--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Document Intelligence release notes for upgrades from Yokohama to Australia # Combined Document Intelligence release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Document Intelligence release notes for upgrades from Yokohama to Australia This document consolidates the release notes for ServiceNow's Document Intelligence application across the Yokohama, Zurich, and Australia releases. It is designed to assist customers in preparing for upgrades by summarizing new features, changes, deprecations, activation instructions, and other key information spanning these releases. Show full answer Show less ## New Features * **Yokohama Release:** Introduced support for new third-party AI model providers---Google Gemini and AWS Claude---in addition to existing options like Now LLM Service and Azure OpenAI. These are available for all Now Assist applications, including generative AI skills and AI agents. * **Document and visual insights AI agent:** Added capabilities to analyze and extract data from documents and images autonomously. * **Now Assist in Document Intelligence:** Enables extraction of information from documents and provides answers to predefined questions using generative AI. * **Zurich Release:** Continued support for the new AI model providers across generative AI applications. * **Australia Release:** No new features added. ## Changes * **Yokohama:** Enhancements to the document and visual insights AI agent now include generating summaries of document and image attachments. * **Zurich:** Introduced the Coral theme as the default for new portals, web, and mobile experiences with Next Experience or Core UI enabled. This theme offers a brand-neutral, fresh look with an optional dark theme for better readability and reduced eye strain. * **Australia:** No changes reported. ## Deprecations and Removals * **Zurich:** The Document Intelligence application has been removed from the application navigator. Document extraction capabilities in Document Intelligence are being prepared for future deprecation; these features are hidden on new instances but remain supported. Customers are encouraged to use Now Assist in Document Intelligence for document extraction moving forward. * **Document Intelligence Admin (sndocinteladmin) plugin:** Planned for deprecation in a future release (B release). * **Australia:** Continuation of the Zurich deprecation approach---Document Intelligence is hidden on new instances but supported, with Now Assist recommended for document extraction. * **No removals or deprecations occurred in Yokohama or Australia beyond the above.** ## Activation and Installation Document Intelligence is installed via the ServiceNow Store. It requires the Document Intelligence plugin (com.glide.platformmldi), the Predictive Intelligence plugin (com.glide.platformml), and the Document Intelligence UIB component (com.sndocinteliframe). Customers should request installation through the ServiceNow Store and refer to the store's version history for cumulative release notes. ## Accessibility and User Experience * The Coral theme introduced in Zurich includes a dark theme option for web and mobile interfaces, designed to improve readability and reduce eye strain. ## Additional Notes * No changes were reported for browser requirements, localization, or additional system requirements across these releases. * Key highlights from Yokohama patches include enhanced AI agent summarization capabilities and expanded AI model provider options to improve document processing workflow efficiency and accuracy. ## What This Means for ServiceNow Customers Upgrading from Yokohama through Zurich to Australia ensures access to expanded AI capabilities in Document Intelligence, including multiple AI model providers and enhanced autonomous document and image analysis. While the core Document Intelligence application is being deprecated in favor of Now Assist, existing features remain supported during the transition. The introduction of modern UI themes enhances user experience without impacting functionality. Customers should plan their upgrades accordingly, leverage the new AI providers for improved automation, and transition to Now Assist for document extraction tasks. Consolidated page of all release notes for Document Intelligence from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Document Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Document Intelligence to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-documentintelligence-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Document Intelligence. {#dfrn3-documentintelligence-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [New third-party AI model provider options available for all Now Assist applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=yokohama&ft:locale=en-US) : Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Document and visual insights AI agent](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Use an AI agent to help process tasks that analyze and extract data from documents and images. [Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=yokohama&ft:locale=en-US) : Use Now Assist in Document Intelligence to extract information from documents and provide answers to defined questions using generative AI. | | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Document Intelligence features. {#dfrn3-documentintelligence-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Document and visual insights AI agent enhancements](https://www.servicenow.com/docs/access?context=document-and-visual-insights-ai-agent&family=yokohama&ft:locale=en-US) : Generate a summary of document and image attachments with the document and visual insights AI agent. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Document Intelligence features or functionality were removed. {#dfrn3-documentintelligence-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Document Intelligence features or functionality were deprecated. {#dfrn3-documentintelligence-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | The Document Intelligence application has been removed from the application navigator. * Starting with Zurich release, the document extraction feature in Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [\[Placeholder link text to key docintel-nowassist-landing\]](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=zurich&ft:locale=en-US). * The Document Intelligence Admin (sn_docintel_admin) plugin is planned for deprecation in the B release. | | Australia | Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article \[[KB0867184](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184)\] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see [Now Assist in Document Intelligence (Legacy)](https://www.servicenow.com/docs/access?context=docintel-nowassist-landing&family=australia&ft:locale=en-US). | [ ] ## Activation information Review information on how to activate Document Intelligence. {#dfrn3-documentintelligence-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=yokohama&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Document Intelligence by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). The Document Intelligence application (sn_docintel) depends on the Document Intelligence plugin (com.glide.platform_ml_di), the Predictive Intelligence plugin (com.glide.platform_ml), and the Document Intelligence UIB component (com.sn_docintel_iframe). For more details, see [Install Document Intelligence](https://www.servicenow.com/docs/access?context=install-document-intelligence&family=zurich&ft:locale=en-US). Important: Document Intelligence is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Document Intelligence, such as specific requirements or compliance levels. {#dfrn3-documentintelligence-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Document Intelligence we have noted them here. {#dfrn3-documentintelligence-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 6](https://www.servicenow.com/docs/access?context=yokohama-patch-6&family=yokohama&ft:locale=en-US) * Summarize content in document and image attachments with the document and visual insights AI agent. * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Boost productivity by using the document and visual insights AI agent in Now Assist to autonomously analyze and extract data from documents and images. [Early Availability](https://www.servicenow.com/docs/access?context=yokohama-all-other-fixes&family=yokohama&ft:locale=en-US) * Speed up your document processing workflows and quickly extract the text and tables from your documents by using Now Assist. * Save time looking for the information that you need in a document and quickly find the answers to predefined questions by using Now Assist. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use Google Gemini and Anthropic Claude on AWS as AI model providers for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. See [Document Intelligence](https://www.servicenow.com/docs/access?context=document-intelligence-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]