---
sourceDocument: australia Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - australia Combined Product Files

ft:clusterId :

    - delta3ay

bundleId :

    - delta3ay


---

# Combined Creator Studio release notes for upgrades from Yokohama to Australia

# Combined Creator Studio release notes for upgrades from Yokohama to Australia {#ariaid-title1}

Release version: Australia  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Combined Creator Studio Release Notes for Upgrades from Yokohama to Australia

This consolidated release note guide covers all updates, features, changes, and important information for ServiceNow customers upgrading Creator Studio from the Yokohama release family through Zurich to Australia.
It helps you understand what enhancements and modifications were introduced in each release and outlines pre- and post-upgrade tasks to ensure a smooth transition.
Show full answer Show less  

## New Features

* **Yokohama Updates (Version 27.2.2):**
  * Test published forms easily using the new **Try it** button, which runs associated playbooks and displays results in a generated record.
  * Admins can now change the data storage table for apps built in Creator Studio.
  * Open apps seamlessly in ServiceNow Studio for advanced development with a direct link from Creator Studio.
  * Generate forms automatically from text prompts using the **Build with Now Assist** tab.
  * Enable **auto-population** of form question values based on answers to record choice questions for faster form completion.
  * Playbook activities and decisions can be triggered using answers from catalog variables on forms.
  * Switch development modes easily between no-code (Creator Studio), platform coding (ServiceNow Studio), and pro-code (ServiceNow IDE) via the new experience switcher.
* **Zurich Updates:**
  * Admins can create **customizable email notifications** and templates for consistent branding when users request or update app requests.
  * New **Update submission** playbook activity allows automated updates to submitted record fields.
  * Two new form question types introduced: **Duration** (specify time length) and **Attachment** (upload attachments as questions, usable in dynamic behaviors).
  * New granular admin roles enable developers to perform configuration tasks without full admin rights.
  * Ability to delete unpublished forms fully removes their records from the ServiceNow AI Platform.
* **Australia Updates:**
  * ServiceNow's AI experience is rebranded as **ServiceNow Otto**, reflected across product names including Creator Studio (entitlements remain unchanged).
  * AI-generated content is now marked with updated **AI gradient tokens** for clear identification within Creator Studio.

## Changes

* **Yokohama (27.2.2) Navigation and UI Enhancements:**
  * Navigation moved from the application header to a sidebar panel for better visibility and management of forms, automations, and submissions.
  * Streamlined app creation process with a choice of app types before template selection and form addition.
  * Form preview updated to focus on the current form with experience selection moved to the top and removal of record details from preview.
  * Request App Workspace simplified by removing the Home view and renaming analytics views for easier fulfillment management.
  * Playbooks now require forms to be published before they can be used for automation.
  * Admins can hide the App Engine Studio template when both App Engine Studio and Creator Studio are installed via a new system property.
  * Form catalog and topic assignments are now set in form settings after creation, prompting users to define location before marking forms ready.
  * Search and bookmarking capabilities added to the Creator Studio home page for easier app discovery and access.
* **Zurich Update:**
  * Deleting questions from unpublished forms also deletes the question record from the AI Platform.
* **Australia Update:**
  * Rebranding to ServiceNow Otto and updated AI-generated content identifiers are the key changes.

## Activation and Licensing

Creator Studio is available exclusively through the ServiceNow Store. Customers should request installation from the store and review available apps and cumulative release notes there. Usage requires an App Engine Enterprise license. For Australia and later releases, verify entitlements to confirm access to Creator Studio features.

## Accessibility Improvements

* **Zurich:** Introduced a dark theme option in the Coral theme for web and mobile to improve readability and reduce eye strain.
* **Australia:** Enhanced accessibility with accurate ARIA roles for form elements, proper labels for rich text and form fields, improved keyboard focus management within modal previews, and better screen reader support for form components.

