--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Audit Management release notes for upgrades from Yokohama to Australia # Combined Audit Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Audit Management release notes for upgrades from Yokohama to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Audit Management from Yokohama through Zurich to Australia releases. It provides a comprehensive summary of new features, changes, activation details, and important upgrade considerations. The document highlights enhancements introduced in each release and notes where no updates were made, ensuring customers have clear guidance for their upgrade process. Show full answer Show less ## New Features * **Yokohama Release:** * **Entity Based Access:** Enables configuration of entities, entity classes, and types to control user access to key tables such as Engagement, Test Plan, Control, Observation, Risk, and Issue. * **Matrix Report in Audit Workspace:** Provides structured data presentation to analyze relationships between variables, supporting risk and internal control assessments through the Risk and Controls Matrix. * **Zurich Release:** * **Audit Period Dates:** Allows setting specific audit start and end dates on Engagement records to focus audits within defined timeframes, isolating indicator results accordingly. * **Unified Content Management:** Simplifies installation of pre-configured content packs like the Digital Operational Resilience Act (DORA) via a new Content Accelerator icon in the Audit Workspace. * **Evidence Request Enhancements:** Streamlines evidence response creation into a single step and adds source and context data, supported by new feature roles for managing evidence capabilities. * **Integration with IT Asset Management (ITAM):** Provides a lightweight Audit Management workspace tailored for ITAM customers, including engagement tracking and evidence management when Advanced Core is installed. * **Australia Release:** * **Audit Entry Fields on GRC Objects:** Introduces classification of key GRC objects as third-line audit records with role-based visibility restricted to users with the *snauditws.thirdlinemanager* role, enhancing audit data governance and segregation. ## Changes * **Yokohama:** Reflow support in the Audit Management configurable workspace enables zooming up to 400% without losing content or functionality, improving accessibility. * **Zurich:** Adoption of the Coral theme as the default user interface, providing a modern and brand-neutral experience with options for light and dark modes. * **Australia:** No changes reported in this release. ## Activation and Installation Audit Management is available exclusively through the ServiceNow Store. Customers must request installation via the ServiceNow Store website. This activation approach applies consistently from Yokohama through Australia releases. ## Accessibility Improvements Significant accessibility enhancements were introduced, including WCAG 2.1 Level AA conformance for the configurable workspace and support for reflow. Reflow ensures content remains accessible and readable when zoomed up to 400%, adapting page layouts to support users with low vision or other accessibility needs. ## Practical Benefits for ServiceNow Customers * Enhanced security and data governance through entity-based access and audit entry classification improve control over audit data visibility and management. * Improved audit focus with audit period date settings helps align audits with precise timeframes without affecting overall engagement timelines. * Streamlined evidence management reduces effort and accelerates audit workflows. * Access to pre-configured compliance content packs facilitates easier adherence to regulatory requirements such as DORA. * Integration with ITAM and a lightweight workspace option support diverse audit management needs efficiently. * Modernized user experience with Coral theme and accessibility enhancements supports broader user adoption and usability. ## Next Steps for Customers * Review and complete pre- and post-upgrade tasks to ensure a smooth transition to the Australia release. * Assign the *snauditws.thirdlinemanager* role manually to users requiring access to third-line audit records after upgrade. * Leverage new features such as entity-based access, matrix reporting, and evidence request enhancements to optimize audit processes. * Access Audit Management via the ServiceNow Store and ensure your environment meets any prerequisite requirements. Consolidated page of all release notes for Audit Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Audit Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Audit Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-auditmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Audit Management. {#dfrn3-auditmanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Entity Based Access for Audit Management](https://www.servicenow.com/docs/access?context=c_Engagements&family=yokohama&ft:locale=en-US) : Entity-based access enables you to create configurations for entities, entity classes, and entity types. When a user is qualified based on these configurations and has the minimum required roles, they can access to the following tables: * Engagement * Test Plan * Control Test * Observation * Control to Engagement * Test Plan to Engagement * Risk to Engagement * Issue to Engagement * Entity to Engagement [Matrix report in the Audit Workspace](https://www.servicenow.com/docs/access?context=matrix-report-audit-ws&family=yokohama&ft:locale=en-US) : Analyze relationships between different variables by using a Matrix report that presents data in a