&family=zurich&ft:locale=en-US) : Enter the spend and savings data for the sourcing event associated with the pipeline project when awarding multiple suppliers. [Create pipeline project expiring contract](https://www.servicenow.com/docs/access?context=create-pipeline-expire-contract&family=zurich&ft:locale=en-US) : Create a pipeline project directly from an expiring contract using a guided, decision-based workflow. [Submit multi-product sourcing requests](https://www.servicenow.com/docs/access?context=multi-product-sourcing-intake-with-third-party-integration&family=zurich&ft:locale=en-US) : Submit sourcing requests with multiple products in a single sourcing intake form, and the third-party sourcing solution will automatically create separate sourcing events for each product. [Manage third-party RFx tasks in Employee Center](https://www.servicenow.com/docs/access?context=third-party-rfx-task-management-for-requestors&family=zurich&ft:locale=en-US) : View and manage third-party Request for anything (RFx) tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. [Sourcing Procurement Operations integration Asset](https://www.servicenow.com/docs/access?context=spo-itam-better-together&family=zurich&ft:locale=en-US) : The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. This integration enables asset managers to access catalog items, including those items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience. [Sourcing Pipeline Management](https://www.servicenow.com/docs/access?context=spo-sourcing-pipeline-mgmt&family=zurich&ft:locale=en-US) : Sourcing Pipeline Management introduces a centralized approach to managing sourcing projects, enabling you to create, track, and manage sourcing activities in one place. It includes workflow automation to reduce manual effort, improves visibility into sourcing activities, and supports tracking and forecasting of cost savings. [Using Shopping Hub](https://www.servicenow.com/docs/access?context=use-shoppinghub-portal&family=zurich&ft:locale=en-US) : Enter decimal quantities when creating purchase requisitions for service items using quick or full checkout flows in Shopping Hub. Edit service acknowledgments with decimal values to enable more precise tracking of service consumption. [Purchasing tasks and procurement cases](https://www.servicenow.com/docs/access?context=purchasing-tasks&family=zurich&ft:locale=en-US) : Review and respond to proposed case resolutions based on conditions defined in the decision tables before the case is permanently closed. When a fulfiller marks a case as resolved, the system now automatically transitions the case status to Awaiting Acceptance, pausing closure until the requester takes action. Requesters are notified via email with actionable buttons and can also accept or reject the resolution directly through the Employee Center. This notification helps to ensure that unresolved issues are addressed before a case is closed, improving resolution accuracy and customer satisfaction. | | Australia | [Email parser agent](https://www.servicenow.com/docs/access?context=email-parser-agent-spo&family=australia&ft:locale=en-US) : Analyzes incoming emails to automatically identify the appropriate procurement intent and create corresponding procurement cases using the intent to action agentic workflow. Procurement teams can review the generated cases and take the necessary actions to efficiently manage procurement requests. [Universal Request](https://www.servicenow.com/docs/access?context=universal-request&family=australia&ft:locale=en-US) : Submit procurement requests in Employee Center using natural language, even when a request requires collaboration across multiple departments or teams. A routing agent reviews each request, creates a procurement case, and assigns it to the appropriate fulfillers. Requests involving multiple teams are coordinated across departments, with status updates available on Employee Center throughout the process. [Savings opportunities](https://www.servicenow.com/docs/access?context=savings-opportunity-identification&family=australia&ft:locale=en-US) : Savings Opportunity Discovery agentic workflow identifies cost-saving opportunities from contracts, spend data, and supplier performance. Review and act on opportunities from the Potential Savings Opportunities page. [Multi-currency support in Shopping Hub](https://www.servicenow.com/docs/access?context=sh-multicurrency-overview&family=australia&ft:locale=en-US) : Enable multi-currency display across approval-related views, including To-Dos, tasks, email notifications, and the Bundles page. Currency values are shown in both the approver's local currency and the original supplier currency where applicable. The local currency is displayed as the primary value, with the original currency shown as a secondary reference. This display format provides consistent currency visibility for approvers during review. [Decimal quantity support service-based purchases](https://www.servicenow.com/docs/access?context=decimal-support-services&family=australia&ft:locale=en-US) : Enable requesters to enter and edit decimal quantities for service-based purchase requisitions and purchase orders without validation errors. Decimal quantities are supported only for services to maintain data integrity. Decimal quantities for goods are not supported and return a clear validation