--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ITOM AIOps release notes for upgrades from Yokohama to Australia # Combined ITOM AIOps release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM AIOps Release Notes for Upgrades from Yokohama to Australia This consolidated guide provides ServiceNow customers with essential information for upgrading ITOM AIOps from the Yokohama release family to the Australia release family. It combines release notes across all ITOM AIOps product families, focusing on new features, changes, deprecations, and activation instructions relevant during this upgrade path. Show full answer Show less ## Upgrade Preparation There are no feature updates, changes, removals, or deprecations reported between Yokohama, Zurich, and Australia releases for ITOM AIOps. Customers should still review and complete any pre- and post-upgrade tasks to ensure a smooth transition. ## Activation Information * ITOM AIOps requires activation of the Event Management plugin (`com.glideapp.itom.snac`). * To enable Health Log Analytics, customers must purchase the ITOM Predictive AIOps package. * Install the Service Operations Workspace (ITOM) by installing the AIOps Experience application (`snsowaiops`) from the ServiceNow Store. * Agent Client Collector, Health Log Analytics, and Service Operations Workspace apps are available and updated via the ServiceNow Store. ## Accessibility and Localization * The Service Dashboard and Log Viewer components support reflow, allowing content to be zoomed up to 400% without loss of functionality, aiding users with low vision or other accessibility needs. This feature can be disabled via system properties if required. * A dark theme option is available starting from Zurich release, improving readability and reducing eye strain. * Health Log Analytics supports multiple languages including US English, UK English, French, German, Italian, Japanese, and Spanish, with US English as the default. ## Key Highlights Across Releases * **Health Log Analytics:** Enhancements include consistent data polling from Splunk, streamlined ingestion via dedicated connectors (Cribl, Edge Delta, Vector Agent), and enriched alert descriptions using Now Assist. * **Event Management:** Improved alert grouping using network traffic correlation with ML Service Mapping, reducing noise and accelerating response times. * **Service Operations Workspace (ITOM):** Features include network traffic-based alert grouping with Express List® and Link View, enhanced alert group analysis with Now Assist, team operator roles for managing automations, and tools to simulate and optimize alert grouping strategies. * **Agent Client Collector:** Support for creating tasks from errors, Java installation discovery, high-volume agent upgrades, and MID-less installation to conserve MID Server resources. ## ServiceNow Store and Ongoing Updates The majority of ITOM AIOps applications are updated regularly via the ServiceNow Store. Customers should obtain the latest versions of apps such as Service Reliability Management, Service Level Objective Management, Service Observability, Event Management, Health Log Analytics, AIOps Dashboards, Agent Client Collector, Log Analytics, Integrations Launchpad, Express List, Metric Intelligence, Alert Automation, Service Operations Workspace for ITOM, and Synthetic Monitoring from the store to maintain compatibility and access new capabilities. Consolidated page of all release notes for ITOM AIOps from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM AIOps to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomaiops-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITOM AIOps. {#dfrn3-itomaiops-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITOM AIOps features. {#dfrn3-itomaiops-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITOM AIOps features or functionality were removed. {#dfrn3-itomaiops-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITOM AIOps features or functionality were deprecated. {#dfrn3-itomaiops-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM AIOps. {#dfrn3-itomaiops-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=yokohama&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=yokohama&ft:locale=en-US), [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=yokohama&ft:locale=en-US), and [Install ServiceNow Operations Workspace (ITOM)](https://www.servicenow.com/docs/access?context=install-sow-itom-apps&family=yokohama&ft:locale=en-US) are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=zurich&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). * Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: [Agent Client Collector](https://www.servicenow.com/docs/access?context=agent-client-collector-rn&family=zurich&ft:locale=en-US) and [Health Log Analytics](https://www.servicenow.com/docs/access?context=health-log-analytics-rn&family=zurich&ft:locale=en-US) are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install ITOM AIOps apps by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). * ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see [Event Management setup](https://www.servicenow.com/docs/access?context=c_EMConfiguration&family=australia&ft:locale=en-US). * Install Service Operations Workspace (ITOM) by installing the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Important: ITOMAIOps apps are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels. {#dfrn3-itomaiops-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Support for reflow : The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&family=yokohama&ft:locale=en-US) for details. | | Zurich | Accessibility information : Support for reflow : The Service Dashboard and Log Viewer component was updated to support reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [\[Placeholder link text to key bundle-platux.auto-reflow\]](https://www.servicenow.com/docs/access?context=auto-reflow&family=zurich&ft:locale=en-US) for details. Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | Localization information : The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | | Zurich | Localization information : The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM AIOps we have noted them here. {#dfrn3-itomaiops-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Health Log Analytics highlights: * Pull data from Splunk consistently over time using the Splunk Polling data input, which sends recurring queries (polls) to Splunk. * Use your Splunk data input to ingest data from Splunk in a pre-processed, structured format. * Integrate with log data connectors from the Integrations Launchpad * Use dedicated Cribl, Edge Delta and Vector Agent data inputs to streamline HLA data ingestion with tools handling large log volumes. * Generate a description of Health Log Analytics alerts using Now Assist. Event Management highlights: * Focus on critical connections and dependencies by reviewing network traffic-based alert grouping, which uses discovered TCP connections together with ML Service Mapping to correlate alerts on host CIs that have network traffic connections between them. This approach reduces noise, enhances visibility, and accelerates response times. [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=yokohama&ft:locale=en-US) * Starting with version 26.3.1, benefit from the new alert grouping based on network traffic correlation: * Use Express List® to investigate network traffic-based alert groups * View connections between network traffic-based alerts in Link View. * Starting with version 2.5.3, review alert group analysis by Now Assist * Review relevant information in the Now Assist panel based on records selected in Express List®. * Enable team-level operators to create and manage new alert automations by assigning the new team_operator role. * Map current alert field values to new specified values through the new Change alert values option in the Enrich automation section. * Track and optimize grouping efficiency by viewing key details such as total alerts, alert groups, ungrouped alerts, and compression in Group Automation. Simulate other group types, such as CMDB, ML, and text-based grouping. Agent Client Collector highlights: * Create tasks to address Agent Client Collector errors. * Discover java installation information using file-based discovery. * Upgrade many agents at once using high-volume upgrade of Agent Client Collector. * Conserve the MID Server resources for more persistent features by using MID-less installation. See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Health Log Analytics highlights: * Streamline Health Log Analytics data ingestion with Cribl by using the Cribl integration. * Leverage additional information presented on the integration's Overview screen, such as the ITOM Gateway in the processing pipeline and the log streaming rate per minute. * Map log data to service instances and components for alerts in context. * Monitor ServiceNow instance logs with the ServiceNow Log Export data input. [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&family=zurich&ft:locale=en-US) highlights: * Control how alerts are grouped, which ones are included, and the order of grouping methods through Mixed Alert Grouping, which combines CMDB-based and tag-based strategies. * Starting in version 26.9.0, investigate mixed alert groups and Log Analytics-based alert groups by using Express List®. * Starting in version 26.9.0, view connections between alerts in Link View for mixed alert groups and Log Analytics-based alert groups. See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | [ServiceNow Store updates for ITOM AIOps](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-ai-ops-landing.html) : The majority of ITOM AIOps apps are updated monthly or quarterly via the ServiceNow Store. The latest updates are available in the ServiceNow Store. For cumulative release notes and compatibility information, see the ServiceNow Store version details: * [Service Reliability Management (SRM)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-reliability-mgmt.html) * [Service Level Objective Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-level-objective-mgmt-sow.html) * [Service Observability](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-observability.html) * [Event Management](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-event-management-core.html) * [Health Log Analytics](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-health-log-analytics.html) * [AIOps Dashboards](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-aiops-dashboards.html) * [Agent Client Collector Log Analytics (ACC-L)](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-acc-log-analytics.html) * [Integrations Launchpad](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-integrations-launchpad.html) * [Express List](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-ws-express-list.html) * [Metric Intelligence](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-metric-intelligence.html) * Alert Automation * [Service Operations Workspace (SOW) for ITOM](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-service-ops-workspace-itom-apps.html) * [Synthetic Monitoring](https://www.servicenow.com/docs/r/store-release-notes/store-rn-itom-sow-synthetic-monitoring.html) See [ITOM Health](https://www.servicenow.com/docs/access?context=itom-health-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]