--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Workspace release notes for upgrades from Xanadu to Australia # Combined Workspace release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Workspace Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of all Workspace updates from the Xanadu release through to Australia. It is designed to assist in preparing for the upgrade by summarizing new features, changes, removals, deprecations, activation details, browser requirements, accessibility enhancements, and highlight information relevant to Workspace. Show full answer Show less For releases without updates in certain areas, the notes clearly state "No updates for this release" to provide clarity and streamline the upgrade process. ## Key Features Introduced * **International Characters in Email Addresses:** Support for international characters in email addresses per RFC6530 standards, configurable via system properties to enable or disable. * **Email Client Plugin System Properties:** Updated plugin and toolbar system properties (glide.ui.email.composer.enabledplugins and glide.ui.email.composer.toolbar) to leverage the latest Tiny MCE v6 email client functionality. * **Tags for Activity Stream Records:** Administrators can enable, customize, and manage tags to categorize and filter Activity Stream records, improving record organization and user navigation. * **Reference Searches with Queries:** Enhanced reference search by applying pre-filtered and removable query parameters, allowing users to access more relevant results while maintaining fixed query constraints. * **Client Scripts for Field Decorators:** Ability to add field decorators to field types through client scripting, enabling dynamic UI enhancements. * **Pre-filter Records on Multi-record Associator:** Use scripts to pre-filter records with typeahead functionality, improving selection efficiency in multi-record associations. * **Keyboard Shortcut for Response Templates:** Agents can insert response templates directly into email bodies using the /r shortcut followed by a keyword. * **Response Template Configuration:** System property available to enable or disable response templates for agents within the email composer. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were made to Workspace features or functionalities from Xanadu through Australia releases. This ensures stability and continuity in your Workspace environment during the upgrade. ## Activation and Requirements * **Activation:** Workspace is an AI Platform feature active by default starting from the Xanadu release, requiring no additional activation steps during upgrade. * **Browser Support:** Workspace does not support mobile devices, Internet Explorer, or the legacy Microsoft Edge browser. Supported browsers include Microsoft Edge-Chromium and others specified in ServiceNow's Browser Support documentation. ## Accessibility Enhancements **Screen Summarization:** Introduced in the Yokohama release, this feature aids visually impaired or low-vision users by providing AI-generated summaries of workspace pages and sections. Summaries can be read aloud using screen readers, reducing navigation and comprehension time. It is available as an installable app from the ServiceNow Store. ## Highlight Information * **Email Address Handling:** Improved flexibility in adding email addresses to recipient fields including international character support, editing recipient pills, and displaying concise error messages for invalid or blocked addresses. * **Activity Stream Enhancements:** Tagging and filtering capabilities for better record organization. * **Reference List Improvements:** Application of pre-filtered and removable query parameters to improve search relevance. * **Email Composer and UI Updates:** Features such as collapsible email template content, larger form template cards, sorting preferences, favorites, and advanced list capabilities like infinite scroll and live updates enhance user experience and productivity. * **Role-Based Access Control:** Enhanced control over viewing and editing Activity Stream tables based on user roles. Consolidated page of all release notes for Workspace from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Workspace release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Workspace to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-workspace-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Workspace. {#dfrn3-workspace-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | International characters supported in email addresses : Enter international characters for email addresses without running into errors. : Enable international characters for your users according to RFC6530 standards or disable them by changing a system property and performing additional configurations. [Email client plugin system properties](https://www.servicenow.com/docs/access?context=r_AvailableSystemProperties&family=xanadu&ft:locale=en-US) : Ensure your agents leverage the latest functionality in the email client by using updated plugin (glide.ui.email.composer.enabled_plugins) and toolbar (glide.ui.email.composer.toolbar) system properties offered by default for Tiny MCE v6. [Tags for Activity Stream records](https://www.servicenow.com/docs/access?context=tags-activity-stream-agent&family=xanadu&ft:locale=en-US) : Use tags to categorize and filter records shown in the Activity Stream. : As admins, you can enable, add, customize, and edit tags for your users' Activity Stream records. Reference searches with queries : Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. These query parameters act as an addition to fixed queries that cannot be removed by end users. Client scripts for field decorators : Add field decorators to field types using client scripts. Pre-filter records on the multi-record associator : Pre-filter records with typeahead on the multi-record associator using scripts. [Use a keyboard shortcut to insert response templates](https://www.servicenow.com/docs/access?context=add-response-templates-shortcut&family=xanadu&ft:locale=en-US) : Enter the keyboard shortcut /r and a keyword to insert a response template directly into an email body. [Configure response templates for email composer](https://www.servicenow.com/docs/access?context=configure-response-templates&family=xanadu&ft:locale=en-US) : You can enable or disable response templates for agents with a system property. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Workspace features. {#dfrn3-workspace-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Workspace features or functionality were removed. {#dfrn3-workspace-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Workspace features or functionality were deprecated. {#dfrn3-workspace-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Workspace. {#dfrn3-workspace-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Workspace is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Workspace is a ServiceNow AI Platform feature that is active by default. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Browser requirements : Workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge-Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Workspace, such as specific requirements or compliance levels. {#dfrn3-workspace-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | Accessibility information : [Screen Summarization](https://www.servicenow.com/docs/access?context=use-screen-summarization&family=yokohama&ft:locale=en-US) : Screen Summarization is a feature that supports visually impaired and low-vision users by providing AI-generated summaries of workspace pages and their sections. The summaries can be read aloud with a screen reader to help reduce navigation and comprehension time.Install Screen Summarization by requesting it from the ServiceNow® Store. Visit the [ServiceNow® Store](https://store.servicenow.com/store) to view all the available apps and information about submitting requests to the store. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Workspace we have noted them here. {#dfrn3-workspace-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Add email addresses to recipient fields with more flexibility, including the ability to use international characters, edit email recipient pills, and view concise error messages for invalid or blocked addresses. * Categorize and filter records in the Activity Stream. * Help users access relevant reference search results by applying pre-filtered and removable query parameters to reference lists. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Navigate form templates with larger cards, sorting preferences, and favorites. * Add collapsible content to email templates and attach a display to knowledge base links. * Leverage the latest workspace features for email composer in the Core UI. * Use lists that have additional condition builder fields, infinite scroll, live updates, and saved temporary lists. * Provide role-based access control for viewing and editing tables in the Activity stream. See [Workspace UI](https://www.servicenow.com/docs/access?context=workspace-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]