--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Australia # Combined ITSM Success Dashboard release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined ITSM Success Dashboard Release Notes for Upgrades from Yokohama to Australia This consolidated document provides an overview of the release notes relevant to upgrading the ITSM Success Dashboard from the Yokohama release through to the Australia release. It is designed to help ServiceNow customers prepare for upgrade activities by summarizing new features, changes, removals, deprecations, activation procedures, and other critical considerations across these releases. Show full answer Show less ## New Features * **Yokohama Release:** Introduced several new Key Performance Indicators (KPIs) focused on enhancing visibility into self-service and productivity through Now Assist: * **Self Solved - Percentage KPI:** Tracks how often issues are resolved via digital end-user self-service channels such as Desktop Assistant, Now Assist panel, and Employee portal. * **Successful Change Summarization - Now Assist KPI:** Measures the effectiveness of using change summarization features. * **Successful Change Risk Explanation - Now Assist KPI:** Indicates benefits from explaining change risks through Now Assist. * **Knowledge Articles Created Using Now Assist KPI:** Shows the number of knowledge base articles generated using Now Assist. * **Zurich and Australia Releases:** No updates or new features were introduced for the ITSM Success Dashboard in these releases. ## Changes, Removals, and Deprecations No changes, removals, or deprecations were made to the ITSM Success Dashboard features or functionalities between Yokohama and Australia releases. This stability ensures a smooth upgrade experience without impacting existing dashboard capabilities. ## Activation and Installation The ITSM Success Dashboard is available for installation via the ServiceNow Store. Customers should request the app from the ServiceNow Store website, where they can also find version history and release notes for all related apps. Activation instructions are consistent across releases, with no changes noted between Yokohama, Zurich, and Australia. ## Additional Considerations * **Pre- and Post-Upgrade Tasks:** Customers are advised to review and complete any necessary upgrade tasks prior to upgrading to Australia. * **Browser and Accessibility:** No new browser requirements or accessibility changes were introduced across these releases. * **Localization:** No localization updates were made. * **Highlights:** The Yokohama release highlights the value of the new Now Assist KPIs under Productivity moments to better understand the productivity benefits of Now Assist features. ## What to Expect Upgrading from Yokohama to Australia for the ITSM Success Dashboard primarily brings the Yokohama-introduced KPIs focused on self-service and Now Assist productivity insights. There are no feature regressions or removals to worry about, and activation remains straightforward through the ServiceNow Store. This upgrade enables ServiceNow customers to better monitor and leverage digital self-service channels and Now Assist capabilities to improve IT service management outcomes. Consolidated page of all release notes for ITSM Success Dashboard from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family ITSM Success Dashboard release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading ITSM Success Dashboard to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-itsmsuccessdashboard-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | * New KPI is added to the self solved - percentage. This new KPI shares the number of times the issue is resolved using the Digital End-User Experience self service channels like Desktop Assistant, Now Assist panel, and Employee portal. * The all new KPIs Successful Change Summarization - Now Assist and Successful Change Risk Explanation - Now Assist are added to the Productivity moments. These new contributing indicators help you understand the benefits of using change summarization and change risk explanation through Now Assist. * The Key Performance Indicator (KPI) Knowledge Articles created using Now Assist is added to Productivity moments. This primary indicator shows how many knowledge base articles are created using Now Assist in a given period. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing ITSM Success Dashboard features. {#dfrn3-itsmsuccessdashboard-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some ITSM Success Dashboard features or functionality were removed. {#dfrn3-itsmsuccessdashboard-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some ITSM Success Dashboard features or functionality were deprecated. {#dfrn3-itsmsuccessdashboard-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate ITSM Success Dashboard. {#dfrn3-itsmsuccessdashboard-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install ITSM Success Dashboard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ITSM Success Dashboard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for ITSM Success Dashboard, such as specific requirements or compliance levels. {#dfrn3-itsmsuccessdashboard-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for ITSM Success Dashboard we have noted them here. {#dfrn3-itsmsuccessdashboard-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Experience the all new KPIs introduced for the Now Assist under Productivity moments per user in ITSM Success Dashboard to understand the benefits of using Now Assist features like Change Summarization, Change Risk Explanation, and Knowledge Article generation. See [ITSM Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]