## Practical Benefits for ServiceNow Customers

* Create and test forms more efficiently with the Try it button and Now Assist form generation.
* Manage data and development environments flexibly, switching between no-code and pro-code tools seamlessly.
* Streamline  
Consolidated page of all release notes for Creator Studio from Yokohama to Australia.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Creator Studio release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Creator Studio to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-creatorstudio-summary__entry__2}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## New features

Between your current release family and Australia, new features were introduced for Creator Studio.  
{#dfrn3-creatorstudio-summary__entry__10}

| Release | Release notes |
|-|-|
| Yokohama | [Test forms with the new Try it button](https://www.servicenow.com/docs/access?context=creator-studio-try-it&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2,you can test using published forms through a Try it button. After you submit the form, any associated playbooks run and their results appear in the generated record that opens in a new tab within Creator Studio. [Change the table for an app](https://www.servicenow.com/docs/access?context=creator-studio-admin-app-table&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, admins can change the table where data from apps built in Creator Studio is saved. [Seamlessly open apps in ServiceNow Studio](https://www.servicenow.com/docs/access?context=view-apps-creator-studio-home-page&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, you can open an app in ServiceNow Studio to make additional, more complicated edits by selecting an Open with ServiceNow Studio link from the app's tile on the Creator Studio home page. [Generate a form from text prompts using the Build with Now Assist tab](https://www.servicenow.com/docs/access?context=creator-studio-dynamic-behavior&family=yokohama&ft:locale=en-US) :   Enable users to generate forms automatically from text prompts by using the Build with Now Assist dialog box. [Auto-populate question values on a form](https://www.servicenow.com/docs/access?context=creator-studio-edit-form&family=yokohama&ft:locale=en-US) :   Help users complete forms faster with the new Add auto-fill option, which automatically populates answers based on answers to questions that are record choices. [Use catalog variables in playbook activities and decisions](https://www.servicenow.com/docs/access?context=creator-studio-add-automation&family=yokohama&ft:locale=en-US) :   Playbook activities and decision branches can now be triggered by answers to one or more questions on a form when you configure the conditions. [Select your development experience](https://www.servicenow.com/docs/access?context=crs-choosing-your-experience&family=yokohama&ft:locale=en-US) :   Seamlessly change between development environments using the new experience switcher. Depending on the products and versions that are installed and the role you have, you can switch between the following environments: * Creator Studio to get a no-code experience * ServiceNow Studio to get a platform coding experience * ServiceNow IDE to get a pro-code ServiceNow experience |
| Zurich | [Customizable email notifications](https://www.servicenow.com/docs/access?context=crs-admining-notifications&family=zurich&ft:locale=en-US) :   Promote consistent branding by having admins create custom email notifications and templates, which are sent when users request something from an app or the request was changed or closed. In support, several of the standard email notification activities are now in the public scope, and a new Configure email notifications item is available in Guided Setup. [New playbook activity to update record fields](https://www.servicenow.com/docs/access?context=creator-studio-add-activities-automation&family=zurich&ft:locale=en-US) :   Enable apps to change several fields automatically on the submitted record using the new Update submission playbook activity. In support, a new Configure playbook activities item is available in Guided Setup. [New question types for forms](https://www.servicenow.com/docs/access?context=creator-studio-form-elements-ref&family=zurich&ft:locale=en-US) :   Two new question types are available for forms: Duration and Attachment. * Duration enables users to specify a length of time. * Attachment enables users to upload an attachment as a question. The Attachment field differs from the Add attachment option for the form, because the Attachment question type can be used in dynamic behavior questions. [Granular configuration admin roles](https://www.servicenow.com/docs/access?context=roles-creator-studio&family=zurich&ft:locale=en-US) :   Several new granular admin roles enable developers to complete administrative configuration tasks without requiring the full admin role. [Delete unpublished forms](https://www.servicenow.com/docs/access?context=crs-delete-form&family=zurich&ft:locale=en-US) :   You can now delete unpublished forms from Creator Studio, which completely removes the record for the form from the ServiceNow AI Platform. |
| Australia | No updates for this release. |
[ ]

