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sourceDocument: australia Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia

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    - australia

ft:locale :

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ft:publication_title :

    - australia Combined Product Files

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---

# Combined Accounts Payable Operations release notes for upgrades from Yokohama to Australia

# Combined Accounts Payable Operations release notes for upgrades from Yokohama to Australia {#ariaid-title1}

Release version: Australia  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 11 minutes to read
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## Summary of Combined Accounts Payable Operations Release Notes for Upgrades from Yokohama to Australia

This consolidated release notes document assists ServiceNow customers in preparing for upgrades of the Accounts Payable Operations (APO) application from the Yokohama release to Australia.
It summarizes new features, changes, deprecations, and activation details across releases Yokohama, Zurich, and Australia.
The notes highlight important pre- and post-upgrade tasks, configuration guidance, and enhancements aimed at improving invoice processing accuracy, compliance, and operational efficiency.
Show full answer Show less  

## Key Features

* **Tax Engine Integration:** Across all releases, APO integrates an enterprise-grade tax engine that validates supplier-provided tax against system-calculated tax at the invoice line level. This ensures compliance with regional and global tax regulations by automating tax validation, handling exceptions for variances and missing data, enabling manual revalidation, and rolling up system tax. Note that in Australia, supplier tax roll-up is removed to enhance independent tax validation.
* **ServiceNow Otto for APO (Australia):** Introduces generative AI capabilities for invoice processing, including:
  * Purchase order line-mapping skill activated via the AI Admin Hub for automatic matching of invoice lines to purchase orders.
  * Invoice data extraction leveraging GPT-4o through Document Intelligence, reducing manual effort.
  * Multi-language invoice case summarization and translation support within the Now Assist console.
  * Now Assist panel provides AI-driven assistance to expedite invoice case resolution and summarization.
  * New requester role to access generative AI features, requiring explicit user role assignment.
* **Supplier Collaboration Portal:** Enables supplier contacts to view and manage invoice and inquiry cases linked to multiple suppliers directly from a unified home page.
* **APO Properties Configuration:** A centralized properties page allows AP administrators and integrators to configure parameters controlling invoice line mapping, invoice ingestion APIs, and exception management. This includes options to review and confirm AI-generated mapping results.
* **Playbook Enhancements:** Updated invoice status displays and AI-driven mapping recommendations enable AP specialists to review and act efficiently on invoice processing. Agentic workflows automate resolution of invoice inquiries from employees and suppliers, reducing manual workload significantly.
* **Invoice Processing Improvements:** Features such as manual invoice type conversion (e.g., non-PO to PO invoice), handling of exceptions like missing tax codes and currency mismatches, and integration with IT Asset Management to verify receipt quantities improve accuracy and compliance.
* **Universal Request Application:** Provides a single portal for employees and suppliers to raise and track general case requests, eliminating confusion about contact points.
* **Distribution Sets:** Automate splitting of invoice amounts across multiple cost centers or GL accounts, reducing manual data entry for both PO and non-PO invoices.
* **Email Parser Agent (Australia):** An AI agent that processes incoming supplier emails to classify and create invoice cases automatically, enabling streamlined Level 1 support.
* **Invoice Rejection Modes:** Configurable rejection mode behavior per exception type allows administrators to align exception handling with organizational policies and audit requirements.

## Changes and Enhancements

* Invoice line statuses were renamed for clarity (e.g., "PO matching error" to "Mapping error").
* Document Intelligence integration enables manual invoice creation when AI extraction is unavailable.
* Enhanced invoice exceptions now validate quantities and funds accurately at line and header levels, especially when multiple invoices relate to a single purchase order.
* Recommended invoice owner AI agent suggests business owners to facilitate auto-confirmation and reduce processing cycles.
* Dark theme support introduced with the Coral theme to improve accessibility and reduce eye strain.
* Localization supports multiple languages; however, DocIntel requires training to extract invoice data in languages beyond English.

