--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Telecommunications Service Operations Management (TSOM) release notes for upgrades from Xanadu to Australia # Combined Telecommunications Service Operations Management (TSOM) release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 13 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Telecommunications Service Operations Management (TSOM) Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document outlines the key new features, changes, deprecations, and upgrade information for ServiceNow Telecommunications Service Operations Management (TSOM) spanning from the Xanadu release through Australia. It is designed to assist ServiceNow customers in preparing for and implementing upgrades by summarizing enhancements and important considerations across multiple TSOM family releases. Show full answer Show less TSOM enables comprehensive management of telecommunications network operations, including discovery, inventory, discrepancy reconciliation, and fault management on the ServiceNow AI Platform. ## Important Upgrade Considerations * **Pre- and post-upgrade tasks:** Customers should review and validate customized IRE identification rules and other configurations after upgrading, particularly from Yokohama onward, to ensure continued proper functionality. * **Activation:** TSOM applications and plugins are available via the ServiceNow Store and require requesting installation through the store interface. * **No major updates or removals:** Several releases, including Australia, note no updates or removals of TSOM features, indicating stability in core functionality. * **Deprecations:** Legacy ETLs for Optical Line Terminal (OLT) and Optical Network Unit (ONU) were unified, and the Service Operation CMDB Compliance Audit was replaced by the Telecom Discrepancy Audit for improved data quality management. ## Key Features Introduced by Release * **Yokohama Release:** * Pattern-based direct discovery using CLI and SNMP supports deep network discovery across Cisco, Juniper, and Nokia devices. * Integration with Nokia Altiplano Service Graph Connector enables discovery of physical GPON network information and logical inventory for enhanced visibility on the ServiceNow AI Platform. * Discrepancy identification and reconciliation framework detects mismatches between discovered and inventoried data, enabling automated remediation task creation. * **Zurich Release:** * Fault management enhancements for SD-WAN with automated event detection and alerts improve network health monitoring and issue resolution. * Service Graph Connectors added for Cisco Meraki and Fortinet, enabling centralized infrastructure management, automated discovery, real-time CMDB synchronization, and network mapping. * Granular admin roles allow selective administrative configuration without full admin privileges. * Telecom Discovery Builder framework standardizes ETL processes for telecom data, improving data transformation, consistency, and reusability across connectors. * Enhanced discrepancy detection includes attribute value mismatches and logical entity audits, with filtering capabilities to improve audit performance and usability. * **Australia Release:** * Granularity and polling schedule controls for Meraki and Fortinet pull connectors reduce API call volume and align data sampling with source capabilities. * Expanded SD-WAN discovery supports both Partner (MSP) and Operator accounts seamlessly with automatic detection and scheduling. * Pagination support for Meraki metrics ensures complete data retrieval for large organizations. * Metric aggregation scripting allows custom KPI calculations combining raw and transformed metrics with temporal and spatial aggregation. * New Elastic connectors enable collection of fault management alarms and metrics from Mobile Private Network (MPN) environments, with an expanded CMDB data model capturing physical and virtual network functions for unified reporting. * Network Packet Broker devices can now be modeled in the CMDB to support traffic aggregation and monitoring tool integration. * Automatic binding of MPN metrics to configuration items improves data correlation and event management. * Customizable storage of Fortinet license expiration dates via scripted extensions offers flexibility in license data management. * Allowlist configurations limit connector polling to specific organizations or ADOMs for Meraki and Fortinet connectors. * ServiceNow AI Platform introduces three licensing tiers---Foundation, Advanced, and Prime---granting different levels of AI-enabled features and automation capabilities. * Now LLM Service is deprecated as the default AI model provider for new or inactive AI assets, replaced by a third-party LLM, though manual selection remains possible. * New Telecom Discovery connectors provide comprehensive SD-WAN visibility with integrated data models and discrepancy audits for improved discovery accuracy and automated reconciliation. ## Changes and Enhancements * Improved discovery accuracy and audit performance through targeted discrepancy identification in both physical and logical network elements. * Standardized data transformation practices and ETL reuse via the Telecom Discovery Builder Framework streamline integration and maintain data integrity. * Enhanced SD-WAN device monitoring with real-time event categorization, KPI aggregation, and intelligent alarm correlation. * Expanded support for switch stacks, card models, lifecycle attributes, and improved error handling in discovery patterns. * ServiceNow product rebranding to Otto® reflects the new AI experience brand starting with Zurich Patch 12. ## Practical Benefits for ServiceNow Customers * Streamlined and scalable network discovery across multiple vendors and device Consolidated page of all release notes for Telecommunications Service Operations Management (TSOM) from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Telecommunications Service Operations Management (TSOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Telecommunications Service Operations Management (TSOM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : After installing Telecommunications Service Operations Management TSOM, any customized IRE identification rules applied to interface cards, slots, sub-slots and network interfaces may be affected. You must review and validate the rules to ensure proper functionality. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Telecommunications Service Operations Management (TSOM). {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Pattern-based direct discovery using CLI and SNMP](https://www.servicenow.com/docs/access?context=telecom-discovery-tsom-visibility&family=yokohama&ft:locale=en-US) : Use pattern-based direct discovery to do the following tasks: * Support deep network discovery of your physical network elements by using CLI and SNMP. * Enable pattern-based discovery for any network elements that support SNMP standard MIBs. * Provide a framework to enable custom Management Information Base (MIB)-based discovery. * Enable both scheduled and quick discovery of standalone network elements. * Support the following Cisco and Juniper routers and switches: * Cisco ASR1K * Cisco 7613 * Cisco Nexus 9000 * Cisco Nexus 3548 * Juniper Mx80 * Juniper MX104 * Juniper MX240 * Juniper MX480 [Nokia Altiplano SGC integration](https://www.servicenow.com/docs/access?context=service-graph-connector-for-nokia-altiplano&family=yokohama&ft:locale=en-US) : With Nokia Altiplano SGC integration, you can: * Support discovery of physical Gigabit Passive Optical Network (GPON) network information by integrating with the Nokia Altiplano Service Graph Connector. * Enable scheduled and on-demand discovery. * Support the multi-instance integration of the Nokia Altiplano Service Graph Connector. [Discrepancy identification and reconciliation](https://www.servicenow.com/docs/access?context=telecom-reconciliation&family=yokohama&ft:locale=en-US) : Identify the discrepancies between your inventoried and discovered data in the following cases: * * Model mismatch. * Model relationship mismatch. * Entities not discovered in the current run but discovered in the previous run. * Slots-occupied discrepancy. * Most recent discovery not updated. * Incorrect number of relationships. * Support a framework to automatically create tasks for reconciling discrepancies. | | Zurich | [Fault Management: Events and alerts](https://www.servicenow.com/docs/access?context=fault-management-events-and-alerts&family=zurich&ft:locale=en-US) : You can monitor your SD-WAN network health and resolve issues faster with automated alerts and event detection. * Detect and resolve SD-WAN network issues faster with automated alerts and event monitoring. * Configure customizable event rules to detect SD-WAN device issues in real time. [Added Service Graph Connector for Cisco Meraki and Fortinet](https://www.servicenow.com/docs/access?context=configuring-cisco-meraki-service-graph-connector&family=zurich&ft:locale=en-US) : The following capabilities have been added to Cisco Meraki and Fortinet: * Provides a centralized management of physical infrastructure and logical network relationships within the ServiceNow AI Platform®. * Supports automated, telecom-aware discovery and real-time CMDB synchronization, along with visual network mapping, guided setup, and a dashboard for monitoring integration health. [Granular admin roles](https://www.servicenow.com/docs/access?context=exploring-the-telco-generic-schema-etl-framework&family=zurich&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for TSOM without requiring the full admin role. [Telecom Discovery Builder framework](https://www.servicenow.com/docs/access?context=exploring-the-telco-generic-schema-etl-framework&family=zurich&ft:locale=en-US) : Leverage a standardized Extract, Transform, Load (ETL) framework to streamline the processing and storage of telecom network data on the ServiceNow AI Platform. This reusable framework simplifies implementation by removing the need to manually build ETLs. It enables you to focus on connectivity logic while confirming consistent and reliable mapping of network elements such as equipment, cards, ports, LAGs, logical ports, and logical connections into predefined CMDB structures. Use Telecom Discovery Builder Framework to do the following: * Simplify data transformation tasks by duplicating the common ETL and configuring essential fields and settings for specific connector applications. * Deploy new Service Graph Connector (SGC) using existing ETLs to maintain consistent data transformation practices. * Help to ensure data integrity and support the automatic creation of TNI Entities through configured Before and After scripts. * The standardized CMDB/TNI data model enables ETL reusability across multiple connectors. * Allocate predefined storage locations for both physical and logical inventory elements. * Maintain consistent data model hierarchies across connectors to support unified network inventory management. * Improve Discovery SGC quality by providing an OOTB Data Source Validation tools. [Identify and reconcile discrepancies](https://www.servicenow.com/docs/access?context=exploring-telecom-reconciliation&family=zurich&ft:locale=en-US) : Use enhanced discrepancy identification and reconciliation features to keep your discovery data accurate and up to date on the ServiceNow AI Platform. These features give you better control over detected changes and improve overall audit performance. * Identify attribute value mismatches during discovery, such as bandwidth changes on ports (for example, from 10 Mbps to 100 Mbps). * Display previous and current attribute values, enabling you to decide whether to accept the new value, retain the old one, or manually raise a remediation task. * Detect discrepancies in logical entities alongside