## Changes

Between your current release family and Australia, some changes were made to existing Creator Studio features.  
{#dfrn3-creatorstudio-summary__entry__18}

| Release | Release notes |
|-|-|
| Yokohama | [Navigation moved from header to sidebar](https://www.servicenow.com/docs/access?context=creator-studio-add-form&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, the navigation has moved from the application header to a navigation panel so you can more easily see what's in your application. The following changes have been made: * The Forms in your app section of the navigation panel enables you to easily access forms. If an app has multiple forms, each of them appears separately in the navigation panel. * Automations appear in the navigation panel under the form they're associated with. The link to Add automation now appears under each form. * The form submissions section has been renamed List configurations and now appears in the Manage your submission configurations section of the navigation panel. * The submitted record configuration is now available in the Record details in the Manage your submission configurations section of the navigation panel. * A search box in the new navigation panel enables you to search all forms and automations in an app. * A bookmark icon () in the navigation panel enables you to bookmark an app for faster access. [Streamlined app creation](https://www.servicenow.com/docs/access?context=create-app-creator-studio&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, the following changes have been made when you create an app: * A new page appears asking you what type of app you want to build, such as a Service Desk app. Note that admins can choose not to display this page. * Choosing a template, adding a form, and previewing it is now a separate process rather than being done during the app creation process. [Form preview change](https://www.servicenow.com/docs/access?context=creator-studio-edit-form&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, the way you preview forms has changed in the following ways: * The option to select between Portal, Now Mobile, and Virtual Agent experiences has moved to the top of the preview. * You can preview only the form you're currently viewing rather than being able to switch between forms in the preview. * The preview no longer shows the record details and workspace configuration. Those items have moved to the new navigation panel. [Request App Workspace more intuitive to use](https://www.servicenow.com/docs/access?context=creator-studio-request-app-workspace&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, the Request App Workspace has been streamlined to help fulfillers find and analyze requests more easily. The following changes have been made: * The Home view has been removed, so the Lists view now appears by default. * The Analytics view has been renamed Dashboard overview, and the analytics Home, Data Visualizations, and KPIs tabs have been removed. * A link to the Request App Workspace now appears in AllApp EngineWorkspaces. [Playbooks use only published forms](https://www.servicenow.com/docs/access?context=creator-studio-add-automation&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, forms must now be published (marked as ready) before you can use them to create an automated playbook. [Hide the App Engine Studio template with a new system property](https://www.servicenow.com/docs/access?context=creator-studio-components-installed&family=yokohama&ft:locale=en-US) :   As of Creator Studio version 27.2.2, Creator Studio users who have both App Engine Studio (AES) and Creator Studio installed will no longer see the AES template when they create an app. Admins can choose to show the AES template using the new com.glide.creator_studio.template_deny_list system property. [Form location removed from form creation](https://www.servicenow.com/docs/access?context=creator-studio-edit-form-settings&family=yokohama&ft:locale=en-US) :   Defining the catalogs and topics for a form is now accomplished by modifying the form settings rather than being done during the form creation process. If you haven't defined a location for a form, you are prompted to do so before you can mark it as ready. [Search for apps on the home page](https://www.servicenow.com/docs/access?context=view-apps-creator-studio-home-page&family=yokohama&ft:locale=en-US) :   Quickly find the app that you're looking for using the new search bar on the Creator Studio home page. [Save and quickly find apps with bookmarks](https://www.servicenow.com/docs/access?context=crs-work-with-bookmarked-apps&family=yokohama&ft:locale=en-US) :   Bookmark apps to find them faster using the new Bookmarks pill on the home page. |
| Zurich | [Deleting questions from unpublished forms removes the record](https://www.servicenow.com/docs/access?context=creator-studio-delete-forms-questions&family=zurich&ft:locale=en-US) :   When you delete a question from an unpublished form, the record for the question is now also removed from the ServiceNow AI Platform. |
| Australia | [ServiceNow Otto rebrand](https://www.servicenow.com/docs/access?context=creator-studio-text-to-form&family=australia&ft:locale=en-US) :   ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Creator Studio. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. [Updated identifiers for AI-generated components](https://www.servicenow.com/docs/access?context=creator-studio-text-to-form&family=australia&ft:locale=en-US) :   AI gradient tokens are applied to specific components on the forms page to indicate when content has been generated or influenced by Now Assist. More easily identify AI-generated content consistently through the consistent and recognizable AI identity within Creator Studio. |
[ ]