## Activation and Upgrade Considerations

* Accounts Payable Operations is available for installation via the ServiceNow Store across all releases.
* Before upgrading from Yokohama, customers must configure the reference field in the Tax Code \[snfintaxcode\] table to ensure proper exception handling during tax validation.
* Explicit role assignments are required to grant users access to generative AI features introduced in Australia.
* No updates or removals were noted for some releases, ensuring stability and continuity in certain areas.
* No additional browser or accessibility requirements were introduced beyond noted theme improvements.

## Practical Benefits for ServiceNow Customers

* Improved tax compliance and validation reduce manual errors and audit risks.
* Generative AI capabilities streamline invoice processing, minimize manual data entry, and accelerate case resolution.
* Enhanced supplier collaboration and self-service reduce administrative overhead and improve supplier experience.
* Configurable exception handling and rejection modes provide flexibility to align with organizational policies.
* Automation of routine tasks via agentic workflows and AI agents reduces workload for AP specialists and accelerates invoice processing cycles.  
Consolidated page of all release notes for Accounts Payable Operations from Yokohama to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Accounts Payable Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Accounts Payable Operations to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-accountspayableoperations-summary__entry__2}

| Release | Release notes |
|-|-|
| Yokohama | Upgrade information :   If you're upgrading from a previous release, you must configure the reference field in the Tax Code \[sn_fin_tax_code\] table. The exception engine validates the invoice using the tax code and raises exceptions if necessary. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## New features

Between your current release family and Australia, new features were introduced for Accounts Payable Operations.  
{#dfrn3-accountspayableoperations-summary__entry__10}