structured format. Assess and document risks and the internal controls designed to mitigate those risks through the Risk and Controls Matrix. | | Zurich | [Audit period start and end dates](https://www.servicenow.com/docs/access?context=t_CreateEngagement&family=zurich&ft:locale=en-US) : Set audit period start and end dates directly on Engagement records to focus audits on specific time-frames. The system displays only indicator results that fall within your defined audit period, keeping the audit time-frame separate from the overall engagement time-frame. This helps you audit past or future periods without affecting the broader engagement timeline. [Unified content management](https://www.servicenow.com/docs/access?context=unified-content-management_0&family=zurich&ft:locale=en-US) : Simplify the installation of pre-configured content packs with the new Unified content management icon in the Audit Workspace. Content Accelerator includes the Digital Operational Resilience Act (DORA) content pack, offering citations and authority documents for DORA compliance. Audit shared manager and Audit WS supervisor roles can access Content Accelerator. [Enhancement to evidence request](https://www.servicenow.com/docs/access?context=evidence-request&family=zurich&ft:locale=en-US) : Create evidence response directly in one step. This bypasses the step involved in creation of evidence request and collection details. Evidence response is enhanced with additional data of source and context. To leverage evidence capabilities, feature roles have been introduced: * sn_grc_advanced.evidence_reader * sn_grc_advanced.evidence_requester * sn_grc_advanced.evidence_responder * sn_grc_advanced.evidence_admin [Integration with ITAM](https://www.servicenow.com/docs/access?context=solutions-gallery&family=zurich&ft:locale=en-US) : Leverage Audit Management support as an ITAM customer through dedicated feature roles. A lightweight version of the Audit Management workspace is available, which includes the following features: * On the Audit Management home page, you can track Timeline, Engagements, Tracking, Create evidence request, and . * The lightweight Audit Management also includes the key capabilities, such as Engagement, Entity Scoping, Activities, and Evidence when Advanced Core is installed. | | Australia | [Audit entry fields on GRC objects](https://www.servicenow.com/docs/access?context=audit-entry-overview&family=australia&ft:locale=en-US) : Classify the following GRC objects as third-line audit records using the new audit entry option: * Entity * Engagement * Control objective * Control * Risk statement * Risk Control visibility with role-based access so that only users with the sn_audit_ws.third_line_manager role can view audit entry (third-line) records. The Audit entry option is selected by default when the third-line manager creates a record and is set to read-only after the record is saved. Note: An administrator must manually assign the sn_audit_ws.third_line_manager role to a user to use this feature. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Audit Management features. {#dfrn3-auditmanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) : The Audit Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Audit Management features or functionality were removed. {#dfrn3-auditmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Audit Management features or functionality were deprecated. {#dfrn3-auditmanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Audit Management. {#dfrn3-auditmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Audit Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Audit Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Important: Audit Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Audit Management, such as specific requirements or compliance levels. {#dfrn3-auditmanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US). | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Audit Management we have noted them here. {#dfrn3-auditmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Analyze relationships between different variables, such as assessing risks and controls, by using the Matrix report in Audit Workspace. * Manage your documents and work papers in Audit Management as cloud files. * Upload documents from your local computer as cloud files and link them to any record in your ServiceNow instance. * Share a single cloud file with multiple records by linking it to any GRC record. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Set audit time frames within engagements using new audit date fields. Filter indicator results by specific periods, independent of the overall engagement time frame. * Access pre-configured content packs through the new Content Accelerator icon in the Audit Workspace. This includes the Digital Operational Resilience Act (DORA) pack with citations and authority documents. * Create evidence responses quickly with a simplified process. * Access engagements, add existing entities to an engagement, and create activities in the Lite Audit workspace, which is a simplified version of the Audit Management workspace. If the advance core store app is installed, evidences can also be associated with the engagement. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=zurich&ft:locale=en-US) for more information. | | Australia | * Improve audit data governance by introducing an audit entry framework that separates audit-specific (third-line) records from operational (second-line) records with controlled visibility. See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&family=australia&ft:locale=en-US) for more information. | [ ]