## Removed

Between your current release family and Australia, some Creator Studio features or functionality were removed.  
{#dfrn3-creatorstudio-summary__entry__26}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Australia, some Creator Studio features or functionality were deprecated.  
{#dfrn3-creatorstudio-summary__entry__34}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Creator Studio.  
{#dfrn3-creatorstudio-summary__entry__42}

| Release | Release notes |
|-|-|
| Yokohama | Activation information :   Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Zurich | Activation information :   Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Australia | Activation information :   Install Creator Studio by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Creator Studio we have noted them here.  
{#dfrn3-creatorstudio-summary__entry__50}

| Release | Release notes |
|-|-|
| Yokohama | Additional requirements :   You must have the App Engine Enterprise license to use Creator Studio. |
| Zurich | Additional requirements :   You must have the App Engine Enterprise license to use Creator Studio. |
| Australia | Additional requirements :   Check your entitlements to determine whether you have access to Creator Studio. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Creator Studio we have noted them here.  
{#dfrn3-creatorstudio-summary__entry__58}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Creator Studio, such as specific requirements or compliance levels.  
{#dfrn3-creatorstudio-summary__entry__66}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | Accessibility information : Dark theme :   The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. For more information, see [Dark mode in Creator Studio](https://www.servicenow.com/docs/access?context=crs-enabling-dark-mode&family=zurich&ft:locale=en-US). |
| Australia | Accessibility information :   The following updates were made to support accessibility: * Form elements now have accurate interactive ARIA roles, enabling screen readers to identify and announce them accurately. * Rich text area and form elements are now accurately labeled so screen readers can announce them correctly when focused. * Keyboard focus now remains within the expanded template preview modal for the duration of the modal interaction. * The rich text frame Long Description now has the correct label, enabling screen readers to identify and announce it correctly. |
[ ]

## Localization information

If there are specific localization considerations for Creator Studio we have noted them here.  
{#dfrn3-creatorstudio-summary__entry__74}

| Release | Release notes |
|-|-|
| Yokohama | No updates for this release. |
| Zurich | No updates for this release. |
| Australia | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Creator Studio we have noted them here.  
{#dfrn3-creatorstudio-summary__entry__82}

| Release | Release notes |
|-|-|
| Yokohama | * Create forms quickly by using Now Assist. * As of Creator Studio version 27.2.2, revamped navigation means you can more easily see what's in your app. * Populate any question on the form based on the answer given for a record choice question. * Use answers to form questions to trigger an activity in playbooks. * Switch seamlessly between no-code, mid-skill, and pro-code app development experiences for a more unified development platform with the new experience switcher. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=yokohama&ft:locale=en-US) for more information. |
| Zurich | * Create customized email notifications that are sent by the apps that you build. * Add playbooks with a new activity that automatically updates some fields on the app's generated record. * Augment forms with the new Duration and Attachment question types. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=zurich&ft:locale=en-US) for more information. |
| Australia | * Distinguish AI-generated apps and features at a glance using updated icons. * Use improved screen reader support and keyboard navigation when interacting with forms and templates using assistive technologies. See [Creator Studio](https://www.servicenow.com/docs/access?context=creator-studio-landing&family=australia&ft:locale=en-US) for more information. |
[ ]

*[\>]: and then