--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Journey designer release notes for upgrades from Yokohama to Australia # Combined Journey designer release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Journey Designer Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a unified view of Journey Designer updates from the Yokohama through Australia releases. It is intended to assist customers in preparing for their upgrade by summarizing new features, changes, deprecations, and activation information relevant to Journey Designer. Customers can review pre- and post-upgrade tasks and understand the evolution of Journey Designer capabilities across these releases. Show full answer Show less ## New Features * **Agentic Workflows Introduced in Zurich:** * **Offboarding Knowledge Transfer Plan:** Automates capturing and organizing critical knowledge during employee offboarding through AI agents interacting with managers, categorizing content, and facilitating employee review for knowledge transfer. * **Onboarding Ramp-Up Plan:** Uses AI agents to generate personalized onboarding plans for new employees to efficiently ramp up their skills and knowledge. * **Expanded AI Model Providers:** Google Gemini and AWS Claude are now available alongside Now LLM Service and Azure OpenAI for generative AI skills and agents, offering greater flexibility in AI integration. * **Journey Overview Page Configuration:** Administrators can configure the journey overview page by hiding Task Templates and the "Create a Journey for Your Team" widgets to tailor the user interface. ## Changes * **Coral Theme as Default (Zurich):** The new Coral theme, featuring brand-neutral illustrations, is now the default for new portals and mobile experiences with Next Experience or Core UI enabled. A dark theme option is also available. * **Cancel Option for Journey Accelerator Journeys:** Journey owners with access only to Journey Accelerator journeys can now cancel journeys via the Employee Center portal instead of deleting them, enhancing journey management controls. ## Deprecations * **Learning Posts and Listening Posts:** Learning Posts capabilities are now fully integrated within Journey Designer, and the related Listening Posts features have been deprecated. Customers should refer to the specific Learning Posts and Listening Posts release notes for more details. ## Activation Information Journey Designer remains available via the ServiceNow Store for installation and activation. Customers should request the app through the ServiceNow Store website, where they can also access cumulative release notes and version history. ## Highlighted Enhancements * **Yokohama Patch 3 Improvements:** * Enhanced journey tracking with real-time journey states and improved progress bars. * Managers can request journey status, view summaries including blockers, and take informed actions. * Banner messages notify users of overdue journeys, tailored by user persona. * Now Assist integration helps managers draft custom journeys with AI assistance. * Migration of several Lifecycle Event flows to Flow Designer for improved workflow management. * **Zurich Usability Enhancements:** * Ability to cancel Journey Accelerator journeys from the portal. * Performance improvements in synchronization of key journey fields. * Configurable journey overview page widgets. * Pre-hire onboarding experience to smooth transition from applicant to employee. ## Additional Notes * No updates or changes were noted in Yokohama or Australia releases for browser requirements, accessibility, localization, or additional requirements. * Customers should review this information in conjunction with their upgrade tasks to ensure a smooth transition to the Australia release family. Consolidated page of all release notes for Journey designer from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Journey designer release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Journey designer to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-journeydesigner-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Journey designer. {#dfrn3-journeydesigner-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Offboarding knowledge transfer plan generation agentic workflow](https://www.servicenow.com/docs/access?context=offboarding-knowledge-x-agentic-wf&family=zurich&ft:locale=en-US) : The offboarding knowledge transfer plan generation agentic workflow captures and organizes critical knowledge when employees leave. AI agents interact with managers to collect requirements, discover documents from the specified time period, categorize content into meaningful work areas, and facilitate employee review before sharing with successors. [Generate onboarding ramp-up agentic workflow](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&family=zurich&ft:locale=en-US) : Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.{#dfrn3-journeydesigner-summary__entry__16} | Agentic workflow name | Description | |-|-| | Generate onboarding ramp-up plan | AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. | [Table 1. Agentic workflows] [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. [Configure the journey overview page](https://www.servicenow.com/docs/access?context=manager-journeys-view&family=zurich&ft:locale=en-US) : As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Journey designer features. {#dfrn3-journeydesigner-summary__entry__22} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Cancel Journey Accelerator Journeys](https://www.servicenow.com/docs/access?context=cancel-ja-journeys&family=zurich&ft:locale=en-US) : Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Journey designer features or functionality were removed. {#dfrn3-journeydesigner-summary__entry__30} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Journey designer features or functionality were deprecated. {#dfrn3-journeydesigner-summary__entry__38} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see [Learning Posts release notes](https://www.servicenow.com/docs/access?context=learning-posts-rn&family=zurich&ft:locale=en-US). * Listening Posts. For more information, see [Listening Posts release notes](https://www.servicenow.com/docs/access?context=listening-posts-rn&family=zurich&ft:locale=en-US). | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Journey designer. {#dfrn3-journeydesigner-summary__entry__46} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Journey designer by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__54} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__62} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Journey designer, such as specific requirements or compliance levels. {#dfrn3-journeydesigner-summary__entry__70} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__78} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Journey designer we have noted them here. {#dfrn3-journeydesigner-summary__entry__86} | Release | Release notes | |-|-| | Yokohama | Yokohama Patch 3 * As a journey user, track your journey more effectively---view real-time journey states, follow your progress with an improved progress bar, and easily filter your journeys to find exactly what you need. * As a manager, request the status of an employee's journey to quickly understand progress and take timely, informed action. * Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. The summary that is generated also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress. * View banner messages on the Journey detail page when your journey status is marked as 'Overdue' due to others' pending tasks. The messages are tailored based on personas and help you understand the reason of the overdue task. * Use the updated 'All Tasks' filter, which now matches the overall task count shown in the progress bar. Read the revised tooltip on the Progress Bar that states, 'Completed tasks include skipped tasks.' Check the information icon on the 'All Tasks' filter to understand that 'Some of the total tasks may not be visible to you in this Journey,' ensuring clarity on task visibility. * As a manager, managing the journey of reportees using Journey designer you can draft a journey with custom plans and tasks with help from Now Assist. Provide an AI prompt so that Now Assist can help you build a journey that matches your career goals and aspirations. * The following Lifecycle Events flows have been migrated to flows. * HR Activity Set Trigger Check * Lifecycle Event Notification * Lifecycle Event Case Approval * HR Activity Set Launcher * HR Activity Launcher * Account Notification * Add LE activity user to Pulse Survey See [Journey designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Usability enhancements: * Use the option to cancel Journey Accelerator journeys from the portal. * See higher performance in sync between the Opened for and Journey Owner fields. * Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets. * The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee. See [Journey Designer](https://www.servicenow.com/docs/access?context=jny-dsgnr-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]