--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Healthcare Operations Core release notes for upgrades from Yokohama to Australia # Combined Healthcare Operations Core release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Healthcare Operations Core Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of Healthcare Operations Core from Yokohama through Zurich to the Australia release. It summarizes new features, changes, upgrade tasks, and important activation information to ensure a smooth transition and optimal use of the product enhancements. Show full answer Show less ## Key Features * **From Yokohama release:** Introduction of the Care Team Portal enabling creation and visibility of support requests, customizable Healthcare Operations cases, and an improved healthcare organization administration experience with automatic creation of related Service Model Foundation records. * **From Zurich release:** Streamlined embedding of Care Team Portal into EMR systems such as Epic with dynamic FHIR endpoint retrieval and enhanced launch context handling. Updated roles and responsibilities for more selective user access, including new and renamed responsibilities for healthcare operations users. * **From Australia release:** Major security enhancements introducing granular read-only field protections with the new "readonlyoption" field, preserving backward compatibility while strengthening instance security. Introduction of ServiceNow AI Platform licensing tiers (Foundation, Advanced, Prime) providing varying AI capabilities. * New conversational support request creation through Now Assist in Virtual Agent available in Care Team Portal and Care Team Mobile, including a Care Team Operations Case Creation AI voice agent to create cases conversationally over the phone (requires specific plugin installation). * Expanded administrative capabilities allowing users with the feature administrator role to perform tasks previously limited to broader administrator roles. ## Important Upgrade Considerations * Review and complete pre- and post-upgrade tasks as outlined before upgrading to Australia. * Refer to knowledge base article KB2718122 for technical details on read-only field security configurations. * Healthcare Operations Core must be installed via the ServiceNow Store; activation procedures remain consistent across releases. ## Changes and Removals * No feature removals or deprecations were reported from Yokohama through Australia releases. * Security enhancements in Australia do not impact backward compatibility but require awareness for configuration adjustments. ## Practical Outcomes for ServiceNow Customers * Improved security controls for read-only fields provide stronger protection for sensitive healthcare data without sacrificing flexibility. * Enhanced AI-driven capabilities through Now Assist and voice agents streamline support request creation and case management, improving care team operational efficiency. * Better integration with EMR systems facilitates smoother workflows and user access management. * Clear guidance on activation and upgrade tasks reduces risk and supports effective adoption of new features. Consolidated page of all release notes for Healthcare Operations Core from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Healthcare Operations Core to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-healthcareoperationscore-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Upgrade information : The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new "read_only_option" field with granular control levels, including "strict_read_only" and "client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US). If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role. | [ ] ## New features Between your current release family and Australia, new features were introduced for Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Care Team Portal](https://www.servicenow.com/docs/access?context=hcls-cto-care-team-portal&family=yokohama&ft:locale=en-US) : Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems. [Healthcare Operations Case overview](https://www.servicenow.com/docs/access?context=hcls-cto-hco-case&family=yokohama&ft:locale=en-US) : Create and customize cases for supporting service departments that can be used within the Care Team Portal. [Healthcare organization admin experience](https://www.servicenow.com/docs/access?context=hcls-cto-create-healthcare-organization&family=yokohama&ft:locale=en-US) : Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations). | | Zurich | No updates for this release. | | Australia | [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US) : Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. [Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US) : The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Healthcare Operations Core features. {#dfrn3-healthcareoperationscore-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Embed Care Team Portal in Epic](https://www.servicenow.com/docs/access?context=configure-care-team-portal&family=zurich&ft:locale=en-US) : The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration. The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, only tokens captured from the initial launch were displayed. The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script. [Setting up roles and responsibilities](https://www.servicenow.com/docs/access?context=cto-setting-up-roles-responsibilities&family=zurich&ft:locale=en-US) : Roles and responsibilities have been updated to enable more selective user access. The following responsibilities were added in Healthcare Operations Core: * Support Department Agent * Support Department Manager The following responsibilities were renamed in Healthcare Operations Core: * Team Member has become Care Team Member * Team Manager has become Care Team Manager Healthcare operations users can now be assigned these responsibilities in the Edit member related list within healthcare organizations. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Healthcare Operations Core features or functionality were removed. {#dfrn3-healthcareoperationscore-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Healthcare Operations Core features or functionality were deprecated. {#dfrn3-healthcareoperationscore-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Healthcare Operations Core. {#dfrn3-healthcareoperationscore-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels. {#dfrn3-healthcareoperationscore-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Healthcare Operations Core we have noted them here. {#dfrn3-healthcareoperationscore-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal. * Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type. * Utilize the streamlined admin experience for creating healthcare organizations and hierarchies. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems. * Assign roles and responsibilities more efficiently with an updated user configuration process. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=zurich&ft:locale=en-US) for more information. | | Australia | * Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. * Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone. * Healthcare Operations Core has received security enhancements in the Australia release. has received security enhancements in the Australia release. See [Healthcare Operations Core](https://www.servicenow.com/docs/access?context=hcls-cto-app&family=australia&ft:locale=en-US) for more information. | [ ]