--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Visa Spoke release notes for upgrades from Xanadu to Australia # Combined Visa Spoke release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Visa Spoke Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrading the Visa Spoke application from the Xanadu release family through to Australia. It covers new features, changes, deprecations, and important upgrade information across these releases. The document highlights integration enhancements with Visa services, updates to dispute and transaction processing, and user experience improvements. Show full answer Show less ## Key Features * **Visa Stop Payment Service (VSPS) Integration (Yokohama):** Enables card issuers to stop card-on-file payments such as recurring and installment payments via VisaNet. Visa Spoke includes multiple request builders and response parsers for creating, updating, looking up, and canceling stop payment instructions by various criteria like Merchant Identifier, PAN, and Merchant Category Code. * **Virtual Account and Funding Account Details (Australia):** Spoke actions now return Virtual Account Number (VAN), Virtual Card Code, and Funding Account Number (FAN) when disputes or transactions involve virtual cards, enhancing transaction detail accuracy. * **3-D Secure and Compelling Evidence (CE) 3.0 Support (Australia):** New fields providing detailed authentication and device information are included in transaction detail responses. This supports Visa's CE 3.0 liability-shift framework, improving dispute handling accuracy. * **CE Indicator on Queue Responses (Australia):** Queue response parsers now include a CE Indicator to identify CE 3.0 dispute-rejected cases, aiding in dispute workflow management. * **Hotel Dispute, Facilities Withdrawal, and CE Questionnaire Fields (Australia):** New dispute intake fields support specialized dispute types such as hotel-related and recurring transaction cancellations, with corresponding request and response handlers. * **Visa Resolve Online (VROL) Alignment:** Multiple updates across Xanadu, Yokohama, Zurich, and Australia releases to align Visa Spoke actions with VROL releases 24.2, 25.1, 25.2, and 26.1. These updates enhance dispute submission, inquiry, and response handling, including introduction of AI-driven Dispute Intelligence scores in Zurich release 25.2. * **Coral Theme and Dark Mode (Zurich):** Introduction of the Coral theme with brand-neutral illustrations as default for new portals and mobile experiences, plus an optional dark theme to improve accessibility and user comfort. * **Card Data Security Integration (Australia):** Several Visa Spoke actions have been updated to support integration with the Card data security application, enhancing PCI compliance during transaction and dispute processing. ## Key Changes * Removal of the Authentication Program field from certain transaction detail response parsers per Visa IES 26.2 with no replacement. * Updated response field mappings for dispute response details to include new fields for compelling-evidence documentation such as document types, billing/shipping addresses, and travel itinerary data. * Extended data length for case stage/state descriptions to improve case management detail handling. ## Activation and Upgrade Considerations Visa Spoke is available through the ServiceNow Store. Customers should request installation from the store and consult the cumulative version history for comprehensive release details. Prior to upgrading to Australia, review and complete all pre- and post-upgrade tasks. There are no additional browser or localization requirements introduced across these releases. ## Practical Impact for ServiceNow Customers * Enhanced integration with Visa services such as the Stop Payment Service and Visa Resolve Online streamlines dispute and payment management workflows within ServiceNow. * Expanded transaction and dispute data fields improve the accuracy and richness of information available to financial service agents, enabling better decision-making and compliance with Visa's dispute handling frameworks. * Improved security features and card data handling reduce PCI scope by minimizing sensitive data storage or transmission within ServiceNow. * The refreshed Coral theme and dark mode option enhance user experience in portals and mobile apps. * AI-powered Dispute Intelligence scoring supports more informed dispute resolution strategies directly in the Visa Spoke integration. Consolidated page of all release notes for Visa Spoke from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Visa Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Visa Spoke to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-visaspoke-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Visa Spoke. {#dfrn3-visaspoke-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Visa Stop Payment Service (VSPS) integration](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : The Visa Stop Payment Service (VSPS) enables Visa card issuers to stop card-on-file payments (including recurring and installment payments) from being authorized, cleared, and settled through VisaNet. This service helps Visa issuers handle cardholder stop payment requests. The following Visa Spoke actions allow clients to integrate with VSPS APIs and work through the platform: * Create Stop Payment Instruction by Merchant Identifier Request Builder * Create Stop Payment Instruction by Merchant Identifier Response Parser * Create Stop Payment Instruction by PAN Request Builder * Create Stop Payment