--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ITSM Mobile Agent release notes for upgrades from Yokohama to Australia # Combined ITSM Mobile Agent release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Mobile Agent Release Notes for Upgrades from Yokohama to Australia This document consolidates all ITSM Mobile Agent release notes from the Yokohama through Australia releases to assist ServiceNow customers in preparing for upgrades. It highlights new features introduced between these releases, important upgrade instructions, and activation details, while noting where no updates have occurred. Show full answer Show less ## Key Features * **Incident Record and Activity Summarization:** Using GenAI task summarization, users can automatically generate summaries of incident records and activities when adding work notes or reassigning incidents. This reduces the effort required to draft notes. The feature is available in the My Team, Major Incidents, and My Work applets and requires configuration of the Incident summarization skill in ServiceNow Otto for ITSM. * **Custom Alert Tones by Incident Priority:** Set distinct alert tones for incidents based on priority levels, enabling quicker responses to critical issues. * **Email Notification Redirection:** When accessing incident, incident task, catalog task, change request, or change task records via email notifications on mobile devices, links open first in the mobile browser and then prompt users to switch seamlessly to the ITSM Mobile Agent app for improved usability. This requires the app to be installed and a system property enabled (glide.sg.universallinks.enabled). * **Automatic Incident Priority Setting:** Configure incident priority levels to be automatically determined by the impact and urgency fields, maintaining consistent synchronization among these fields. Editing impact or urgency requires adding work notes. ## Upgrade and Activation Information Before upgrading to the Australia release, review and complete necessary pre- and post-upgrade tasks as outlined. ITSM Mobile Agent is available for installation through the ServiceNow Store. Customers should request the app from the store and consult the version history release notes for cumulative information. ## Other Release Information * No changes, removals, or deprecations have been made to ITSM Mobile Agent features from Yokohama through Australia beyond those specified above. * No updates to additional requirements, browser requirements, accessibility, or localization information were introduced in these releases. ## Practical Impact for ServiceNow Customers These enhancements streamline mobile incident management by reducing manual note-taking effort, improving notification responsiveness, and enforcing consistent priority settings. The seamless app redirection improves user experience when handling task records from email notifications. Ensuring prerequisite configurations and enabling necessary system properties will help customers fully leverage these capabilities post-upgrade. Consolidated page of all release notes for ITSM Mobile Agent from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Mobile Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Mobile Agent to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmmobileagent-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITSM Mobile Agent. {#dfrn3-itsmmobileagent-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Summarize the incident record and activity information](https://www.servicenow.com/docs/access?context=gen-inc-rec-task-summariz&family=yokohama&ft:locale=en-US) : When adding work notes to an incident record, use the GenAI task summarization capabilities to summarize an incident record and activity information, such as the issue details or actions taken. You can also summarize the incident information when adding work notes when reassigning the incident record. After an information summary is generated, you can edit and add the information as work notes. This feature helps reduce the effort required to draft work notes. The feature is available in the following applets: * My team applet * Major incidents * My work To enable this feature in ITSM Mobile Agent, you must configure the Incident summarization skill in ServiceNow Otto for ITSM. [Set alert tones for incident with different priority levels](https://www.servicenow.com/docs/access?context=set-alert-tones-incident-priority&family=yokohama&ft:locale=en-US) : Set alert tones for incident with different priority levels. The alert tone can notify you of important actions so you can respond to them quickly. [Email notification redirection behavior](https://www.servicenow.com/docs/access?context=my-work-application&family=yokohama&ft:locale=en-US) : Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. This feature is applicable on the following type of records: * Incident * Incident task * Catalog task * Change request * Change task When you select the record link from an email notification on a mobile device, the link opens in the mobile web browser. A pop-up banner then prompts you to view the record in the ITSM Mobile Agent app, which provides a fast and intuitive way to access the records. This feature is applicable only if the following conditions are met: * The ITSM Mobile Agent application is installed on the mobile device. * The Enable universal links (glide.sg.universal_links.enabled) system property is set to true. [Set the incident impact, urgency, and priority levels](https://www.servicenow.com/docs/access?context=create-incident-mobile&family=yokohama&ft:locale=en-US) : Automatically set the incident priority level by defining the impact and urgency levels. This feature determines an incident priority level by maintaining uniform synchronization and consistency between the priority, impact, and urgency levels. When you edit the Impact and Urgency fields, you must add to the Work notes field. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITSM Mobile Agent features. {#dfrn3-itsmmobileagent-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITSM Mobile Agent features or functionality were removed. {#dfrn3-itsmmobileagent-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITSM Mobile Agent features or functionality were deprecated. {#dfrn3-itsmmobileagent-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Mobile Agent. {#dfrn3-itsmmobileagent-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ITSM Mobile Agent is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Mobile Agent, such as specific requirements or compliance levels. {#dfrn3-itsmmobileagent-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Mobile Agent we have noted them here. {#dfrn3-itsmmobileagent-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Starting in the 9.1 release, you can do the following: * Summarize the incident record and activity information when adding work notes to an incident record or while reassigning an incident. * Set different alert tones for incidents with different priority levels. * Set the incident impact and urgency levels to set the incident priority level automatically. * Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. See [ITSM Mobile Agent](https://www.servicenow.com/docs/access?context=itsm-mobile-agent&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]