--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Subscription Management release notes for upgrades from Xanadu to Australia # Combined Subscription Management release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Subscription Management release notes for upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with comprehensive release notes for Subscription Management upgrades spanning from the Xanadu release through to Australia. It highlights important upgrade tasks, new features, changes, removals, deprecations, activation details, and other considerations to support a smooth transition and effective use of Subscription Management in each release. Show full answer Show less ## Important Upgrade Information * **Xanadu:** Subscription Management version 3.2 is active by default; upgrading to version 4.0 or later is recommended to access new features. * **Yokohama:** Version 4.1 is default; update to version 6.0.2 or later for latest capabilities. * **Zurich:** Version 5.0 is default; update to version 6.1 or later advised. * **Australia:** Version 6.1 is default on Australia instances; ensure all instances are updated to maintain feature consistency and avoid measurement discrepancies. ## New Features * **Across releases:** Enhanced monitoring of Now Assist entitlements and usage, cloud capacity tracking, and active user-based subscription allocation counts. * **Xanadu:** Added account-level summaries for Now Assist and Creator Plus entitlements, and the ability to allocate subscriptions to all recommended groups. * **Yokohama:** Introduced management of custom applications and table mapping directly within Subscription Management and support for domain separation filtering for user-based subscriptions. * **Zurich:** Added Workflow Data Fabric usage monitoring and token rate tracking, plus domain filtering for Now Assist usage. * **Australia:** Continued support for domain separation and Workflow Data Fabric monitoring, with improvements in usage tracking accuracy and subscription allocation. ## Changes * Allocation charts now reflect only active users for accurate subscription usage visualization post-upgrade. * User-based subscription allocation details are hidden in the overview to prevent inaccuracies; customers should contact their account executives for details. * Now Assist usage measurement has evolved; updating to the latest Subscription Management versions ensures consistent and accurate measurement across instances. * The default portal/web/mobile theme is updated to the Coral theme with an optional dark mode, enhancing user experience with a fresh, brand-neutral design. * Assist usage metrics now exclude demonstration instances for improved accuracy. * Manual allocation workflow for user-based subscriptions is streamlined; only administrators with prior manual allocation use retain this capability. * Support for Moveworks consumption tracking integrated starting Zurich Patch 13 and Australia Patch 7, applying same subscription rules as other Assist products. ## Removed and Deprecated Features * The Custom Tables chart was removed from the subscription details page starting from Yokohama; no other removals or deprecations noted. ## Activation and Availability Subscription Management is an AI Platform feature active by default in all noted releases. Updates and activation details are available through the ServiceNow Store. Customers should ensure they follow the recommended update paths to maintain compatibility and access to new features. ## Additional Considerations * No additional system requirements, browser changes, accessibility updates, or localization considerations were introduced across these releases. * Customers are advised to review pre- and post-upgrade tasks to ensure a smooth transition and optimal Subscription Management performance. ## Key Benefits for ServiceNow Customers * Gain enhanced visibility and control over product subscriptions and usage. * Make informed purchasing decisions by accurately tracking active user allocations and subscription consumption trends. * Manage subscriptions effectively in domain-separated and on-premises environments. * Benefit from improved accuracy in usage data by excluding demo data and evolving measurement methodologies. * Utilize streamlined workflows and new monitoring capabilities such as Workflow Data Fabric and Moveworks consumption tracking. Consolidated page of all release notes for Subscription Management from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Subscription Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Subscription Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-subscriptionmanagement-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | Subscription Management version 3.2 is active by default on all instances of the Xanadu release. Update to Subscription Management version 4.0 or later to use the latest features. For more information about updating Subscription Management, see [Update an app or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&family=xanadu&ft:locale=en-US). | | Yokohama | Upgrade information : Subscription Management version 4.1 is active by default on all instances of the Yokohama release. Update to Subscription Management version 6.0.2 or later to use the latest features. For more information about updating Subscription Management, see [Update an app or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&family=yokohama&ft:locale=en-US). | | Zurich | Upgrade information : Subscription Management version 5.0 is active by default on all instances of the Zurich release. Update to Subscription Management version 6.1 or later to use the latest features. For more information about updating Subscription Management, see [Update an app or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&family=zurich&ft:locale=en-US). | | Australia | Upgrade information : Subscription Management version 6.1 is active by default on instances of the Australia release. For more information about updating Subscription Management, see [Update an app or plugin](https://www.servicenow.com/docs/access?context=update-application-app-mgr&family=australia&ft:locale=en-US). | [ ] ## New features Between your current release family and Australia, new features were introduced for Subscription Management. {#dfrn3-subscriptionmanagement-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Monitor Now Assist usage](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=xanadu&ft:locale=en-US) : View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances. [Monitor Now Assist creators](https://www.servicenow.com/docs/access?context=monitoring-now-assist-creator&family=xanadu&ft:locale=en-US) : View an account-level summary of your Creator Plus entitlements and track allocations across all your instances. [Monitor cloud