--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Yokohama to Australia # Combined ITSM Predictive Intelligence Workbench release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Predictive Intelligence Workbench Release Notes for Upgrades from Yokohama to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive summary of updates, changes, and important information regarding the ITSM Predictive Intelligence Workbench across the Yokohama, Zurich, and Australia releases. It is designed to assist customers preparing for upgrades by clearly indicating any new features, changes, removals, or deprecations relevant to this product from Yokohama through Australia. Show full answer Show less ## Key Information for Upgrading * **No Updates Across Releases:** There are no new features, changes, removals, activation changes, additional requirements, browser requirements, accessibility, localization, or highlights introduced for ITSM Predictive Intelligence Workbench in the Yokohama, Zurich, or Australia releases. * **Deprecation Notice:** Starting with the Yokohama release, ITSM Predictive Intelligence Workbench has been deprecated. It is no longer deployed, enhanced, or supported from this release forward. * **Recommended Action:** To continue leveraging predictive intelligence capabilities within ITSM, customers must install the Task Intelligence for ITSM application plugin (com.snc.itsmmltask) to access the latest functionality and improvements. ## What This Means for ServiceNow Customers Customers upgrading from Yokohama to Australia will not encounter any functional changes or new features in the ITSM Predictive Intelligence Workbench itself, as it remains deprecated with no ongoing updates. The primary practical impact is the requirement to transition to the Task Intelligence for ITSM plugin to maintain predictive intelligence capabilities within ITSM workflows. This streamlined information helps customers focus their upgrade planning on adopting the new supported solution rather than expecting enhancements or changes within the deprecated ITSM Predictive Intelligence Workbench product. Consolidated page of all release notes for ITSM Predictive Intelligence Workbench from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Predictive Intelligence Workbench release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Predictive Intelligence Workbench to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITSM Predictive Intelligence Workbench features. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITSM Predictive Intelligence Workbench features or functionality were removed. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITSM Predictive Intelligence Workbench features or functionality were deprecated. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | Starting with the Yokohama release, ITSM Predictive Intelligence Workbench is deprecated and is no longer deployed, enhanced, or supported. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application plugin (com.snc.itsm_ml_task). For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Predictive Intelligence Workbench. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Predictive Intelligence Workbench, such as specific requirements or compliance levels. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Predictive Intelligence Workbench we have noted them here. {#dfrn3-itsmpredictiveintelligenceworkbench-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]