--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Field Service Management for Telecommunication release notes for upgrades from Yokohama to Australia # Combined Field Service Management for Telecommunication release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Field Service Management for Telecommunication Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document supports ServiceNow customers preparing to upgrade their Field Service Management for Telecommunication from the Yokohama release family to Australia. It provides a unified view of new features, changes, deprecations, removals, activation details, and other relevant upgrade information across the Yokohama, Zurich, and Australia releases. Show full answer Show less The notes clarify that many release families, including Yokohama and Australia, had no updates, highlighting Zurich as the release introducing key additions. ## Key Features * **Work Order Management (Zurich release):** Introduced support for managing work orders essential for field services involving installation, activation, and site assessments for connectivity services. This includes full support for POST, PATCH, GET, LIST, and DELETE operations through the TMF 697 Open API, enabling programmatic control of work orders. ## Activation Information To activate Field Service Management for Telecommunication features, customers must install the Telecommunications Open API (com.sntmfapi) and Field Service Management for Telecommunications (com.snfsmt) applications, available via the ServiceNow Store. This is particularly relevant for enabling the appointment booking capabilities introduced in Zurich. ## Upgrade and Compatibility Notes * No changes, removals, or deprecations were recorded between Yokohama and Australia for this product. * No additional requirements, browser compatibility updates, accessibility, or localization considerations were introduced across these releases. * Where no updates existed for a specific release, this was explicitly noted for customer clarity. ## Practical Implications for Customers Customers upgrading to Australia from Yokohama should primarily focus on the features introduced in Zurich, especially work order management via the TMF 697 Open API. Since Australia introduces no new changes, ensuring the proper activation of required applications and understanding the new work order capabilities will be key to leveraging the full potential of Field Service Management for Telecommunication. Consolidated page of all release notes for Field Service Management for Telecommunication from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Field Service Management for Telecommunication release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Field Service Management for Telecommunication to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Manage work orders](https://www.servicenow.com/docs/access?context=managing-work-order-telecommunication-service&family=zurich&ft:locale=en-US) : Manage the work orders for field services to support the installation, activation, and site assessments that are needed for connectivity services. This feature supports the POST, PATCH, GET, LIST, and DELETE operations for work orders via the TMF 697 Open API. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Field Service Management for Telecommunication features. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Field Service Management for Telecommunication features or functionality were removed. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Field Service Management for Telecommunication features or functionality were deprecated. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Field Service Management for Telecommunication. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : The Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api) and Field Service Management for Telecommunications (com.sn_fsmt) applications. Install these applications by requesting them from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home). Important: Field Service Management for Telecommunication is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Field Service Management for Telecommunication, such as specific requirements or compliance levels. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Field Service Management for Telecommunication we have noted them here. {#dfrn3-fieldservicemanagementfortelecommunication-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Manage your work order using the TMF 697 Open API. See [Field Service Management for Telecommunications](https://www.servicenow.com/docs/access?context=field-service-management-telecommunications&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]