--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ITOM Cloud Accelerate release notes for upgrades from Yokohama to Australia # Combined ITOM Cloud Accelerate release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITOM Cloud Accelerate Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrades of ITOM Cloud Accelerate from the Yokohama release through Zurich to Australia. It provides a comprehensive summary of new features, changes, deprecations, and activation guidance relevant to these release families. The focus is on improvements introduced primarily in the Zurich release, as no updates were made in Yokohama or Australia. Show full answer Show less ## Key Features * **Cloud Account Management Enhancements (Zurich):** * Administrators with the `cwadmin` role can customize the catalog used for Cloud Account Management (CAM) requests via the `snitomcam.camcatalogid` system property. * New dashboards accessible in the Cloud Asset Explorer under the "Monitor and Track" tab, including: * **Compliance dashboard:** Centralized compliance data across AWS, Azure, Google Cloud Platform (GCP), and Oracle Cloud Infrastructure (OCI). * **Overview page:** Aggregated view of discovered assets by cloud provider and categories such as Compute, Databases, Virtual Machines, and Storage, with account change tracking. * **Cloud assets dashboard:** Enables governance and operations teams to monitor compliance, track asset details, identify missing ownership for audit readiness, and drill down into individual configuration items (CIs). * The CAM home page now visualizes cloud account growth trends over time and provides direct links to Cloud Discovery Workspace and Cloud Cost Management, with filtering options by cloud provider and business unit. * **Cloud Provisioning and Governance Workflow Updates (Zurich):** Legacy workflows are deprecated starting in Zurich; customers should transition to the new base system Flows. Cloud resource operation and Blueprint request workflows have been migrated to subflows for improved modularity. * **Cloud Workspace and Cloud Services Catalog Highlights (Yokohama):** Introduction of Cloud Account Management automating account creation and governance across cloud platforms, with support for AWS and Azure account requests through API and Terraform/GitHub integrations. Performance improvements were made to predefined catalog items. ## Upgrade Considerations * There are no feature removals, deprecations, or changes specifically in the Australia release. * Pre- and post-upgrade tasks should be reviewed and completed as outlined to ensure a smooth upgrade. * Activation of ITOM Cloud Accelerate features requires procurement via the ServiceNow Store and coordination with your ServiceNow sales representative. ## Additional Notes * No new browser requirements, accessibility information, or localization updates were introduced in these releases. * Ongoing enhancements focus on improving multi-cloud governance, compliance visibility, and operational efficiency within ITOM Cloud Accelerate. Consolidated page of all release notes for ITOM Cloud Accelerate from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITOM Cloud Accelerate release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITOM Cloud Accelerate to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itomcloudaccelerate-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITOM Cloud Accelerate. {#dfrn3-itomcloudaccelerate-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Configure a custom catalog ID in Cloud Account Management account request](https://www.servicenow.com/docs/access?context=configuring-catalog-ids-in-cam-account-request&family=zurich&ft:locale=en-US) : Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the sn_itom_cam.cam_catalog_id system property. This property is set by default to the base system CAM catalog. [Viewing Cloud Account Management dashboards](https://www.servicenow.com/docs/access?context=about-cam-dashboard&family=zurich&ft:locale=en-US) : Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab. * Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location. * Overview page: * View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page. * Monitor total accounts by provider, with change tracking since the last update. * Cloud assets dashboard: * Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard. * Identify missing ownership information for accounts to support accountability and audit readiness. * Asset viewers can drill down to view detailed information for each configuration item (CI). [Viewing the home page](https://www.servicenow.com/docs/access?context=view-home-page&family=zurich&ft:locale=en-US) in Cloud Account Management : * Visualize growth trends across cloud providers with a time-based graph showing account activity. * Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard. * Use filters like cloud provider and business unit to refine the dashboard view for tailored insights. [Cloud Provisioning and Governance](https://www.servicenow.com/docs/access?context=cloud-management-v2-landing-page&family=zurich&ft:locale=en-US) : The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITOM Cloud Accelerate features. {#dfrn3-itomcloudaccelerate-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITOM Cloud Accelerate features or functionality were removed. {#dfrn3-itomcloudaccelerate-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITOM Cloud Accelerate features or functionality were deprecated. {#dfrn3-itomcloudaccelerate-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITOM Cloud Accelerate. {#dfrn3-itomcloudaccelerate-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : The ITOM Cloud Accelerate features are available as an application at [Cloud Accelerate](https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=cloud%20governance), which is available on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see [Request the Cloud Provisioning and Governance application](https://www.servicenow.com/docs/access?context=request-plugin-cloud-mgt&family=yokohama&ft:locale=en-US). Important: ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : The ITOM Cloud Accelerate features are available as an application at [Cloud Accelerate](https://store.servicenow.com/sn_appstore_store.do#!/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=cloud%20governance), on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see [Request the Cloud Provisioning and Governance application](https://www.servicenow.com/docs/access?context=request-plugin-cloud-mgt&family=zurich&ft:locale=en-US). Important: ITOM Cloud Accelerate is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITOM Cloud Accelerate, such as specific requirements or compliance levels. {#dfrn3-itomcloudaccelerate-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITOM Cloud Accelerate we have noted them here. {#dfrn3-itomcloudaccelerate-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Cloud Workspace highlights: * The new Cloud Workspace application has includes a new feature called Cloud Account Management, which automates account creation, improves transparency, and integrates policy-based governance and certification processes, enhancing efficiency and control across multiple cloud platforms. * Support for AWS account and Azure subscription requests via direct API integrations or Terraform and GitHub integrations. Cloud Services Catalog highlight: Performance enhancements for the predefined catalog items in CSC Content Pack. See [Cloud Governance](https://www.servicenow.com/docs/access?context=cloud-governance&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management. * Compliance visibility and account insights in Cloud Account Management. * Improved asset-level filtering and visualization in Cloud Account Management. * Ability to view cloud assets and access detailed information about associated configuration items (CIs). * Migrated legacy workflows to subflows in Cloud Provisioning and Governance. See [Cloud Governance](https://www.servicenow.com/docs/access?context=cloud-governance&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]