Instruction by PAN Response Parser * Create Stop Payment Instructions by Merchant Category Code Request Builder * Create Stop Payment Instructions by Merchant Category Code Response Parser * Look up Eligible Transactions for Stop Payment by PAN and Date Range Request Builder * Look up Eligible Transactions for Stop Payment by PAN and Date Range Response Parser * Look up Stop Instruction Details by Stop Instruction ID Request Builder * Look up Stop Instruction Details by Stop Instruction ID Response Parser * Look up Stop Payment Instructions by PAN Request Builder * Look up Stop Payment Instructions by PAN Response Parser * Update Stop Instructions Duration by Stop Instruction ID Request Builder * Update Stop Instructions Duration by Stop Instruction ID Response Parser * Update Stop Payment Instruction by Merchant Identifier Request Builder * Update Stop Payment Instruction by Merchant Identifier Response Parser * Update Stop Payment Instruction by Merchant Category Code Request Builder * Update Stop Payment Instruction by Merchant Category Code Response Parser * Look up all linked stop payment instructions by stop instruction id Request Builder * Look up all linked stop payment instructions by stop instruction id Response Parser * Look up stopped transactions by PAN Request Builder * Look up stopped transactions by PAN Response Parser * Look up stopped transactions by stop Instruction id Request Builder * Look up stopped transactions by stop Instruction id Response Parser * Cancel Multiple Stop Instructions Request Builder * Cancel Multiple Stop Instructions Response Parser | | Zurich | No updates for this release. | | Australia | Virtual account and funding account fields : These spoke actions now return the Virtual Account Number (VAN), Virtual Card Code (with description), and the underlying Funding Account Number (FAN) when a dispute or transaction involves a virtual card. * Look up Dispute Financial Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, on the request side, Submit Transaction Inquiry Request Builder's Card/Account Number field now also accepts a Funding Account Number as search input. 3-D Secure and Compelling Evidence (CE) 3.0 transaction detail fields : These spoke actions now return Digital Authentication Indicator, Authentication Solution Indicator, VCDI device ID and IP address, and merchant-supplied device ID, device IP address, customer account/login ID, shipping address, order ID, foreign retailer indicator, and token requestor TSP ID, supporting liability-shift determinations under Visa's Compelling Evidence 3.0 framework. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser Separately, these same three actions' Service Processing Type field (the underlying Deferred OCT request type) gained a new domain value for mobile back-to-back processing. CE indicator on queue responses : These spoke actions now include a CE Indicator field, populated only when an acquirer receives an incoming CE 3.0 dispute-rejected case. * Look up Queue Response Parser * Look up Batch Queue Response Parser Spoke support for hotel dispute, facilities-withdrawal, and CE transaction detail questionnaire fields : These spoke actions now submit and return three new dispute intake fields: the date facilities were withdrawn (Cancelled Recurring Transaction disputes in Europe), the date a cardholder checked out from a hotel (Not as Described or Quality disputes involving hotel or lodging merchants), and CE Transaction Details, a read-back field showing the original and matching historical transactions used in a compelling-evidence determination. The dispute agent and cardholder question wording and display conditions for these fields are documented in the Financial Services Card Operations release notes; this entry covers the underlying spoke-level transport. * Submit Dispute Questionnaire * Look up Dispute Details Response Parser | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Visa Spoke features. {#dfrn3-visaspoke-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [Visa Resolve Online (VROL) version 24.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 24.2 revision changes: * Submit Transaction Inquiry Request Builder * Look up Queue Response Parser * Look up Batch Queue Response Parser * Submit Dispute Questionnaire * Create Dispute Pre Arbitration * Look up Dispute Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Details Response Parser * Submit Dispute Questionnaire | | Yokohama | [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.1 revision changes: * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Dispute Response Details Response Parser * Look up Dispute Details Response Parser * Submit Dispute Questionnaire | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Visa Resolve Online (VROL) version 25.2 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) : Updated the following Visa Spoke actions to align with Visa Resolve Online (VROL) release 25.2 revision changes: * Submit Dispute Questionnaire * Hypersearch Request Builder * Hypersearch Response Parser * Create Dispute Pre-Arbitration Request Builder * Create Dispute Pre-Arbitration Response Parser * Look up Dispute Response Details Request Builder * Look up Dispute Response Details Response Parser * Look up Dispute Pre-Arbitration Response Details Request Builder * Look up Dispute Pre-Arbitration Response Details Response Parser * Look up Dispute Pre-Arbitration Details Request Builder * Look up Dispute Pre-Arbitration Details Response Parser * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser In addition, the Look up Dispute Details, Look up Dispute Response Details, Look up Dispute Pre-Arbitration Details, and Look up Dispute Pre-Arbitration Response Details actions now return a Dispute Intelligence object in their output. Dispute Intelligence includes an AI-generated Probability of Success score for the dispute, along with a ranked list of key factors influencing that score, so a consuming app can incorporate Visa's own win-likelihood assessment into its dispute-handling decisions. | | Australia | Updated response field mapping for dispute response details : Updated response field mapping for the following spoke actions so FSO can parse and surface the additional fields Visa introduced under the Reference Doc Summary tab's flexible schema for revision 26.2, including document-type, billing- and shipping-address, and travel-itinerary (outbound/inbound passenger name and departure/arrival date) fields for compelling-evidence documentation. * Look up Dispute Response Details Response Parser * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Pre Arbitration Response Details Response Parser Updated case, collaboration, and related Spoke actions : Updated the following spoke actions for IES corrections: * Look up GMFP Details Response Parser to correct the case stage/state description field length (widened to String (100)) Also updated Look up Dispute Financial Details Response Parser to return the Virtual Account Number, Virtual Card Code, and Funding Account Number fields. [Card data security updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : The following spoke actions have been updated to support integration with the Card data security application: * Look up Associated Transaction List * Look up Image * Look up Report Output * Download and Attach Image [VROL release 26.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) : Updated the following Visa Spoke actions to align with VROL release 26.1 revision changes. These changes support dispute agents and admins in processing disputes accurately: * Submit Exception Request Builder * Submit Fraud Bundle Dispute Questionnaire * Look up Dispute Financial Details Request Builder * Look up Dispute Financial Details Response Parser * Submit Fraud Report Request Builder * Look up Fraud Report Details Response Parser * Look up Fraud Report Details Request Builder * Look up Transaction Details Request Builder * Look up Dispute Details Request Builder * Look up Dispute Details Response Parser * Look up Dispute Filing Details Response Parser * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser * Create Dispute Pre Arbitration Response * Look up Dispute Pre Arbitration Details Request Builder * Look up Dispute Pre Arbitration Response Details Request Builder * Look up Dispute Pre Arbitration Details Response Parser * Look up Dispute Response Details Request Builder * Submit Dispute Questionnaire * Look up Dispute Pre Arbitration Response Details Response Parser * Look up Dispute Response Details Response Parser * Initiate Dispute from Transaction or Case * Create Dispute Pre Arbitration | [ ] ## Removed Between your current release family and Australia, some Visa Spoke features or functionality were removed. {#dfrn3-visaspoke-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Visa Spoke features or functionality were deprecated. {#dfrn3-visaspoke-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Authentication Program field : The Authentication Program field is removed from these spoke actions, per Visa IES 26.2. There is no replacement for this field. * Look up Transaction Details Response Parser * Look up Transaction Details from Case Response Parser * Look up All Transaction Details Response Parser | [ ] ## Activation information Review information on how to activate Visa Spoke. {#dfrn3-visaspoke-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install ServiceNow Otto for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Visa Spoke is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Visa Spoke by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Visa Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Visa Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Visa Spoke, such as specific requirements or compliance levels. {#dfrn3-visaspoke-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Visa Spoke we have noted them here. {#dfrn3-visaspoke-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Use the Visa Spoke to manage card disputes with Visa Resolve Online (VROL). * Leverage Visa Spoke actions, to perform transaction inquiry, order insight digital, collaborate with merchants, and perform other dispute events with enhanced security. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Manage card disputes with Visa Resolve Online (VROL) and card-on-file payments with the Visa Stop Payment Service (VSPS) API suite using Visa Spoke. * Accept and close dispute items in a queue with Visa Spoke actions. * Download images from an endpoint using Visa Spoke actions. * Handle card operations and dispute resolution services with Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Apply Visa Resolve Online (VROL) release 25.2 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use updated Visa Spoke APIs to help prevent storage or transmission of Payment Card Industry (PCI) data within ServiceNow. * Apply Visa Resolve Online (VROL) release 26.1 revision changes to some Visa Spoke actions. See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&family=australia&ft:locale=en-US) for more information. | [ ]