--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Task Intelligence for ITSM release notes for upgrades from Xanadu to Australia # Combined Task Intelligence for ITSM release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Task Intelligence for ITSM Release Notes for Upgrades from Xanadu to Australia This consolidated guide provides ServiceNow customers with a clear and comprehensive overview of the Task Intelligence for ITSM updates from the Xanadu through Australia releases. It focuses on preparing for upgrades by summarizing new features, changes, and important upgrade-related information across release families. Show full answer Show less ## Important Upgrade Information * There are no updates specifically in Yokohama, Zurich, or Australia releases for Task Intelligence for ITSM. * Pre- and post-upgrade tasks should be reviewed and completed before upgrading to the Australia release to ensure a smooth transition. ## New Features Introduced in Xanadu The Xanadu release introduced key capabilities for Task Intelligence for ITSM that remain relevant up to Australia: * **Similarity Model Setup:** Configure similarity models that learn patterns between tables by comparing fields, using either a similarity template card or the Incident Similarity model included in the base system. * **Similarity Model Metrics:** Monitor the number of predictions generated and the incident records providing predictions to measure model effectiveness. * **Model Editing and Redeployment:** Edit, retrain, and redeploy similarity models to improve accuracy and impact based on performance monitoring. ## Changes to Existing Features * **Classification Model Renaming:** The classification model in the base system was renamed from "ITSM OOTB TI Solution" to "Incident Categorization" for clarity. * **Analytics Enhancements:** Task Intelligence analytics now display the number of records predicted by similarity models, enhancing visibility into model usage. * **UI Update:** The "Load Records" icon on the Train the Model screen was updated starting with version 7.0.0 to improve user experience. ## Activation and Installation Task Intelligence for ITSM must be installed via the ServiceNow Store by submitting a request. Customers can track all app versions and release notes through the ServiceNow Store version history. ## Highlighted Capabilities and Configuration Options * Configure similarity models to identify similar incidents, open change requests, or open problems to reduce agent handle time and improve recommendations. * Set prediction preferences, training frequency, and select records and fields for model training to tailor model behavior to your data. * Track model performance continuously and adjust models by retraining or redeploying as needed. ## Other Notes * No features were removed or deprecated between Xanadu and Australia releases. * There are no new additional requirements, browser requirements, accessibility, or localization changes noted for these releases. This concise, combined release note enables ServiceNow customers to understand the evolution and capabilities of Task Intelligence for ITSM through the Australia release, facilitating informed upgrade planning and effective use of similarity modeling features to enhance incident management processes. Consolidated page of all release notes for Task Intelligence for ITSM from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Task Intelligence for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Task Intelligence for ITSM to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-taskintelligenceforitsm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Task Intelligence for ITSM. {#dfrn3-taskintelligenceforitsm-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Set up a similarity model](https://www.servicenow.com/docs/access?context=using-task-intelligence-itsm&family=xanadu&ft:locale=en-US) : Set up and configure a similarity model that learns the patterns of similarity between two types of tables by comparing their fields.You can use the similarity template card to set up a new similarity model or select the Incident Similarity model available in the base system. [Metrics of similarity model](https://www.servicenow.com/docs/access?context=admin-console-ti&family=xanadu&ft:locale=en-US) : View the number of predictions made by a selected similarity model and the number of incidents records that provided predictions. [Edit and redeploy the model](https://www.servicenow.com/docs/access?context=edit-your-model&family=xanadu&ft:locale=en-US) : You can edit, retrain, and redeploy a similarity model to enhance the performance based on the model performance and impact. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Task Intelligence for ITSM features. {#dfrn3-taskintelligenceforitsm-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Classification model renaming](https://www.servicenow.com/docs/access?context=create-incident-prediction-model&family=xanadu&ft:locale=en-US) : The classification model available with the base system has been renamed from ITSM OOTB TI Solution to Incident Categorization. [Monitoring and Analytics](https://www.servicenow.com/docs/access?context=task-intel-monitor-analystics&family=xanadu&ft:locale=en-US) : You can now view the number of records predicted by the similarity models in the Task intelligence analytics page. [Updated Load Records icon](https://www.servicenow.com/docs/access?context=create-a-similar-records-prediction-model-in-task-intelligence-for-itsm&family=xanadu&ft:locale=en-US) : Starting in version 7.0.0, you can now viw the updated Load Records icon on Train the model screen. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Task Intelligence for ITSM features or functionality were removed. {#dfrn3-taskintelligenceforitsm-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Task Intelligence for ITSM features or functionality were deprecated. {#dfrn3-taskintelligenceforitsm-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Task Intelligence for ITSM. {#dfrn3-taskintelligenceforitsm-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install Task Intelligence for ITSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Task Intelligence for ITSM, such as specific requirements or compliance levels. {#dfrn3-taskintelligenceforitsm-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Task Intelligence for ITSM we have noted them here. {#dfrn3-taskintelligenceforitsm-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Set up and configure a new training similarity model that identifies similarities between the fields of an incident table and a selected training table. * Set up a similarity model using a similarity template card or the Incident Similarity model to provide recommendations for similar records on incident records and reduce handle time for agents. * Set up the prediction preferences for a similarity model, train it with your data, and deploy the model to predict similar records. * Track and monitor the performance of a deployed similarity model. * Edit, train, and redeploy a similarity model based on the performance results. * Manage how frequently the models are automatically retrained by setting the training frequency during model configuration. * Staring in version 7.0.0, you can do the following: * Specify the purpose of a similar prediction model and configure the prediction preferences. * Set up and configure a new similarity model- Similar open Change Requests for Incidents to predict similar change requests based on the fields configured. * Set up and configure a new similarity model Similar open Problems for Incidents to predict similar problems based on the fields configured. * Choose the set of records used for training the similar incident model by selecting the conditions on the training tables and training fields for training the similarity models. See [Task Intelligence for ITSM](https://www.servicenow.com/docs/access?context=c-itsm-task-intelligence&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]