--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Adoption Services release notes for upgrades from Yokohama to Australia # Combined Adoption Services release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Adoption Services Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document assists ServiceNow customers upgrading Adoption Services from the Yokohama release family through to Australia. It compiles all relevant feature updates, changes, and important upgrade considerations spanning Yokohama, Zurich, and Australia releases. The notes guide customers in preparing for the upgrade by highlighting new capabilities, changes, deprecations, and activation details specific to Adoption Services within the ServiceNow AI Platform. Show full answer Show less ## Key Features * **Guided Setup Enhancements (Yokohama and Zurich):** * Create additional tasks and add steps dynamically during Playbook Experience. * Assign and transfer tasks to relevant users with admin roles. * Run Guided Setup multiple times using the multi-run feature. * Improved navigation and mandatory step configurations. * **Help Center Improvements (Yokohama and Zurich):** * Guided Tours prominently listed and accessible with role-based access. * Attachable, detachable, drag-resizable Help Center panel supporting keyboard accessibility. * Ability to import non-English Embedded Help content without overwriting existing languages. * New "What's New" navigation available across experiences. * **Dynamic Guidance (Australia):** * Fully embedded in-product assistance enabling users to access context-relevant information without leaving workflows. * Proactive AI assistant offering voice-based, step-by-step guidance dynamically across platforms. * Automatic assignment of the `genaiadmin` role when the `sndynguidanceuser` role is assigned. * **Theme and User Experience Updates (Zurich):** * Introduction of the Coral theme as the default for new portals and mobile experiences, with light and dark mode options. * Onboarding modals now visually align with the instance theme (dark, light, or coral) for a consistent experience. * **Accessibility Enhancements (Zurich and Australia):** * Enhanced Guided Tours with descriptive page titles and keyboard assistance for screen readers and UI controls. ## Changes * Guided Setup now supports task reassignment, mandatory steps, and multiple executions to accommodate complex adoption workflows. * Help Center panel enhancements improve usability and accessibility across all user experiences. * Guided Tours adopt theme-based color schemes and are more discoverable within the Help Center. * The `genaiadmin` role is automatically granted with the assignment of the `sndynguidanceuser` role to simplify role management. ## Deprecations * Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and not activated on new instances but will continue to be supported for existing customers. ## Activation and Requirements * Adoption Services is active by default as part of the ServiceNow AI Platform plugins in all releases from Yokohama through Australia; no manual activation is required. * No additional browser or localization requirements were introduced in these releases. ## Practical Implications for ServiceNow Customers * Customers upgrading to Australia can leverage Dynamic Guidance for seamless, in-product assistance enhancing user adoption and productivity. * Improved Guided Setup and Help Center features facilitate smoother onboarding and task management across roles and departments. * Awareness of the upcoming Guided Setup deprecation allows customers to plan adoption strategies accordingly. * Accessibility improvements ensure compliance and better user experience for all users. * Theme updates such as Coral provide a refreshed, brand-neutral interface to improve engagement in portals and mobile experiences. Review pre- and post-upgrade tasks and use this consolidated information to ensure a smooth transition and to maximize the benefits of the updated Adoption Services capabilities. Consolidated page of all release notes for Adoption Services from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Adoption Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-adoptionservices-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Adoption Services. {#dfrn3-adoptionservices-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.Add new steps to guided setups in progress during Playbook Experience. | | Zurich | [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US) : Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces. | | Australia | [Using Dynamic Guidance](https://www.servicenow.com/docs/access?context=using-dynamic-guidance&family=australia&ft:locale=en-US) : Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Adoption Services features. {#dfrn3-adoptionservices-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Choose from the playbook player and Next Experience and explore improved navigation across Guided Setup activities. [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.Set Guided Setup steps as mandatory by disabling the skip action.You can now run the Guided Setup player or builder multiple times.Select the multi-run feature while you're configuring and executing the tasks multiple times. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : The Help Center panel is now attachable and detachable from the header. You can also drag and resize it after you detach it. This feature is available with a keyboard, for accessibility support. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Guided Tours is now accessible in dark and light themes. This capability now inherits any theme-based color and scheme that you select. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.This feature isn't supported for non-Polaris users. [Embedded Help](https://www.servicenow.com/docs/access?context=embedded-help&family=yokohama&ft:locale=en-US) : Import non-English content without overriding the last uploaded language content. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform. | | Zurich | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. Easy discoverability of [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US). [Onboarding modals](https://www.servicenow.com/docs/access?context=next-experience-onboarding&family=zurich&ft:locale=en-US) : The images in the Onboarding modals now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience. | | Australia | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=australia&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. | [ ] ## Removed Between your current release family and Australia, some Adoption Services features or functionality were removed. {#dfrn3-adoptionservices-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Adoption Services features or functionality were deprecated. {#dfrn3-adoptionservices-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Adoption Services. {#dfrn3-adoptionservices-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don't need to activate this feature. Important: Adoption Services is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Adoption Services is active by default with the plugins. Do not activate this feature explicitly. | | Australia | Activation information : Adoption Services is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels. {#dfrn3-adoptionservices-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes | | Australia | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes | [ ] ## Localization information If there are specific localization considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Execute Guided Setup in every domain, with guided setup player roles. * Experience the Guided Tours in dark and light themes. * Execute Guided Tours from any scoped application route. * Explore the What's New feature that's available in Help Center for all experiences. * Use the new Help Center UI features that provide a more enhanced experience. * Explore the enhanced Guided Setup that support running it multiple times. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. * Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. * Discover and select Guided Tours from the list that is available in Help Center. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information. | | Australia | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=australia&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) for more information. | [ ]