capacity](https://www.servicenow.com/docs/access?context=monitoring-cloud-entitlements&family=xanadu&ft:locale=en-US) : Monitor cloud capacity and track storage capacity across all the instances associated with your account. [Subscription allocation counts according to active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=xanadu&ft:locale=en-US) : View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management. [Allocate subscriptions to all recommended groups](https://www.servicenow.com/docs/access?context=allocate-subscriptions-v2&family=xanadu&ft:locale=en-US) : Select all recommended groups when allocating subscriptions. [Recommended subscription reasoning](https://www.servicenow.com/docs/access?context=addressing-issues-subscription-management-v2&family=xanadu&ft:locale=en-US) : Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications. | | Yokohama | [Manage custom applications and table mapping through the platform](https://www.servicenow.com/docs/access?context=allocating-custom-tables-subscr-apps-v2&family=yokohama&ft:locale=en-US) : Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list. [Support for domain separation](https://www.servicenow.com/docs/access?context=domain-separation-subscription-mgmt&family=yokohama&ft:locale=en-US) : View and filter subscribers by domain for user-based subscriptions. [Subscription allocation counts according to active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=yokohama&ft:locale=en-US) : View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout Subscription Management. [Allocate subscriptions to all recommended groups](https://www.servicenow.com/docs/access?context=allocate-subscriptions-v2&family=yokohama&ft:locale=en-US) : Select all recommended groups when allocating subscriptions. [Support for on-premises installation](https://www.servicenow.com/docs/access?context=configuring-subscription-management-v2&family=yokohama&ft:locale=en-US) : Manage subscription usage using Subscription Management on-premises. [Recommended subscription reasoning](https://www.servicenow.com/docs/access?context=addressing-issues-subscription-management-v2&family=yokohama&ft:locale=en-US) : Determine why Subscription Management displays a subscription recommendation when mapping custom tables or custom applications. | | Zurich | [Monitor Workflow Data Fabric usage](https://www.servicenow.com/docs/access?context=monitoring-wdf-capability-use&family=zurich&ft:locale=en-US) : Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability. [Manage custom applications and table mapping through the platform](https://www.servicenow.com/docs/access?context=allocating-custom-tables-subscr-apps-v2&family=zurich&ft:locale=en-US) : Map any missing custom application and tables in Subscription Management to a subscription directly from the Custom Applications list or Custom Table Inventory list. [Support for domain separation](https://www.servicenow.com/docs/access?context=domain-separation-subscription-mgmt&family=zurich&ft:locale=en-US) : View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain. | | Australia | [Support for domain separation](https://www.servicenow.com/docs/access?context=domain-separation-subscription-mgmt&family=australia&ft:locale=en-US) : View and filter subscribers by domain for user-based subscriptions and view Now Assist usage by domain. [Monitor Workflow Data Fabric usage](https://www.servicenow.com/docs/access?context=monitoring-wdf-capability-use&family=australia&ft:locale=en-US) : Monitor and track Workflow Data Fabric capability usage and view the relative token use rate of each capability. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Subscription Management features. {#dfrn3-subscriptionmanagement-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Allocation charts reflect only active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=xanadu&ft:locale=en-US) : The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the upgrade. | | Yokohama | [Hidden user-based subscription allocations](https://www.servicenow.com/docs/access?context=subscriptions-overview-v2&family=yokohama&ft:locale=en-US) : To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Now Assist usage measurement is evolving. If your instances are below Yokohama Patch 12, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement types. For more information, see [Now Assist Usage - Overview \& New Measurement Logic \[KB2704710\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Allocation charts reflect only active users](https://www.servicenow.com/docs/access?context=subscription-details-v2&family=yokohama&ft:locale=en-US) : The Allocation summary and Allocation history charts on the subscription details page reflect only the subscriptions allocated to active users for each month following the upgrade. [Auditing App Engine V1 usage](https://www.servicenow.com/docs/access?context=allocating-custom-tables-subscr-apps-v2&family=yokohama&ft:locale=en-US) : The App Engine Usage dashboard has been restored. For details on auditing App Engine V1 usage, see the [Auditing App Engine v1 \[KB0999383\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999383) article in the Now Support Knowledge Base. | | Zurich | [Support for Moveworks consumption tracking](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting in Zurich patch 13, Moveworks consumption can now be measured as part of your Assist meter, following the same subscription rules as other assist-based products. For more information about the timeline and required steps for integration, see [Moveworks Assist in Subscription Management: Rollout Timeline, Customer Actions \& FAQ \[KB3147691\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3147691) on the Now Support Knowledge Base. [Streamlined user-based subscription allocation starting in Zurich Path 11](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&family=zurich&ft:locale=en-US) : To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations. [Hidden user-based subscription allocations](https://www.servicenow.com/docs/access?context=subscriptions-overview-v2&family=zurich&ft:locale=en-US) : To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Now Assist usage measurement is evolving. If your instances are below Zurich Patch 6, update Subscription Management to version 6.0.2 or later on all instances to avoid mixed measurement states. For more information, see [Now Assist Usage - Overview \& New Measurement Logic \[KB2704710\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Assist usage excludes demo data](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Demonstration instances are excluded from the total Assist usage count to improve tracking of Assist consumption. | | Australia | [Support for Moveworks consumption tracking](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=australia&ft:locale=en-US) : Starting in Australia patch 7, Moveworks consumption can now be measured as part of your Assist meter, following the same subscription rules as other assist-based products. For more information about the timeline and required steps for integration, see [Moveworks Assist in Subscription Management: Rollout Timeline, Customer Actions \& FAQ \[KB3147691\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3147691) on the Now Support Knowledge Base. [Now Assist usage excludes demo data](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=australia&ft:locale=en-US) : Demonstration instances are excluded from the total Now Assist usage count to improve tracking of Assist consumption. The accrual time field displays when Now Assist data was last accrued. