--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Workforce Optimization for ITSM release notes for upgrades from Xanadu to Australia # Combined Workforce Optimization for ITSM release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workforce Optimization for ITSM Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document is designed to assist ServiceNow customers in upgrading Workforce Optimization for ITSM from the Xanadu release family through to the Australia release. It summarizes new features, changes, activation instructions, and important upgrade considerations to ensure a smooth transition and optimal use of Workforce Optimization for ITSM capabilities. Show full answer Show less ## Key Features * **Admin Console Experience (Xanadu):** Provides a centralized interface to set up and configure Workforce Optimization for ITSM. * **Calendar Synchronization:** Agents can synchronize their Schedule module calendars with Microsoft Outlook, enabling visibility of schedules, shifts, and events across both platforms. * **Recurring Events:** Ability to create recurring events within the team calendar for improved scheduling efficiency. ## Key Changes * **Configurable Workspace Reflow (Xanadu):** Supports zooming up to 400% via browser settings without loss of content or functionality, enhancing accessibility for users with low vision. * **Renaming Published Schedules:** Users can edit the names of schedules even after they have been published, improving flexibility in schedule management. ## Security Enhancements With the Yokohama release, enhanced security features can be enabled by installing the ITSM Enhanced Security Features plugin (com.snc.itsm.enhancedsecurity). Access to specific Workforce Optimization features requires corresponding roles such as Skill Review Manager or Work Scheduler Admin. Customers must contact Now Support to install this plugin and assign appropriate roles to users. ## Activation and Installation Workforce Optimization for ITSM must be activated by requesting the plugin (snwfocfgitsm) from the ServiceNow Store. This applies to both the Xanadu and Yokohama releases, ensuring customers have the right components installed for their environment. No additional activation changes were noted for Zurich or Australia releases. ## Accessibility Improvements The configurable workspace now adheres to WCAG 2.1 Level AA conformance by supporting layout reflow, allowing content to be zoomed and enlarged without loss of usability or the need for scrolling. This enhancement benefits users with visual impairments or those using varied device types and viewing conditions. ## Upgrade Considerations * Review and complete pre- and post-upgrade tasks to ensure the Workforce Optimization for ITSM application functions correctly after upgrading to Australia. * Enhanced security features require explicit activation through plugin installation and role assignment. * No features or functionalities were removed or deprecated between Xanadu and Australia releases. * No additional browser requirements or localization changes were introduced. ## Summary of Update Activity by Release * **Xanadu:** Introduction of key features and accessibility improvements; activation via ServiceNow Store. * **Yokohama:** Option to enable enhanced security with plugin installation; security role requirements introduced. * **Zurich \& Australia:** No updates, removals, or deprecations noted. ## Practical Impact for ServiceNow Customers By following these release notes, customers can expect improved scheduling flexibility, enhanced security controls, and better accessibility compliance within Workforce Optimization for ITSM. Synchronization with Outlook and reflow support in the configurable workspace will enhance user experience. Customers should plan their upgrades carefully, ensuring plugin activations and role assignments are completed to leverage new capabilities securely and effectively. Consolidated page of all release notes for Workforce Optimization for ITSM from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workforce Optimization for ITSM release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workforce Optimization for ITSM to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workforceoptimizationforitsm-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Upgrade information : [Enhanced security to access Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=components-installed-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) : When you upgrade to the Yokohama release, you have the option to turn on enhanced security for the Workforce Optimization for ITSM application. To get the enhanced security, you must contact Now Support to install the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security). After you install the plugin, you need the roles listed here to access the respective features.{#dfrn3-workforceoptimizationforitsm-summary__entry__8} | Features in Workforce Optimization for ITSM | Role required for each user | |-|-| | Skill review | * Skill review manager (sn_wfo_skillreview.manager) * Skill review user (sn_wfo_skillreview.user) | | Work scheduler | * Work scheduler admin (sn_wfo_work_sched.admin) * Work scheduler manager (sn_wfo_work_sched.manager) | [ ] | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__18} | Release | Release notes | |-|-| | Xanadu | [Admin Console Experience](https://www.servicenow.com/docs/access?context=admin-console-wfo-itsm&family=xanadu&ft:locale=en-US) : Use the admin console to set up and configure the Workforce Optimization for ITSM application. [Synchronize the schedule calendar with Microsoft Outlook](https://www.servicenow.com/docs/access?context=synchronize-microsoft-outlook-wfo-itsm&family=xanadu&ft:locale=en-US) : When you synchronize the agent's calendar in the Schedule module with Microsoft Outlook, agents can view all your schedule, shifts, and events that display in the agent calendar also in your Microsoft Outlook calendar. [Recurring events in the team calendar](https://www.servicenow.com/docs/access?context=add-events-team-calendar-wfo-itsm&family=xanadu&ft:locale=en-US) : When you create an event, you can make it a recurring event. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Workforce Optimization for ITSM features. {#dfrn3-workforceoptimizationforitsm-summary__entry__28} | Release | Release notes | |-|-| | Xanadu | [Reflow for configurable workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) : Workforce Optimization for ITSM configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the [Accessibility information section](https://www.servicenow.com/docs/vXpqmqDnm3H0jXp7sUJm9A#dfrn3-workforceoptimizationforitsm-summary__workforce-optimization-itsm-rn-accessibility) that follows. [Renaming a published schedule](https://www.servicenow.com/docs/access?context=publish-schedule-wfo-itsm&family=xanadu&ft:locale=en-US) : You can edit the name of a schedule after it is published. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were removed. {#dfrn3-workforceoptimizationforitsm-summary__entry__38} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Workforce Optimization for ITSM features or functionality were deprecated. {#dfrn3-workforceoptimizationforitsm-summary__entry__48} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Workforce Optimization for ITSM. {#dfrn3-workforceoptimizationforitsm-summary__entry__58} | Release | Release notes | |-|-| | Xanadu | Activate the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=xanadu&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). | | Yokohama | Activation information : Install the Workforce Optimization for ITSM plugin (sn_wfo_cfg_itsm) by requesting it from the ServiceNow Store. For details, see [Activate Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=activate-configurable-workforce-optimization-itsm&family=yokohama&ft:locale=en-US) Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Workforce Optimization for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__68} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__78} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workforce Optimization for ITSM, such as specific requirements or compliance levels. {#dfrn3-workforceoptimizationforitsm-summary__entry__88} | Release | Release notes | |-|-| | Xanadu | Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=xanadu&ft:locale=en-US) for details. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__98} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workforce Optimization for ITSM we have noted them here. {#dfrn3-workforceoptimizationforitsm-summary__entry__108} | Release | Release notes | |-|-| | Xanadu | * Use the Workforce Optimization for ITSM Admin Console to configure your application. * Synchronize team calendars and events with Microsoft Outlook. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | When you upgrade to the Yokohama release, get the enhanced security features by installing the new plugin. See [Workforce Optimization for ITSM](https://www.servicenow.com/docs/access?context=workforce-optimization-itsm-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]