--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Synthetic monitoring release notes for upgrades from Xanadu to Australia # Combined Synthetic monitoring release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Synthetic Monitoring Release Notes for Upgrades from Xanadu to Australia This consolidated document provides ServiceNow customers with comprehensive release notes for Synthetic Monitoring upgrades spanning from the Xanadu through to the Australia release versions. It highlights new features, critical upgrade tasks, changes, deprecations, and activation requirements relevant to Synthetic Monitoring, ensuring a smooth transition and effective utilization of monitoring capabilities in the latest release. Show full answer Show less ## Important Upgrade Information * **Pre- and post-upgrade tasks:** Customers must review and complete specified tasks before and after upgrading, such as restarting the MID Server if running monitors from a MID Server location (noted in Zurich release). * **No updates:** Several releases (Xanadu, Yokohama, Australia) had no changes affecting Synthetic Monitoring functionality. ## Key Features Introduced Between Releases * **Yokohama Release:** * Create and manage synthetic monitors to replicate end-user transactions with configurable alerts for test failures. * Test capabilities include response code validation, response time thresholds, and response text checks. * Run tests locally from Glide instance and from multiple locations to enhance integration and coverage. * Monitor overview page offers status, failure and response time charts, CI links, historical test logs, and exportable reports. * **Zurich Release (Version 1.4):** * View all monitors with open alerts and navigate between monitors and their alerts. * Tag-based clustering of alerts for efficient alert management. * Support for OAuth credentials on endpoints. * Run synthetic monitors directly from MID Server. * Create HTTP endpoints within Synthetic Monitoring without leaving the Service Operations Workspace (SOW). * Assign support groups to monitor alerts, enabling streamlined alert automation and investigation. ## Changes to Existing Features * **Yokohama Release:** User interface enhancements including improved filtering, bulk editing of monitors, and updated charts focusing on failures rather than successes. * **Zurich Release:** * Removal of the Configuration tab on Monitor Details page, consolidated into the Details tab. * Landing page updates with new filters, columns, and tabs to better manage open alerts and monitor results. * Introduction of the Coral theme as default, with brand-neutral illustrations and a dark theme option for web and mobile to improve user experience. * New columns in Synthetic Location table showing location type and the number of monitors running. ## Activation and Additional Requirements * Synthetic Monitoring must be installed via the ServiceNow Store. Customers are advised to request installation from the store and refer to its version history for cumulative release notes. * Before usage, customers must: * Configure at least one proxy agent on the Agent Client Collector if using versions prior to 1.2. * Add configuration items (CIs) in the CMDB for endpoints to be monitored. * Set credentials in the Credentials table if authentication is required. * Starting with version 1.2, tests can be run from the local Glide instance, reducing dependence on proxy agents. ## Accessibility and Localization The Coral theme includes a dark mode option to reduce eye strain and enhance readability for web and mobile users. No localization or accessibility changes were introduced in the Australia release. ## Highlights for ServiceNow Customers * Proactively detect system and service issues by simulating user transactions with synthetic tests. * Receive real-time alerts to address performance degradations before users are impacted. * Leverage enhanced UI and reporting tools for effective monitoring and investigation workflows. * Utilize new capabilities such as MID Server execution, OAuth credential support, and integrated HTTP endpoint creation to streamline monitoring operations. * Assign support groups and use alert tagging to improve alert management and resolution efficiency. Consolidated page of all release notes for Synthetic monitoring from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Synthetic monitoring release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Synthetic monitoring to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-syntheticmonitoring-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Upgrade information : If you want to run monitors using a MID Server as a location, you must restart the MID Server after upgrading. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Create and edit a synthetic monitor](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=yokohama&ft:locale=en-US) : Create and manage synthetic tests to replicate end-user transactions for critical service endpoints. Configure an alert to activate when a test fails, enabling you to address issues before they impact users. As of version 1.2, you can: * Test for response code: Confirm that your endpoints are returning success codes and know when they aren't. * Test for response time: Confirm that your services are meeting performance expectations by setting thresholds for response times. * Test for response text: Validate whether specific content exists in the response body, enabling accurate end-to-end checks. * Run tests from your local Glide instance: Enable closer integration with your instance and reduce the need for external test runners. * Run tests from multiple locations. [Identifying system issues with synthetic monitoring](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US) : View the Overview page for a monitor where you can: * View the status of the monitor. * View charts that display test failures and response times. * Visit related configuration items (CIs) that might be the start to investigating failed tests. * View a historical log of synthetic test