--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Advanced Work Assignment (AWA) release notes for upgrades from Yokohama to Australia # Combined Advanced Work Assignment (AWA) release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Advanced Work Assignment (AWA) Release Notes for Upgrades from Yokohama to Australia This consolidated guide provides ServiceNow customers with essential release notes for Advanced Work Assignment (AWA) upgrades spanning from the Yokohama release through to Australia. It highlights new features, changes, activation instructions, and browser requirements to support your upgrade planning and execution. Show full answer Show less ## New Features * **Zurich Release:** * Use AWA without needing an existing interaction or work item. * Enable AWA with inbox cards in Workspace without an existing interaction or work item. * Introduction of a new interaction record field to indicate if an interaction involves a third-party provider. * **Australia Release:** * Configure routing for non-task and non-interaction tables such as leads, opportunities, orders, and quotes within AWA. * Implement telephone-style transfer workflows to support warm transfers, allowing agents to consult privately before merging calls with customers. ## Changes and Removals No changes, removals, or deprecations were introduced between Yokohama and Australia releases for AWA features or functionality. ## Activation Information * AWA is part of the ServiceNow AI Platform and requires activation of the Glide Advanced Work Assignment plugin (`com.glide.awa`). * To enable External Routing functionality, the External Routing Support plugin (`com.glide.awa-external`) must also be activated. * AWA is available for installation through the ServiceNow Store. ## Browser Requirements * AWA does not support mobile devices or the legacy Microsoft Edge browser. * Supported browsers include Microsoft Edge based on Chromium and other browsers listed in ServiceNow's browser support documentation. ## Additional Notes * No updates were noted regarding pre- or post-upgrade tasks, accessibility, localization, or highlight information across these releases. By understanding these updates, ServiceNow customers can effectively plan their upgrade to Australia, leverage new routing and transfer capabilities, and ensure compatibility with supported browsers for optimal AWA performance. Consolidated page of all release notes for Advanced Work Assignment (AWA) from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment (AWA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Work Assignment (AWA) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-advancedworkassignmentawa-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Advanced Work Assignment (AWA). {#dfrn3-advancedworkassignmentawa-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Use AWA without existing interaction or work item](https://www.servicenow.com/docs/access?context=using-awa&family=zurich&ft:locale=en-US) : Use AWA with an inbox card in Workspace without an existing interaction or work item. [New interaction record field](https://www.servicenow.com/docs/access?context=reference-awa&family=zurich&ft:locale=en-US) : A new interaction record field was added to indicate whether this interaction is related to a third-party provider. | | Australia | [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) : Configure routing for non-task and non-interaction tables such as leads, opportunities, orders, and quotes in AWA. [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) : Use telephone-style transfer workflows in AWA to enable warm transfers where agents consult privately before merging calls with the customer. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Advanced Work Assignment (AWA) features. {#dfrn3-advancedworkassignmentawa-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Advanced Work Assignment (AWA) features or functionality were removed. {#dfrn3-advancedworkassignmentawa-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Advanced Work Assignment (AWA) features or functionality were deprecated. {#dfrn3-advancedworkassignmentawa-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Advanced Work Assignment (AWA). {#dfrn3-advancedworkassignmentawa-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=zurich&ft:locale=en-US). To use the External routing functionality on your instance, you must activate the External Routing Support plugin (com.glide.awa-external). Important: AWA is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=australia&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Browser requirements : Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in Browser support. | | Australia | Browser requirements : Advanced Work Assignment doesn't support mobile devices or Microsoft Edge browsers. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Advanced Work Assignment (AWA), such as specific requirements or compliance levels. {#dfrn3-advancedworkassignmentawa-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Use AWA with an inbox card in Workspace without an existing interaction or work item. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Use AWA with non-task and non-interaction tables such as leads, opportunities, orders, and quotes. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]