--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Yokohama to Australia # Combined Dispute Rules Content Pack for Nacha release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Dispute Rules Content Pack for Nacha Release Notes for Upgrades from Yokohama to Australia This consolidated release notes page provides ServiceNow customers with important information to prepare for upgrading the Dispute Rules Content Pack for Nacha from the Yokohama to Australia release family. It summarizes new features, changes, removals, deprecations, and activation details across these releases to facilitate smooth upgrades and informed usage. Show full answer Show less ## Key Features * **Zurich Release Enhancements:** Introduced decision tables for ACH dispute processing which streamline validation of ACH transaction details and questionnaire answers against eligibility rules. * **Supporting Knowledge Base Article:** Included a Knowledge Base article with reason codes and chargeback rules to verify chargeback eligibility. * **Chargeback Eligibility Rules:** Zurich release enabled running chargeback eligibility rules and deriving ACH dispute categories and reason codes aligned with Nacha guidelines, supported by an integrated Knowledge Base for rules and conditions. ## Upgrade and Activation Information * No updates or changes were made in the Yokohama or Australia releases for this content pack. * To activate the Dispute Rules Content Pack for Nacha, customers must request it from the ServiceNow Store. The pack is available there along with version history and cumulative release notes. ## Additional Notes * No removals, deprecations, browser requirements, accessibility information, localization considerations, or highlight updates were noted between Yokohama and Australia releases. * Where no updates exist for a specific release or category, the notes explicitly state "No updates for this release" to clarify maintenance status. ## Practical Implications for ServiceNow Customers Customers upgrading from Yokohama to Australia can expect no changes impacting existing Dispute Rules Content Pack for Nacha functionality beyond what was introduced in the Zurich release. The Zurich enhancements provide streamlined ACH dispute processing and integrated eligibility verification, improving efficiency and accuracy in dispute management aligned with Nacha standards. Activation requires a ServiceNow Store request, so planning for procurement and installation steps is essential. Since no further changes or removals are introduced in Australia, upgrade efforts can focus on leveraging existing Zurich features and ensuring proper activation. Consolidated page of all release notes for Dispute Rules Content Pack for Nacha from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Dispute Rules Content Pack for Nacha release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Dispute Rules Content Pack for Nacha to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-disputerulescontentpackfornacha-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Dispute Rules Content Pack for Nacha. {#dfrn3-disputerulescontentpackfornacha-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Decision tables for ACH dispute processing](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-explore&family=zurich&ft:locale=en-US) : Streamline dispute processing by validating ACH transaction details and questionnaire answers against the eligibility rules in the decision tables included in this application. [Supporting Knowledge Base article](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-use&family=zurich&ft:locale=en-US) : Verify chargeback eligibility with the included Knowledge Base article that contains a table of reason codes and chargeback rules. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Dispute Rules Content Pack for Nacha features. {#dfrn3-disputerulescontentpackfornacha-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Dispute Rules Content Pack for Nacha features or functionality were removed. {#dfrn3-disputerulescontentpackfornacha-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Dispute Rules Content Pack for Nacha features or functionality were deprecated. {#dfrn3-disputerulescontentpackfornacha-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Dispute Rules Content Pack for Nacha. {#dfrn3-disputerulescontentpackfornacha-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Dispute Rules Content Pack for Nacha by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Dispute Rules Content Pack for Nacha is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Dispute Rules Content Pack for Nacha, such as specific requirements or compliance levels. {#dfrn3-disputerulescontentpackfornacha-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Dispute Rules Content Pack for Nacha we have noted them here. {#dfrn3-disputerulescontentpackfornacha-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Run chargeback eligibility rules and derive ACH dispute categories and reason codes based on Nacha guidelines. * Determine chargeback eligibility using an integrated KB article that contains rules and conditions. See [\[Placeholder link text to key bundle-finso.dispute-rules-content-pack-nacha-landing-page\]](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-nacha-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]