runs, including details and the response body text. * Share results by exporting a list of tests for a monitor. | | Zurich | [View all monitors with open alerts](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=zurich&ft:locale=en-US) : As of 1.4, view all monitors with open alerts. [View alerts associated with a monitor](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, navigate to a monitor's open alerts. [Assign tags to a monitor's alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, use tag-based clustering to group monitor alerts. [Use OAuth-based credentials](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : As of 1.4, OAuth credentials on endpoints are supported. [MID Server support for running synthetic monitors](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : Run synthetic monitors from your MID Server. [HTTP endpoint creation directly in synthetic monitoring](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Create HTTP endpoints for your monitors without leaving the SOW. [Support groups for synthetic monitor-based alerts](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : Assign a support group to a monitor, and then any raised alerts follow the associated alert automation rules. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Synthetic monitoring features. {#dfrn3-syntheticmonitoring-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Overview and detail pages in SOW](https://www.servicenow.com/docs/access?context=identifying-system-issues&family=yokohama&ft:locale=en-US). : Create view and manage your synthetic monitors on the overview and detail pages. As of version 1.2, the following UI enhancements are available: * Improved filtering for finding your endpoints. * Bulk editing of monitors. * Charts on the Overview page now display failures instead of successes. | | Zurich | [Configuration tab removed](https://www.servicenow.com/docs/access?context=view-test-details&family=zurich&ft:locale=en-US) : In version 1.4, the Configuration tab on the Monitor Details page has been removed. You can access this information from the Details tab. [Landing page updates](https://www.servicenow.com/docs/access?context=view-aggregat-monitor-information&family=zurich&ft:locale=en-US) : In version 1.4, these changes were made to the landing page: * New open alerts filter * New Open alerts column in the Monitors table [New Alerts tab on the Monitor Details page](https://www.servicenow.com/docs/access?context=view-alerts-for-a-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can view all alerts for a monitor or filter by open alerts. [New Alert column in the Monitor result history table on the Details tab](https://www.servicenow.com/docs/access?context=view-a-monitor-s-test-results&family=zurich&ft:locale=en-US) : In version 1.4, you can see open alerts for any tests the monitor has run. [Tag field on the Create Monitor page](https://www.servicenow.com/docs/access?context=create-synthetic-monitor&family=zurich&ft:locale=en-US) : In version 1.4, you can add tags when configuring alerts for monitors. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [New columns in the Synthetic Location table](https://www.servicenow.com/docs/access?context=create-synthetic-monitoring-locations&family=zurich&ft:locale=en-US) : * Type: Shows whether the location is a MID Server, ACC Collector, or hosted on the platform. * Number of monitors: Displays the number of monitors running on the location. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Synthetic monitoring features or functionality were removed. {#dfrn3-syntheticmonitoring-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Synthetic monitoring features or functionality were deprecated. {#dfrn3-syntheticmonitoring-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Synthetic monitoring. {#dfrn3-syntheticmonitoring-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install synthetic monitoring by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Synthetic monitoring is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Additional requirements : You must do the following before you can use synthetic monitoring: * If you have version 1.0, configure at least one proxy agent on the Agent Client Collector. These agents should be the ones you use to monitor the health and performance of the services to be monitored. For more information about proxy agents, see [Using proxy agents in Agent Client Collector](https://www.servicenow.com/docs/access?context=proxy-agent&family=yokohama&ft:locale=en-US). Starting with version 1.2, you can run tests from your local Glide instance instead of a proxy agent. * Add CIs in the CMDB for the endpoints that you want to monitor. * If your endpoints require authentication, configure credentials in the Credentials \[discovery_credentials\] table. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Synthetic monitoring, such as specific requirements or compliance levels. {#dfrn3-syntheticmonitoring-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Synthetic monitoring we have noted them here. {#dfrn3-syntheticmonitoring-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * View real-world performance data from your services without needing actual users, catching issues before they're released to production. * Get real-time notifications for performance degradations or outages before they impact users. * Visualize synthetic test results and share insights with stakeholders. See [Synthetic monitoring](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Run synthetic monitors from the MID Server. * Create monitors without needing to leave SOW to create an HTTP endpoint. * Assign a support group to synthetic monitoring alerts for easy investigation. * As of 1.4, view alerts associated with monitors and navigate to those alerts. * As of 1.4, use tags on a monitor's alerts. * As of 1.4, use synthetic monitoring with endpoints that support OAuth credentials. See [Landing page](https://www.servicenow.com/docs/access?context=synthetic-monitoring-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]