message. This validation logic is consistent across Shopping Hub and Employee Center. [Automatically assign categories](https://www.servicenow.com/docs/access?context=automatically-assign-categories&family=australia&ft:locale=en-US) : Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the Spend categorization agent. This classification process reduces manual classification effort and improves consistency across procurement workflows. [Purchase for another user](https://www.servicenow.com/docs/access?context=purchase-on-behalf-sh&family=australia&ft:locale=en-US) : Enable users to purchase on behalf of others without requiring delegate configuration in Shopping Hub. Users can manage individuals they are authorized to purchase for, directly within the buying experience. Purchases made on behalf of others are visible through filtering by business owner in the My Purchases view. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Sourcing and Procurement Operations features. {#dfrn3-sourcingandprocurementoperations-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [SPO list page](https://www.servicenow.com/docs/access?context=procurement-specialist-list-page&family=xanadu&ft:locale=en-US) : All playbooks in SPO have been standardized to deliver a consistent look and feel, enhancing the overall user experience. [Configure conditions for merging purchase requisitions](https://www.servicenow.com/docs/access?context=config-pr-merge&family=xanadu&ft:locale=en-US) : Set the conditions for merging purchase requisitions (PRs). Procurement administrators can define which fields must match for PR merges, ensuring flexibility to align with specific business processes. [Add a sourcing request to a negotiation event](https://www.servicenow.com/docs/access?context=add-a-sourcing-request-to-a-negotiation-event&family=xanadu&ft:locale=en-US) : Introduced a unified logic for calculating supplier response close dates when adding sourcing requests to new or existing negotiation events. This ensures consistency in date calculations, regardless of whether the dates are system-generated or manually defined by procurement fulfillers. [Procurement Service Management integration with third-party sourcing solutions](https://www.servicenow.com/docs/access?context=psm-integration-third-party-sourcing&family=xanadu&ft:locale=en-US) : Enhanced the Source-to-Pay Integration Framework for integrations with third-party sourcing tools. You can now support negotiation-event-based integrations that consist of multiple sourcing requests. Enhanced the purchase order cancellation flow when it's updated from the purchase order outbound table. [Inbound staging tables for Procurement Service Management](https://www.servicenow.com/docs/access?context=spo-inbound-staging-tables&family=xanadu&ft:locale=en-US) : Made the following updates related to inbound staging tables: * Introduced the following staging table and transform map: * Staging table: Spend Shipment Import inbound \[sn_spend_intg_imp_shipment\] * Transform map: Spend Shipment Import * Transferred attachments from the Enterprise Resource Planning (ERP) system staging table to the main Purchase Order table. These attachments are also visible on the purchase order. [Source-to-Pay integration framework](https://www.servicenow.com/docs/access?context=sap-integration-overview-2&family=xanadu&ft:locale=en-US) : Updated some fields and processes in the Source-to-Pay Integration Framework to build connection points and to work with other ERP systems, including the following fields and processes: * Turned off the buttons to update purchase order when the integration status in the staging table is New or In Process. * Disallowed purchase order lines to be created when purchase orders haven't been brought in yet from the ERP system. Added a scheduled job to retry adding purchase order lines after a purchase order is created. * Added missing columns and removed some columns in some staging and primary tables such as the outbound receipt, purchasing group primary and staging, cost center staging, and Fx currency tables. Updated the transform map logic for some of these tables to render these columns. * Created the ERP plant address mapping staging table. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Components installed Sourcing Procurement Operations](https://www.servicenow.com/docs/access?context=installed-with-FSC&family=zurich&ft:locale=en-US) : The Negotiation event table label has been renamed to Sourcing event. This change affects the label only. The underlying table name, \[sn_shop_negotiation_event\], remains unchanged. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Sourcing and Procurement Operations features or functionality were removed. {#dfrn3-sourcingandprocurementoperations-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Sourcing and Procurement Operations features or functionality were deprecated. {#dfrn3-sourcingandprocurementoperations-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | * SAP ECC and SAP4HANA are deprecated and no longer supported or available for new activation. Source-to-Pay Integration with SAP ECC and SAP S4 HANA provides the latest experience for this functionality. * The SPO classic dashboards are now deprecated and no longer supported or available for new activation. The following Next Experience dashboards provide the latest experience for this functionality: * Procurement Buyer Dashboard * Procurement Strategy \& Ops Dashboard * Procurement Team Performance Dashboard * Procurement Case Management Dashboard * The classic ShoppingHub \[com.snc.sn_shop\] portal is now deprecated and no longer supported or available for new activation. The new Shopping Hub \[com.snc.sn_spend_uib\] portal provides the latest UIB-enabled experience for this functionality. | | Yokohama | The All categories option has been removed from the Categories tab in Shopping Hub due to low usage and its impact on system performance. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Sourcing and Procurement Operations. {#dfrn3-sourcingandprocurementoperations-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Sourcing and Procurement Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Sourcing and Procurement Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Sourcing and Procurement Operations, such as specific requirements or compliance levels. {#dfrn3-sourcingandprocurementoperations-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Sourcing and Procurement Operations we have noted them here. {#dfrn3-sourcingandprocurementoperations-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Summarize procurement records using ServiceNow Otto for SPO and use generative AI to perform common tasks via the ServiceNow Otto for SPOVirtual Agent. * Use AI-powered search across internal and external supplier products, and streamlined checkout for third-party items. * Configure conditions for automatic and manual PR merging. * Use AI-powered search across internal and external supplier products, and streamlined checkout for third-party items in Shopping Hub. * Add users to watchlists for real-time notifications and visibility on sourcing and purchasing processes. * Introduce editable fields for purchase requisitions and purchase orders, improving flexibility in managing orders. * Develop a standardized approach for calculating supplier response close dates for sourcing requests and negotiation events. * Manage a catalog of goods and services that your employees can use to order the items that they need for their jobs. * Provide transparency into the procurement process with regular updates. * Automate the end-to-end procurement process workflows, from sourcing through requisitioning, to order fulfillment, receipt, and payment. * Enable procurement specialists to source, negotiate, procure goods and services for an organization, and work on procurement tasks. See [Procurement Service Management](https://www.servicenow.com/docs/access?context=psm-overview&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Easily track products and services from ordering to fulfillment using procurement record IDs or keywords. * Access both punchout and native catalog products from Categories or Suppliers on the Shopping Hub home page. See [Procurement Service Management](https://www.servicenow.com/docs/access?context=psm-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. * Enable shoppers to view and select their local currency throughout the Shopping Hub experience, including supplier cards, product detail pages, cart, checkout, my purchases, and request tracker. * Enable procurement admins to configure and render unique question types for quick and full checkout experiences for each product or service line. * Use dashboards and tabs in the Source-to-Pay Workspace to view spend, savings, and pipeline projects, identify savings opportunities, and create pipeline projects directly from filtered lists. * Enable requesters to submit sourcing requests with multiple products in a single sourcing intake form, automatically generating individual sourcing events for each product. * Allow requesters to view and manage third-party RFx tasks in the Employee Center and navigate to the third-party sourcing tool to review, publish, and award RFx. * Initiate catalog and off-catalog procurement workflows from the IT Asset Management (ITAM) workspace using the ITAM-SPO better together feature. * Enable decimal quantities for service items when creating purchase requisitions using quick or full checkouts in Shopping Hub and Employee Center. * Enable requesters to accept or reject case resolutions through email or Employee Center before closure, reducing premature case closures. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=zurich&ft:locale=en-US) for more information. | | Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Automatically identify and prioritize savings opportunities across contracts, spend, sourcing, and supplier performance. * View supplier amounts in both local and original currencies across to-dos, emails, and relevant purchasing views. * Enter and edit decimal quantities for service-based purchase requisitions and purchase orders, and enforce validation to prevent decimal quantities for goods. * Classify service requests, purchase requisitions, and purchase orders into the correct spend categories automatically. * Purchase on behalf of other users directly from Shopping Hub and track purchases using the business owner filter. * Create a single sourcing request when a requester submits an intake request with multiple products or services. See [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&family=australia&ft:locale=en-US) for more information. | [ ]