--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Benchmarks release notes for upgrades from Yokohama to Australia # Combined Benchmarks release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Benchmarks Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document is designed to assist ServiceNow customers in preparing for upgrades of Benchmarks from Yokohama through to Australia releases. It compiles all relevant updates, feature introductions, changes, removals, and activation information across these release families to provide a clear upgrade path and understanding of what to expect. Show full answer Show less ## Key Features * **New KPIs introduced in Yokohama:** * **Call Deflection - Percentage:** Tracks Incidents created via Proactive Engagement and Digital End-User Experience self-service channels. * **Self-Solved Percentage:** Measures how often issues are resolved through Digital End-User Experience self-service options such as Desktop Assistant, Now Assist panel, and Employee portal. * **Knowledge Articles Created Using Now Assist:** Indicates the volume of knowledge base articles generated with Now Assist, providing insight into content creation productivity. * **HR Service Management (HRSM) Benchmarking:** Enables performance comparison against peers using HRSM indicators. * **Activation:** Benchmarks is an AI Platform feature active by default starting with Yokohama. The Benchmarks dashboard is automatically installed and available via the ServiceNow Store. ## Changes, Removals, and Deprecations No changes, feature removals, or deprecations were introduced between Yokohama and Australia releases for Benchmarks, ensuring stability and continuity of existing functionality during your upgrade process. ## Additional Considerations * **Pre- and Post-Upgrade Tasks:** Customers are advised to review and complete necessary tasks to ensure a smooth upgrade, although no specific tasks were detailed in this document. * **Browser, Accessibility, and Localization:** No updates or new requirements were noted for these areas across the Yokohama to Australia releases. * **Highlight Information:** The new KPIs related to Now Assist and HRSM introduced in Yokohama offer enhanced insights into productivity and performance benchmarking. ## What Customers Can Expect Upgrading Benchmarks from Yokohama to Australia provides access to enhanced KPIs that better measure self-service resolution effectiveness and knowledge article creation through Now Assist. Customers can leverage these insights to benchmark their HRSM performance against peers and gain a clearer understanding of their service management productivity. The upgrade maintains feature stability with no removals or deprecations and includes automatic activation and dashboard availability, simplifying deployment and use. Consolidated page of all release notes for Benchmarks from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Benchmarks release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Benchmarks to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-benchmarks-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Benchmarks. {#dfrn3-benchmarks-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | * New KPIs are added to the Call deflection - percentage. These new KPIs help you understand the number of Incidents that are created using Proactive Engagement and Digital End-User Experience self service. * New KPI is added to the self-solved percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The new KPI Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period of time. * Leverage benchmarking for HRSM indicators to evaluate your performance in comparison to your peers. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Benchmarks features. {#dfrn3-benchmarks-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Benchmarks features or functionality were removed. {#dfrn3-benchmarks-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Benchmarks features or functionality were deprecated. {#dfrn3-benchmarks-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Benchmarks. {#dfrn3-benchmarks-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Yokohama and is available from the ServiceNow Store. Important: Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Benchmarks, such as specific requirements or compliance levels. {#dfrn3-benchmarks-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Benchmarks we have noted them here. {#dfrn3-benchmarks-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | 1. Experience the new Key Performance Indicator (KPI) for Now Assist under Productivity moments per user of ITSM Benchmarks to understand the benefits of Now Assist features like Knowledge Article generation. 2. Benchmark the all new HRSM indicator to help evaluate the performance in comparison to your peers. See [\[Placeholder link text to key bundle-itsm.r_Benchmarks\]](https://www.servicenow.com/docs/access?context=r_Benchmarks&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]