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=australia&ft:locale=en-US) : Now Assist usage measurement is evolving. Update Subscription Management to version 6.1 or later on all instances to avoid mixed measurement states. For more information, see [Now Assist Usage - Overview \& New Measurement Logic: January 2026 \[KB2704710\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710) on the Now Support Knowledge Base. [Streamlined user-based subscription allocation](https://www.servicenow.com/docs/access?context=managing-user-subscriptions-v2&family=australia&ft:locale=en-US) : To simplify the Subscription Management experience, the manual allocation workflow for user-based subscriptions has been removed for administrators who have never used it. Administrators who have manually allocated user-based subscriptions before can still make manual allocations. [Hidden user-based subscription allocations](https://www.servicenow.com/docs/access?context=subscriptions-overview-v2&family=australia&ft:locale=en-US) : To help prevent inaccuracy when allocations aren't complete, allocation details for user-based subscriptions are now hidden from the Subscription Management overview. Contact your account executive for user-based subscription allocation details. | [ ] ## Removed Between your current release family and Australia, some Subscription Management features or functionality were removed. {#dfrn3-subscriptionmanagement-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | * The Custom tables chart has been removed from the subscription details page. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Subscription Management features or functionality were deprecated. {#dfrn3-subscriptionmanagement-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | The Custom tables chart has been removed from the subscription details page. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Subscription Management. {#dfrn3-subscriptionmanagement-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [https://www.servicenow.com/docs/access?context=var.store-url\&family=xanadu\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=var.store-url&family=xanadu&ft:locale=en-US). For cumulative release notes information for applications available on the ServiceNow AI Platform, see [https://www.servicenow.com/docs/access?context=sn-store-release-notes\&family=xanadu\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [https://www.servicenow.com/docs/access?context=external.sn-app-store\&family=yokohama\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=external.sn-app-store&family=yokohama&ft:locale=en-US). For cumulative release notes information for applications available on the ServiceNow Store, see [https://www.servicenow.com/docs/access?context=sn-store-release-notes\&family=yokohama\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). | | Zurich | Activation information : Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [https://www.servicenow.com/docs/access?context=external.sn-app-store\&family=zurich\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=external.sn-app-store&family=zurich&ft:locale=en-US). For cumulative release notes information for applications available on the ServiceNow Store, see [https://www.servicenow.com/docs/access?context=sn-store-release-notes\&family=zurich\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Subscription Management is a ServiceNow AI Platform feature that is active by default. Updates for Subscription Management are available through the [https://www.servicenow.com/docs/access?context=external.sn-app-store\&family=australia\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=external.sn-app-store&family=australia&ft:locale=en-US). For cumulative release notes information for applications available on the ServiceNow Store, see [https://www.servicenow.com/docs/access?context=sn-store-release-notes\&family=australia\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Subscription Management, such as specific requirements or compliance levels. {#dfrn3-subscriptionmanagement-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Subscription Management we have noted them here. {#dfrn3-subscriptionmanagement-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Gain visibility and control of your product subscriptions. * Maximize subscription usage and make informed decisions about future purchases by monitoring your subscriptions. * Avoid unexpected costs by tracking subscription usage and allocations over time. See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * View subscription allocations according to the number of active users. * Select all recommended groups when allocating subscriptions. * Manage subscriptions in an on-premise installation. * Manage custom application and table mapping through the platform, and learn why specific subscriptions are recommended when mapping custom tables and applications. * View subscribers by domain for user-based subscriptions. See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&family=yokohama&ft:locale=en-US) for more information. Important: Subscription Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | * Manage custom applications and table mapping through the custom application list and custom table inventory list. * View and filter subscribers by domain for user-based subscriptions in domain-separated instances. * View and filter Now Assist usage by domain in domain-separated instances. * Monitor Workflow Data Fabric usage and view token use rate of each capability. Zurich Path 11 * Automatically manage user-based allocations by user roles if you have never used the manual allocation workflow before. See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&family=zurich&ft:locale=en-US) for more information. | | Australia | * View and filter Now Assist usage by domain in domain-separated instances. * Monitor Workflow Data Fabric usage and view token use rate of each capability. See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&family=australia&ft:locale=en-US) for more information. | [ ]