--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Walk-up Experience release notes for upgrades from Xanadu to Australia # Combined Walk-up Experience release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Walk-up Experience release notes for upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of the Walk-up Experience changes, new features, and important upgrade information from the Xanadu release through to Australia. It is designed to assist customers in preparing for their upgrade by summarizing updates across multiple release families in one place. Show full answer Show less The document covers pre- and post-upgrade tasks, feature introductions, changes, removals, deprecations, activation instructions, requirements, browser compatibility, accessibility, localization, and highlight information related to Walk-up Experience. ## Key Changes * **Zurich Release:** Introduction of the **Coral theme** as the new default theme for new portals, web, and mobile experiences when using Next Experience or Core UI. This theme offers a fresh, brand-neutral design and includes a **dark theme option** for improved readability and reduced eye strain on web and mobile. * Other releases (Xanadu, Yokohama, and Australia) report no updates or changes to Walk-up Experience features. ## Activation and Requirements Walk-up Experience is a feature of the ServiceNow AI Platform that requires activation of the `Walk-up Experience plugin (com.snc.walkup)`. This activation detail was introduced in the Zurich release and remains relevant through Australia. No additional requirements, browser changes, or localization updates were introduced between Xanadu and Australia. ## Accessibility and User Experience The addition of the Coral theme with a dark mode option enhances user comfort by reducing eye strain and improving readability, aligning with accessibility best practices. ## Upgrade Considerations Customers upgrading from Xanadu to Australia should note that aside from the Coral theme introduction in Zurich, there are no feature removals, deprecations, or additional upgrade tasks specific to Walk-up Experience in these releases. This ensures a smooth transition without disruption to existing functionality. Consolidated page of all release notes for Walk-up Experience from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Walk-up Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Walk-up Experience to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-walkupexperience-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Walk-up Experience features. {#dfrn3-walkupexperience-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Walk-up Experience features or functionality were removed. {#dfrn3-walkupexperience-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Walk-up Experience features or functionality were deprecated. {#dfrn3-walkupexperience-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Walk-up Experience. {#dfrn3-walkupexperience-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Activation information : Walk-up Experience is a ServiceNow AI Platform feature that is available with activation of the Walk-up Experience plugin (com.snc.walkup). For details, see [Activate](https://www.servicenow.com/docs/access?context=activate-walkup-experience&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Walk-up Experience, such as specific requirements or compliance levels. {#dfrn3-walkupexperience-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Walk-up Experience we have noted them here. {#dfrn3-walkupexperience-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Coral is the new default theme for Next Experience and Core UI, offering a more modern experience. See [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]