physical entities for comprehensive discrepancy management for newly discovered logical network elements. * Generate audit results using filtering conditions---such as specific IP ranges, device vendors, or port types---to focus on relevant subsets of data and significantly enhance audit performance and usability. | | Australia | [Granularity support for pull connectors](https://www.servicenow.com/docs/access?context=pull-connector-granularity&family=australia&ft:locale=en-US) : Configure granularity and polling schedule constraints on Meraki and Fortinet pull connector instances to reduce API call volume and align data sampling with source system capabilities. Per-connector validation prevents unsupported values for metrics collection schedules and granularity windows. For valid values per connector and API type, see [Pull connector granularity constraints](https://www.servicenow.com/docs/access?context=pull-connector-granularity-constraints&family=australia&ft:locale=en-US). [Discover VeloCloud SD-WAN inventory from both Partner (MSP) and Operator accounts](https://www.servicenow.com/docs/access?context=telecom-discovery-via-arista-velocloud&family=australia&ft:locale=en-US) : The Service Graph Connector automatically detects whether the supplied credentials belong to an Enterprise Proxy (partner) account or a direct operator account. The same scheduled import works for either topology without configuring the discovery mode. [Pagination for Meraki metrics requests](https://www.servicenow.com/docs/access?context=meraki-pull-connector-pagination&family=australia&ft:locale=en-US) : Meraki pull connector metrics requests now follow API pagination links automatically. This verifies complete data retrieval for large organizations. [Metric aggregation scripted extension](https://www.servicenow.com/docs/access?context=metric-aggregation-scripted-extension&family=australia&ft:locale=en-US) : Define custom KPI calculations on top of raw metrics using the `TSOMMetricAggregator` scripted extension point. Formulas can combine raw and transformed metrics, apply temporal aggregation operators (`avg`, `max`, `min`, `p95`) and spatial aggregation across matching resources, and attach user-defined labels to calculated KPIs. [Elastic connector for MPN alerts](https://www.servicenow.com/docs/access?context=set-up-connector-instance-nokia-mpn&family=australia&ft:locale=en-US) : Collect fault management alarm data from a Mobile Private Network (MPN) Elastic index and forward events to Event Management by configuring a connector instance. [Elastic connector for MPN metrics](https://www.servicenow.com/docs/access?context=configure-mpn-connectors-for-events-and-metrics&family=australia&ft:locale=en-US) : The MPN connector now supports flexible metrics collection and network-level aggregation for MPN environments. [MPN data model](https://www.servicenow.com/docs/access?context=mpn-data-model&family=australia&ft:locale=en-US) : Model your MPN topology in the CMDB with new CI classes and relationships for physical hardware and virtual network functions. The expanded data model captures connectivity between physical objects (servers, firewalls, and appliances) and virtual network functions (UPF, UDM, and 5G core functions). MPN infrastructure can be represented, related, and reported on alongside your telecom service operations data. [Network Packet Broker CI class](https://www.servicenow.com/docs/access?context=telecom-data-model&family=australia&ft:locale=en-US) : Model network packet broker devices in the CMDB with the new Network Packet Broker class (`cmdb_ci_network_packet_broker`), a child of Telco Equipment (`cmdb_ci_telco_equipment`). Network packet brokers sit between network TAPs or SPAN ports and your security and monitoring tools. They aggregate, filter, and distribute traffic so each tool receives only the data it needs. Example devices include the Iris Packet Broker IPB220 and IPB420, and APCON IntellaFlex XR monitoring switches. [Bind MPN metrics to configuration items automatically](https://www.servicenow.com/docs/access?context=metric-to-ci-binding-tsom-sgc&family=australia&ft:locale=en-US) : The MPN pull connector now ships with a preconfigured event field mapping rule that binds collected metrics to CMDB configuration items automatically. The rule uses a scripted extension to resolve the CI from event fields such as name, distinguished name, serial number, and hardware ID. [KPI aggregation capability](https://www.servicenow.com/docs/access?context=nokia-mpn-formula-engine&family=australia&ft:locale=en-US) : Use the Formula Engine to process raw KPI formulas into formatted expressions. The expressions are stored in the Formatted KPI Formula field and validated for balanced parentheses before the metric calculation engine references them. [Customize Fortinet license expiration date storage using scripted extension points](https://www.servicenow.com/docs/access?context=configure-fortinet-allowlist&family=australia&ft:locale=en-US) : By default, the Fortinet SD-WAN connector stores license expiration dates as separate CI key value pairs per device. You can override this behavior and implement alternative storage logic by using a scripted extension point. [Configure allowlists to scope connector polling](https://www.servicenow.com/docs/access?context=configuring-allowlist&family=australia&ft:locale=en-US) : Limit polling to specific organizations or ADOMs through allowlists on connector instances for Cisco Meraki and Fortinet. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Telecommunications Service Operations Management (TSOM) features. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | [Telecom Discovery via Nokia Altiplano](https://www.servicenow.com/docs/access?context=service-graph-connector-for-nokia-altiplano&family=zurich&ft:locale=en-US) : Nokia Altiplano SGC enables you to do the following: * Discover logical inventory for Nokia Altiplano such as logical ports, LAGs, and logical connections. * Enable customers to manage both physical infrastructure and logical network relationships on the ServiceNow AI Platform. * Store logical elements in the CMDB, improving visibility and traceability across the network. * Use the generic Extract, Transform, Load (ETL) framework provided by ServiceNow to integrate with Nokia Altiplano, significantly reducing development effort. [Discrepancy identification](https://www.servicenow.com/docs/access?context=discrepancy-identification-types-of-discrepancies&family=zurich&ft:locale=en-US) : Use the enhanced audit and reconciliation logic to do the following: * Detect mismatches in logical elements such as logical ports, LAGs, and connections. * Filter audit results by IP range, device type, or vendor to focus on relevant subsets of data. * Enhance audit performance, usability, and customer satisfaction by reducing unnecessary processing. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [SD-WAN Discovery connectors](https://www.servicenow.com/docs/access?context=sd-wan-data-model&family=australia&ft:locale=en-US) : Enable comprehensive SD-WAN visibility by using new Telecom Discovery connectors. Standardize data processing through the SD-WAN Data Model integrated into the Telecom Discovery Builder Framework ETL pipeline. [Types of discrepancies](https://www.servicenow.com/docs/access?context=discrepancy-identification-types-of-discrepancies&family=australia&ft:locale=en-US) : Enhance discovery accuracy and data quality with SD-WAN-specific discrepancy audits that validate discovery results against the CMDB. Reconcile discrepancies manually or automatically using the remediation engine. When the audit detects a newly discovered CI not present in the CMDB, a single follow-on task is created at the equipment level for resolution. | [ ] ## Removed Between your current release family and Australia, some Telecommunications Service Operations Management (TSOM) features or functionality were removed. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Telecommunications Service Operations Management (TSOM) features or functionality were deprecated. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | * The two previous Extract, Transform, Load (ETLs) for Optical Line Terminal (OLT) and Optical Network Unit (ONU) have been merged into a unified ETL that supports both physical and logical data and have been deprecated and phased out. * The previous Service Operation CMDB Compliance Audit has been deprecated and replaced by the Telecom Discrepancy Audit. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Telecommunications Service Operations Management (TSOM). {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Activation information : Install Telecommunications Service Operations Management by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Telecommunications Service Operations Management (TSOM) is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Telecommunications Service Operations Management applications and plugins by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Telecommunications Service Operations Management (TSOM) applications and plugins are available in ServiceNow Store. For details, see the "Activation information" section of this release notes. | | Australia | Activation information : Install Telecommunications Service Operations Management (TSOM) applications and plugins by requesting them from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Telecommunications Service Operations Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Telecommunications Service Operations Management (TSOM), such as specific requirements or compliance levels. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Telecommunications Service Operations Management (TSOM) we have noted them here. {#dfrn3-telecommunicationsserviceoperationsmanagementtsom-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | * Perform deep network discovery of your networks via the Simple Network Management Protocol (SNMP) and command-line interface (CLI) by using Pattern-based Discovery. * Integrate with the Nokia Altiplano Service Graph Connector to discover the access network. * Handle Discrepancy Identification and Reconciliation between your discovered and inventoried data. See [Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=telecom-service-operations-mgt-overview&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Simplify connector build and data transformation by leveraging the reusable, standardized Telecom Discovery Builder Framework across multiple telecom data sources. * Discover logical network elements from Nokia Altiplano using the enhanced Service Graph Connector for unified network visibility on the ServiceNow AI Platform. * Detect discrepancies in both logical and physical entities, including attribute value mismatches, and improve audit accuracy using targeted filters. See [Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Telecommunications, Media, and Technology (TMT). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Reduce API call volume and enforce per-API scheduling constraints for Meraki and Fortinet pull connectors with new granularity and schedule window controls. * Define custom KPI calculations on top of raw metrics using the metric aggregation scripted extension point. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Gain comprehensive SD-WAN visibility with new Telecom Discovery connectors for Cisco Meraki and Fortinet FortiManager. * Extend discovery pattern capabilities with support for switch stacks, card models, life-cycle attributes, and improved error handling. * Monitor SD-WAN health in real time with new Telecom Event and Metric connectors that enable intelligent event categorization, correlation, and KPI aggregation. See [Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management&family=australia&ft:locale=en-US) for more information. | [ ]