--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Yokohama to Australia # Combined Financial Services Operations Integration with Mastercard release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Financial Services Operations Integration with Mastercard Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document covers all updates related to the Financial Services Operations Integration with Mastercard from the Yokohama to Australia releases. It guides ServiceNow customers through new features, changes, and activation details, ensuring a smooth upgrade process. The document also clarifies that some releases had no updates and highlights important information to prepare for and complete the upgrade. Show full answer Show less ## New Features * **Zurich Release:** Introduced an extensive set of Mastercom subflows to support dispute management. These predefined subflows enable efficient handling of transaction lookups, claim processing, chargebacks, fraud reports, case filings, and queue processing. This integration layer streamlines dispute lifecycle management for agents. * **Australia Release:** Added integration components to enhance Mastercard dispute document submission. This includes compressing multiple attachments into a single zipped file, validating file types and sizes, and alerting users to non-compliant files. New subflows and actions support this document attachment and validation process. ## Changes * **Zurich Release:** Adopted the Coral theme as the default for portals and mobile experiences, providing a modern, brand-neutral look with an optional dark mode to improve user experience and accessibility. * **Australia Release:** Updated several Mastercom subflows to integrate with the Card data security application and support the document attachment and validation enhancements, improving security and dispute handling workflows. ## Removals and Deprecations No features or functionalities were removed or deprecated between Yokohama and Australia releases. ## Activation Information Financial Services Operations Integration with Mastercard must be installed via a request through the **ServiceNow Store**. Customers can view available apps and submit installation requests on the ServiceNow Store website. This applies consistently across Zurich and Australia releases. ## Additional Notes * **Browser and Localization:** No changes or additional requirements were introduced in these areas. * **Accessibility:** The Coral theme supports a dark mode option for web and mobile, enhancing readability and reducing eye strain. * **Highlights:** Zurich release improves dispute agent efficiency across the dispute lifecycle through predefined subflows. Australia release enhances security by reducing Payment Card Industry (PCI) data storage/transmission and streamlines dispute document management. ## What This Enables ServiceNow Customers to Do * Seamlessly manage Mastercard dispute workflows with comprehensive, predefined subflows that reduce manual effort and accelerate dispute resolution. * Improve user experience with updated UI themes, including accessible dark mode options. * Enhance security and compliance by minimizing PCI data exposure within ServiceNow through integration with the Card data security application. * Simplify dispute document submission, ensuring files meet Mastercard requirements through automated validation and compression. * Confidently plan upgrades using clear pre- and post-upgrade guidance and activation steps via the ServiceNow Store. Consolidated page of all release notes for Financial Services Operations Integration with Mastercard from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Integration with Mastercard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Financial Services Operations Integration with Mastercard to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Financial Services Operations Integration with Mastercard. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Additional Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=zurich&ft:locale=en-US) : New set of subflows to promote execution of Mastercom spoke actions for dispute management. This set includes the following subflows: * Mastercom - Look up Authorization Transaction Details * Mastercom - Look up Claim Details * Mastercom - Take Action on Existing Claim * Mastercom - Process Pending Queue * Mastercom - Look up Chargebacks Related Information * Mastercom - Look up Fraud Related Information * Mastercom - Reverse Chargeback ​ [Mastercom subflows for disputes](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=zurich&ft:locale=en-US) : An integration layer that provides predefined subflows and a supporting data model to enable seamless execution of Mastercom spoke actions for dispute management. This layer includes the following subflows: * Mastercom - Look up Transaction Details * Mastercom - Look up Clearing Transaction Details * Mastercom - Create Fraud Report * Mastercom - Create Claim * Mastercom - Look up Chargeback Details * Mastercom - Look up Second Presentment Details * Mastercom - Look up Case Filing Details * Mastercom - Validate Claim Response Details * Mastercom - Create Chargeback * Mastercom - Acknowledge Chargeback * Mastercom - Update Chargeback * Mastercom - Look up Chargeback Documents * Mastercom - Look up Chargeback Documents Status * Mastercom - Process Pending Documentation Queue * Mastercom - Process Issuer Worked Queue * Mastercom - Process Reject Queue * Mastercom - Process Issuer Re-presentment Unworked Queue * Mastercom - Process Sender Case Filing Queue * Mastercom - Create Case Filing * Mastercom - Take Action on Case * Mastercom - Look up Case Documents * Mastercom - Look up Case Documents Status * Mastercom - Look up List of Claims | | Australia | ​ [Integration components for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : Simplify dispute document submission to Mastercard with improved document attachment and validation feature. The application compresses multiple attachments into a single zipped file, validates files for type and size, and alerts you to non-compliant files. This capability adds the following integration subflow and action: * Mastercom - Validate and Process Attachments of Card Disputes Task * Create a Zip Attachment from Uploaded Documents | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Financial Services Operations Integration with Mastercard features. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [Updated subflows](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : The following subflows were updated to support integration with the Card data security application: * Mastercom - Look up Case Documents * Mastercom - Look up Chargeback Documents [Updated subflows for the Mastercard document attachment and validation enhancement](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-subflows&family=australia&ft:locale=en-US) : The following subflows were updated to support the document attachment and validation enhancement: * Mastercom - Create Case Filing * Mastercom - Create Chargeback * Mastercom - Take Action on Case * Mastercom - Update Chargeback | [ ] ## Removed Between your current release family and Australia, some Financial Services Operations Integration with Mastercard features or functionality were removed. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Financial Services Operations Integration with Mastercard features or functionality were deprecated. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Financial Services Operations Integration with Mastercard. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Financial Services Operations Integration with Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Financial Services Operations Integration with Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Financial Services Operations Integration with Mastercard, such as specific requirements or compliance levels. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Financial Services Operations Integration with Mastercard we have noted them here. {#dfrn3-financialservicesoperationsintegrationwithmastercard-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Enable dispute agents to efficiently handle the full dispute life cycle, including transaction searches, claim creation, chargeback creation and updates, pre-arbitration, arbitration, and fraud reporting. * Accelerate dispute resolution and reduce manual effort using predefined subflows. See [Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | * Help prevent storage or transmission of Payment Card Industry (PCI) data for card disputes within your ServiceNow instance by using updated subflows. * Streamline dispute document submission to Mastercard with the document attachment and validation enhancement. See [Mastercard](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-mastercard-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]