| Release | Release notes |
|-|-|
| Yokohama | [Tax Engine Integration](https://www.servicenow.com/docs/access?context=tax-engine-integration&family=yokohama&ft:locale=en-US) :   The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, maintains compliance with regional and global tax regulations. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual revalidation and rolling up of system tax. [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&family=yokohama&ft:locale=en-US) :   Activate the purchase order line-mapping skill in the AI Admin Hub console to enable automatic mapping of invoice lines with purchase order lines using Now Assist.Activate the invoice data extraction skill in the AI Admin Hub console to leverage GPT-4o capabilities in extracting invoice information using Document Intelligence and reducing the manual effort.Generate invoice case summarization in multiple languages with the multi-language support in the Now Assist console.With the Now Assist panel, you can get assistance from generative AI to solve invoice case-related issues faster.As a fulfiller, you can learn about the details of a purchase order and its associated cases from record summarization generated by Now Assist.Take advantage of the translation capabilities available in the Now Assist for user-generated content.A new requester role is added to access Now Assist Accounts Payable Operations features powered by generative AI. Customers need to explicitly grant these roles to users for access to GenAI features and capabilities. [Using Supplier Collaboration Portal in APO](https://www.servicenow.com/docs/access?context=using-supplier-collaboration-portal&family=yokohama&ft:locale=en-US) :   In the supplier collaboration portal home page, the supplier contact can choose to view invoice and inquiry cases associated with their account.Supplier contacts can be assigned with multiple suppliers. [Set APO properties](https://www.servicenow.com/docs/access?context=set-apo-properties&family=yokohama&ft:locale=en-US) :   The one-stop property page provides great flexibility and ease of configuration to users with admin roles. AP admin and integrator use the APO properties page to set the parameters that control the invoice line mapping, invoice ingestion API, and exception management. Depending on the invoice line-mapping properties set, AP admin and integrator can choose to review and confirm the invoice line mapping results generated by rule-based engine and Now Assist. [Using Playbook in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=how-to-use-playbook&family=yokohama&ft:locale=en-US) :   Playbook activity card displays updated invoice statuses. AP specialist reviews and acts on the mapping recommendations by Now Assist. [\[Placeholder link text to key using-apo-ai-agents\]](https://www.servicenow.com/docs/access?context=using-apo-ai-agents&family=yokohama&ft:locale=en-US) :   Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents. |
| Zurich | [Tax engine integration](https://www.servicenow.com/docs/access?context=tax-engine-integration&family=zurich&ft:locale=en-US) :   The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, maintains compliance with regional and global tax regulations. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual revalidation and rolling up of system tax. [Convert invoice type](https://www.servicenow.com/docs/access?context=convert-invoice-case&family=zurich&ft:locale=en-US) :   Enable your accounts payable specialist to manually change the invoice type, which results in improved accuracy and compliance. For example, changing a non-purchase order (PO) invoice to a PO invoice type. [Using Playbook in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=how-to-use-playbook&family=zurich&ft:locale=en-US) :   Process your invoices more efficiently, adhere to compliance, and provide financial accuracy across processes by using new exceptions such as the Missing tax code invoice and currency mismatch between invoices and purchase orders. [IT Asset Management purchase order invoice processing](https://www.servicenow.com/docs/access?context=apo-integration-with-itam&family=zurich&ft:locale=en-US) :   Confirm that ITAM receipts are available and the received quantity is updated in the purchase orders through the integration between the IT Asset Management and Accounts Payable Operations applications. [Set APO properties](https://www.servicenow.com/docs/access?context=set-apo-properties&family=zurich&ft:locale=en-US) :   The recommend invoice owner AI agent auto-suggests and fills in the appropriate business owner based on historical patterns. This process sets up auto-confirmation from suppliers, resulting in shorter invoice processing cycles. [Universal Request in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=universal-request-in-apo&family=zurich&ft:locale=en-US) :   Employees and suppliers can raise general case requests and track case activity updates from their respective portals by using the ServiceNowUniversal Request (UR) application. Universal requests eliminate confusion about which department to contact for assistance. [Distribution set in Accounts Payable Operations](https://www.servicenow.com/docs/access?context=distribution-sets-in-apo&family=zurich&ft:locale=en-US) :   Apply predefined distribution sets to split invoice amounts across multiple cost centers or GL accounts without having to do manual entry for each invoice line in PO invoices and non-PO invoices. This process helps distribute costs to multiple cost centers automatically, reducing manual work for Accounts Payable specialists. |
| Australia | [Tax engine integration](https://www.servicenow.com/docs/access?context=tax-engine-integration&family=australia&ft:locale=en-US) :   The tax engine integration framework validates supplier-provided tax against system tax at invoice line level, and supports regional and global tax requirements. This integration triggers automatic tax validation, handles exceptions for tax variance and missing data, enables manual re validation and rolling up of system tax. [Email parser agent for APO](https://www.servicenow.com/docs/access?context=email-parser-agent-for-apo&family=australia&ft:locale=en-US) :   The email parser agent is an AI agent that automatically processes incoming emails (Level 1 support cases and tasks) from suppliers and invoice owners. The email parser agent identifies actionable requests, classifies them, and creates invoice cases. [Invoice rejection modes](https://www.servicenow.com/docs/access?context=invoice-rejection-modes&family=australia&ft:locale=en-US) :   APO supports configurable rejection modes for invoice exception handling. Administrators can configure rejection mode behavior per exception type to align with organizational policies and audit requirements. |
[ ]

## Changes

Between your current release family and Australia, some changes were made to existing Accounts Payable Operations features.  
{#dfrn3-accountspayableoperations-summary__entry__18}

| Release | Release notes |
|-|-|
| Yokohama | [Work with invoices](https://www.servicenow.com/docs/access?context=work-with-invoices&family=yokohama&ft:locale=en-US) : * Invoice line statuses are updated as: * PO matching error to Mapping error * PO matching completed to Mapping complete * Matching error to Mapping error * Review mapping [Invoice ingestion process when Document Intelligence is unavailable](https://www.servicenow.com/docs/access?context=invoice-ingest-docintel-unavailable&family=yokohama&ft:locale=en-US) :   Accounts Payable Operations integration with Document Intelligence enables AP admin to create invoice manually when DocIntel is down. The capture invoice details activity card displays the Create invoice option. |
| Zurich | [Invoice exceptions](https://www.servicenow.com/docs/access?context=work-with-invoice-exceptions&family=zurich&ft:locale=en-US) :   The Insufficient goods receipt exception has been enhanced to validate line-level quantities accurately when multiple invoices are submitted against a single purchase order even if a sufficient goods receipt exist.The Insufficient Funds (Line Amount) functionality has been enhanced to perform validation of available funds at the invoice line level, matching each invoice line against its respective purchase order line when multiple invoices are generated for the same purchase order line.The Insufficient Funds (Header Amount) logic has been enhanced to validate available funds at the invoice header level against the corresponding purchase order when multiple invoices are created for the same purchase order. |
| Australia | No updates for this release. |
[ ]

