--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Advanced Work Assignment release notes for upgrades from Yokohama to Australia # Combined Advanced Work Assignment release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Advanced Work Assignment Release Notes for Upgrades from Yokohama to Australia This consolidated release notes page provides essential information for ServiceNow customers upgrading the Advanced Work Assignment (AWA) feature from the Yokohama release family to the Australia release family. It outlines new features, changes, activation details, and important considerations to help prepare for the upgrade process efficiently. Show full answer Show less ## New Features * **Service Channels Enhancements (Yokohama Release):** AWA now supports running assignments on different nodes or cadences tailored to specific service channels. This improves overall performance and resilience of the AWA application. * **Agent Wrap-Up Capability:** Agents can be enabled to provide wrap-up codes or notes for interactions or segments they participated in. This enhances interaction tracking and post-call documentation. No new features were introduced in the Zurich or Australia releases related to AWA. ## Changes, Removals, and Deprecations There were no changes, removals, or deprecations to existing Advanced Work Assignment features between Yokohama and Australia releases. ## Activation Information To activate Advanced Work Assignment, ensure the Glide Advanced Work Assignment plugin (**com.glide.awa** ) is enabled on your instance. For leveraging External Routing functionality, activate the External Routing Support plugin (**com.glide.awa-external**). This activation process has remained consistent with no changes across the Yokohama, Zurich, and Australia releases. ## Additional Requirements and Browser Support * There are no new additional requirements introduced between Yokohama and Australia releases. * Advanced Work Assignment does not support mobile devices, Internet Explorer, or the legacy Microsoft Edge browser. Use Microsoft Edge Chromium or other supported browsers as listed in ServiceNow's Browser support documentation for optimal performance. ## Accessibility and Localization No updates or new considerations related to accessibility or localization were noted across the releases. ## Key Takeaways * Upgrading to Australia maintains the existing AWA capabilities with no feature removals or deprecations. * Performance and agent interaction handling improvements were introduced earlier in Yokohama and continue to be supported. * Activation procedures and plugin requirements remain unchanged, providing a smooth upgrade path. * Ensure supported browsers are used to access AWA, as some browsers and mobile devices are not supported. Consolidated page of all release notes for Advanced Work Assignment from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Work Assignment to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-advancedworkassignment-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Advanced Work Assignment. {#dfrn3-advancedworkassignment-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Service channels](https://www.servicenow.com/docs/access?context=awa-service-channels&family=yokohama&ft:locale=en-US) : Run AWA assignments on different nodes or cadences for different service channels to improve performance and resilience. [Use](https://www.servicenow.com/docs/access?context=using-awa&family=yokohama&ft:locale=en-US) : Enable agents with the ability to provide wrap-up codes or notes for interactions or segments that the agent was involved in. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Advanced Work Assignment features. {#dfrn3-advancedworkassignment-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Advanced Work Assignment features or functionality were removed. {#dfrn3-advancedworkassignment-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Advanced Work Assignment features or functionality were deprecated. {#dfrn3-advancedworkassignment-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Advanced Work Assignment. {#dfrn3-advancedworkassignment-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Advanced Work Assignment is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=yokohama&ft:locale=en-US). To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | Browser requirements : Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Advanced Work Assignment, such as specific requirements or compliance levels. {#dfrn3-advancedworkassignment-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Advanced Work Assignment we have noted them here. {#dfrn3-advancedworkassignment-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Run assignments on different nodes or cadences for different service channels to improve the AWA application's performance and resilience. * Provide wrap-up codes or notes for interactions or segments that the agent is involved in at the end of a call. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]