--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Yokohama to Australia # Combined Common Governance, Risk, and Compliance feature release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Common Governance, Risk, and Compliance Feature Release Notes for Upgrades from Yokohama to Australia This consolidated guide assists ServiceNow customers in preparing for upgrades of the Common Governance, Risk, and Compliance (GRC) features from the Yokohama release through to the Australia release. It highlights new features, changes, and important upgrade considerations to ensure a smooth transition and optimal use of the platform's evolving capabilities. Show full answer Show less ## Key Features * **GRC Notification Redirection:** From version 22.0.1, notification links within GRC applications automatically redirect users to the correct workspace view based on their persona and access permissions. Users without workspace access are routed to the classic view, enhancing navigation efficiency. * **Improved Task Monitoring:** The Tasks page performance was enhanced to load faster by initially displaying a high-level summary of task counts followed by detailed lists loaded gradually. Task data refreshes regularly to provide up-to-date information, supporting better scalability for users managing large volumes of tasks. * **ServiceNow Otto Rebranding:** The conversational AI platform formerly known as Now Assist is now branded as ServiceNow Otto. This platform integrates AI capabilities across workflows, supporting multimodal interactions and autonomous orchestration for cross-system processes within Integrated Risk Management (IRM). * **Large Language Model (LLM) Updates:** The default AI model provider for new or inactive AI assets has shifted from the Now LLM Service to a third-party LLM, though the Now LLM Service remains available for manual selection. Additionally, the Issue Summarization skill now defaults to Azure OpenAI gpt-5.4-mini, with alternative models like Google Gemini 3.5 Flash and OpenAI GPT 5.1 available. * **Task Page Enhancements:** With version 22.3.6, notification links employ dynamic routing to direct users to appropriate workspace pages where configured. The Task page also includes a timestamp for the last data refresh and displays notifications during background refreshes. ## Important Upgrade Considerations * **Activation:** To activate Integrated Risk Management, customers must request installation through the ServiceNow Store, where all related apps and release histories are available. * **No Deprecated or Removed Features:** No Common GRC features were removed or deprecated during the upgrade from Yokohama through Australia. * **Browser, Accessibility, and Localization:** No changes or new requirements were introduced for browsers, accessibility compliance, or localization in this upgrade path. ## Benefits for ServiceNow Customers * Streamlined navigation through intelligent notification redirection tailored to user roles and permissions. * Enhanced task management experience with faster load times and real-time updates supporting high task volumes. * Access to advanced AI-driven capabilities under the new ServiceNow Otto branding, improving automation and workflow orchestration. * Flexibility to select preferred AI models for issue summarization aligning with organizational needs. * Clear guidance on activation and upgrade steps to ensure readiness and minimize disruption. Consolidated page of all release notes for Common Governance, Risk, and Compliance feature from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Common Governance, Risk, and Compliance feature release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Common Governance, Risk, and Compliance feature to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, notification links in GRC applications automatically route you to the appropriate workspace view based on your persona and access permissions. If you don't have workspace access, links default to the classic view. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.0.1, the Tasks page loads faster with performance improvements. Task counts display first as an at-a-glance summary, followed by detailed task lists that load progressively. Task data refreshes at regular intervals to keep information current. These improvements provide better scalability for users with high task volumes across multiple task sources. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Common Governance, Risk, and Compliance feature features. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Default AI model for issue summarization skill](https://www.servicenow.com/docs/access?context=now-assist-irm-supporting-info&family=australia&ft:locale=en-US) : After upgrading to version 22.4.0, the Issue Summarization skill in Now Assist skills for Risk \& Sustainability uses Azure OpenAI gpt-5.4-mini as the default model. This update changes the default model for issue summarizations. You can select alternative models, including the newly supported Google Gemini 3.5 Flash, OpenAI GPT 5.1, and OpenAI GPT 5.4 mini, based on your requirements. [GRC notification redirection](https://www.servicenow.com/docs/access?context=email-notification-redirection&family=australia&ft:locale=en-US) : After upgrading GRC to version 22.3.6, notification links use dynamic routing rules to redirect you to the correct page, for workspaces where dynamic routing is configured. [Monitor my tasks](https://www.servicenow.com/docs/access?context=configure-my-tasks-in-ws&family=australia&ft:locale=en-US) : The Task page now includes a timestamp showing when the task data was last refreshed. Additionally, a notification now displays when the page is refreshing data in the background. | [ ] ## Removed Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were removed. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Common Governance, Risk, and Compliance feature features or functionality were deprecated. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Common Governance, Risk, and Compliance feature. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Activation information : Install Integrated Risk Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Integrated Risk Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Common Governance, Risk, and Compliance feature, such as specific requirements or compliance levels. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Common Governance, Risk, and Compliance feature we have noted them here. {#dfrn3-commongovernanceriskandcompliancefeature-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience in Integrated Risk Management (IRM). All Now Assist references have been updated to ServiceNow Otto. * Automatic redirection from GRC notification links to the appropriate workspace view based on the recipient's persona and access permissions. * The Tasks page now loads faster by showing an instant overview of task counts and progressively loading detailed tasks. See [Common GRC features](https://www.servicenow.com/docs/access?context=common-grc-features&family=australia&ft:locale=en-US) for more information. | [ ]