## Removed

Between your current release family and Australia, some Accounts Payable Operations features or functionality were removed.  
{#dfrn3-accountspayableoperations-summary__entry__26}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Australia, some Accounts Payable Operations features or functionality were deprecated.  
{#dfrn3-accountspayableoperations-summary__entry__34}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | * Roll up logic applies only to system tax, not to supplier-declared tax. Supplier tax roll up is removed. This replaces the previous approach, which lacked independent validation of supplier-provided tax amounts. |
[ ]

## Activation information

Review information on how to activate Accounts Payable Operations.  
{#dfrn3-accountspayableoperations-summary__entry__42}

| Release | Release notes |
|-|-|
| Yokohama | Activation information :   Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Zurich | Activation information :   Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | Activation information :   Install Accounts Payable Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Accounts Payable Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__50}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__58}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Accounts Payable Operations, such as specific requirements or compliance levels.  
{#dfrn3-accountspayableoperations-summary__entry__66}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | Accessibility information : Dark theme :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. |
| Australia | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__74}

| Release | Release notes |
|-|-|
| Yokohama | Localization information :   Accounts Payable Operations supports multiple languages. The current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. |
| Zurich | Localization information :   Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. |
| Australia | Localization information :   Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. To process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model. |
[ ]

## Highlight information

If there are specific highlight considerations for Accounts Payable Operations we have noted them here.  
{#dfrn3-accountspayableoperations-summary__entry__82}

| Release | Release notes |
|-|-|
| Yokohama | * Leverage Accounts payable document classification skill to classify email attachments into invoice, credit memo, or supporting documents based on the AI recommended confidence score resulting in error free invoice data extraction. * Validate supplier provided tax against a system-calculated tax by integrating an enterprise-grade tax engine resulting in straight-through processing of invoice while improving accuracy, compliance, and operational efficiency * Introduced Agentic workflow in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers thereby significantly reducing the involvement of human agents. * The ServiceNow® Now Assist offers generative AI purchase order line-mapping to improve accuracy and reduce manual work. * Experience the new generative AI skill for invoice data extraction, designed to enhance accuracy and reduce manual effort. * Leverage AI-powered GPT-4o-driven invoice data extraction with Document Intelligence for improved accuracy and reduced manual effort. * Get instant, real-time assistance from generative AI to summarize invoice case details through the Now Assist panel. * Use the Accounts Payable Operations properties page to control the configuration of APO properties. |
| Zurich | * Leverage Accounts payable document classification skill to classify email attachments into invoice, credit memo, or supporting documents based on the AI recommended confidence score resulting in error free invoice data extraction. * Validate supplier provided tax against a system-calculated tax by integrating an enterprise-grade tax engine resulting in straight-through processing of invoice while improving accuracy, compliance, and operational efficiency. * Process your invoice more effectively and accurately with the new missing tax code invoice exception and currency mismatch. * Handle various AP related inquiries and tasks through a single entry point by using the Universal Request (UR) as a multi-purpose request form. * Leverage AI-powered agentic workflow to recommend the appropriate business owner for non-PO invoices based on historical patterns. * Automate cost allocations in the invoice lines using distribution sets. See [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information. |
| Australia | Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) :   The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. * Invoice tax lines now capture the jurisdiction, jurisdiction type, and tax authority applied during tax calculation. * Suppliers can submit, track, and confirm resolutions without portal navigation. * Configure rejection modes to customize workflows so that AI workers focus on resolution quality rather than administrative tasks. * Use automated email parsing and LLM-assisted responses to handle cases with less manual effort. See [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&family=australia&ft:locale=en-US) for more information. |
[ ]