--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Field Service Management release notes for upgrades from Yokohama to Australia # Combined Field Service Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Field Service Management (FSM) from the Yokohama release through Zurich to Australia. It summarizes key upgrade considerations, new features, changes, removals, deprecations, activation details, and highlights across these releases, specifically focusing on important upgrade tasks and compatibility requirements. Show full answer Show less ## Important Upgrade Information * **Yokohama:** Upgrading may extend maintenance time due to Appointment Booking configuration changes involving the Application File \[sysmetadata\] table, which triggers automatic re-parenting based on record count. * Google Maps APIs update: As of March 1, 2025, Google's Places API, Directions API, and Distance Matrix API are legacy. New API keys must use the updated Places API (New) and Routes API. To maintain compatibility, upgrade to Yokohama Patch 3 or higher and enable the new APIs via Google Cloud Console. * **Zurich:** Uses the latest Google Maps APIs with Dispatcher Workspace 8.0. Customers should enable Places API (New) and Routes API to avoid issues. * **Australia:** No specific upgrade issues noted. ## Activation Information * Field Service Management is active by default as part of the ServiceNow AI Platform in all releases. * Additional plugins enhance FSM capabilities: * **Advanced Appointment Booking:** Enables appointment slot recommendations. * **Field Service Task Dependencies:** Allows defining task dependencies for scheduling. * **FSM Agent Efficiency:** Integrates agent efficiency metrics to improve task duration estimates. ## New Features, Changes, Removals, and Deprecations Between Yokohama, Zurich, and Australia releases, there were no updates, changes, removals, or deprecations specifically noted for Field Service Management features in this release cycle. ## Highlights and Enhancements Across Releases * **Yokohama:** * Configurable rules for recommendation scores to optimize appointment booking slots. * Advanced task dependencies to improve scheduling accuracy and resource allocation. * Enhanced Capacity Console for better capacity and resource management visualization. * Agent Efficiency feature for more accurate work duration calculations. * **Zurich:** * Aggregated agent schedule to optimize resource allocation by territory. * Task flagging and assignment assistance from the Work Order Task page. * Schedule Optimization configured to dynamically adjust technician schedules based on real-time events. * **Australia:** * Field Service Manager Mobile app enables managers to work remotely from mobile devices. * Advanced lead-time management supports priority overbooking, holiday considerations at the territory level, flexible sourcing for work and travel times, and task dependency awareness in scheduling. * Appointment availability determination through territory APIs without requiring specific contact or location info. * Schedule Optimization run summaries provide transparency on scheduling decisions, including objectives, constraints, travel mode, and outcomes. * FSM features and activation plugins are now accessible via the ServiceNow Store application. ## Additional Notes * No new browser requirements, accessibility considerations, localization updates, or additional requirements were introduced or changed for FSM in these releases. This information enables ServiceNow customers to understand the technical and functional implications of upgrading FSM from Yokohama through Australia, ensuring readiness for API changes, activation options, and leveraging new capabilities to optimize field service operations. Consolidated page of all release notes for Field Service Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | Upgrade information : * Upgrading to Yokohama may extend the upgrade maintenance time of a customer due to Appointment Booking. The Appointment Booking configuration tables get extended to the Application File \[sys_metadata\] table as a part of the upgrade. After upgrading to Yokohama, re-parenting occurs automatically and the duration of the re-parenting depends on the number of records in Application File \[sys_metadata\] table. * Effective March 1, 2025, Google has designated the Places API, Directions API, and Distance Matrix API as Legacy services. The newer versions of these services are Places API (New) and Routes API. You can't enable or generate new API keys for these legacy services. However, you can continue using these services with the existing API keys. If you need to create a new Google API key after March 1, 2025, you must enable the new APIs from Google Console and upgrade to Yokohama Patch 3 version or higher to ensure compatibility. | | Zurich | Upgrade information : Effective March 1, 2025, the Google Places API, Directions API, and Distance Matrix API have been designated as legacy services. The newer versions of these services are Places API (New) and Routes API. Google Maps APIs for Field Service capabilities uses the latest version of the APIs in the Zurich release and Dispatcher Workspace version 8.0. To help avoid issues with the Google Maps APIs, enable Places API (New) and Routes API from Google Cloud Platform Console. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Field Service Management features. {#dfrn3-fieldservicemanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Field Service Management features or functionality were removed. {#dfrn3-fieldservicemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Field Service Management features or functionality were deprecated. {#dfrn3-fieldservicemanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management. {#dfrn3-fieldservicemanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. Leverage advanced features of Appointment Booking, such as the appointment slot recommendation, by activating the Advanced Appointment Booking (com.snc.advanced_appointment_booking) plugin. Define the task dependencies for a work order task and schedule tasks based on the dependency by activating the Field Service Task Dependencies (com.snc.fsm_task_dependency) plugin. Integrate agent efficiency metrics with Field Service Management to define and use the efficiency of agents to estimate the work duration for tasks by activating the FSM Agent Efficiency (com.snc.fsm_agent_efficiency​) plugin. | | Zurich | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. | | Australia | Activation information : Field Service Management is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management we have noted them here. {#dfrn3-fieldservicemanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Define configurable rules that you can use to derive recommendation scores and optimize your appointment booking slots. * Create advanced dependency relationships among tasks to enhance scheduling accuracy. * Optimize your task assignments by using dependencies that align with the overall objectives and constraints of your resource allocation. * Streamline your capacity and resource management by using enhanced visualization in the Capacity Console. * Calculate the work duration for a work order task more accurately by using the Agent Efficiency feature. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Use the aggregated agent schedule to optimize the allocation of resources for a territory up to the specified cut-off date. * Flag a task or use assignment assistance directly from the Work Order Task page to streamline task management. * Configure Schedule Optimization to instantly adjust technician schedules in response to real-time events, like new priority 1 tasks, task cancellations, paid time off requests, or delays. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Increase productivity by Field Service Managers, who can do their work from anywhere on their mobile device with Field Service Manager Mobile. * Allow overbooking in priority cases, consider holidays at the territory level, enable flexible sourcing for work and travel times, and consider task dependencies when scheduling or rescheduling appointments through advanced lead-time management. * Determine appointment availability by using territory through APIs, without providing specific contact or location information. * View run summaries in Schedule Optimization to understand what was evaluated during scheduling, including objectives, constraints, travel mode, and assignment outcomes. * Review the Field Service Management features and activation plugins now available through the ServiceNow Store application. For more details, see the "Changed in the Release" section. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]