--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Knowledge Graph release notes for upgrades from Yokohama to Australia # Combined Knowledge Graph release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Graph release notes for upgrades from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of Knowledge Graph enhancements, changes, deprecations, and activation details across the Yokohama, Zurich, and Australia releases. It is designed to assist customers in preparing for and executing upgrades to the Australia release, highlighting new features, configuration requirements, and usability improvements related to Knowledge Graph and its integration with ServiceNow AI capabilities, including Now Assist (now ServiceNow Otto) and Virtual Agent. Show full answer Show less ## Key Features * **Visual Query Builder:** Introduced in Zurich and enhanced in Australia, this no-code interface allows users to build and run Knowledge Graph queries by selecting entities, relationships, and filters, supporting natural language queries converted by LLMs, and saving reusable queries. * **Tagging and Tag Management:** Available from Zurich onwards, tagging enables admins to create, edit, and manage tags on nodes, properties, and edges to guide query prioritization and improve natural language query accuracy. Australia adds AI instruction support at the tag level for richer business context. * **Enterprise Graph Schema:** A pre-configured schema that maps all instance tables and their relationships, eliminating the need for custom schema creation and enhancing broad query capabilities across the database. * **Integration with Virtual Agent and AI Agents:** Knowledge Graph integrates with Now Assist/ServiceNow Otto Virtual Agent for personalized responses, slot-filling, and executing LLM-powered topics and skills. It also supports AI agents with user context and tool-based task execution. * **Support for Multiple LLM Providers:** Customers can select from Now LLM Service, Azure OpenAI GPT-4.1 variants, Google Gemini 2.0 and 2.5, and AWS Anthropic Claude 3.7 Sonnet, enabling flexibility in AI model usage aligned with ServiceNow's third-party model strategy. * **Configuration Item (CI) Relationship Queries:** Enables natural language questions about dependencies and relationships among services, servers, databases, and other CIs without manual query writing or CMDB navigation. * **Knowledge Graph Designer Enhancements:** A fresh Coral theme for portals and mobile, an interactive guided tour for admins, and a dedicated tagging section improve usability and setup experience. * **External User Access:** Knowledge Graph can be accessed by external users by enabling the snkg.enableexternalusercheck property and assigning the sncexternal role. ## Important Changes and Usage Notes * **Now Assist Usage Measurement:** Transitioned from a 365-day look-back model to a 365-day burn-down model resetting at contract anniversary across Yokohama Patch 5 and Australia Early Access, impacting usage tracking. * **Default Activation of Skills:** Certain Now Assist skills and agents are enabled by default for new customers or when upgrading from Yokohama Patch 11 onward, requiring potential ACL configuration for AI agents and agentic workflows. * **Schema Testing and Management:** Ability to test Knowledge Graph schemas with various LLM options, including adding previous conversations to queries, helping optimize performance and accuracy. * **Activation:** Knowledge Graph is active by default upon installation if the Generative AI business unit is downloaded or installed from the ServiceNow Store. * **Additional Requirements:** Instances must be upgraded to XP7 before Zurich and Australia upgrades. ## Expected Outcomes for Customers * Enhanced ability to query complex data relationships using intuitive visual tools and natural language, reducing the need for technical query knowledge. * Improved accuracy and relevance of AI-powered responses in Virtual Agent and other AI-driven workflows through better schema design, tagging, and integration with multiple LLM providers. * Streamlined upgrade experience with clear pre- and post-upgrade tasks, ensuring continuity and leveraging new Knowledge Graph capabilities. * Greater control over AI agent accessibility and behavior with configurable ACLs and user context integration. * Expanded support for external users, enabling broader access scenarios while maintaining security controls. Consolidated page of all release notes for Knowledge Graph from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Graph release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Graph to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgegraph-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=yokohama&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Access Knowledge Graph Schema](https://www.servicenow.com/docs/access?context=access-knowledge-graph-designer&family=yokohama&ft:locale=en-US) : Knowledge Graph now has a new NLQ graph schema available prebuilt along with user profile schema. See [KB article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2069778) for schema attributes. [Leverage Knowledge Graph prebuilt integration with Virtual Agent](https://www.servicenow.com/docs/access?context=example-use-case-for-knowledge-graph&family=yokohama&ft:locale=en-US) : Knowledge Graph provides the following new prebuilt integrations: * Integration with Now Assist Virtual Agent: Helps requesters with personalized responses on people queries and Natural Language queries. Also supports people citation card. [Exploring Knowledge Graph](https://www.servicenow.com/docs/access?context=exploring-knowledge-graph&family=yokohama&ft:locale=en-US) : Knowledge Graph helps requesters with personalized responses using its Integration with Now Assist Virtual Agent for User Context. Use Knowledge Graph integration with Now Assist Virtual Agent for Slot filling to helps pre-fill the slots for Virtual Agent topics using Natural Language Querying feature of Knowledge Graph. [Leverage Knowledge Graph prebuilt integration with Virtual Agent](https://www.servicenow.com/docs/access?context=example-use-case-for-knowledge-graph&family=yokohama&ft:locale=en-US) : Use the Knowledge Graph integrations with Now Assist Virtual Agent to utilize Knowledge Graph APIs built with LLM models, for personalized responses and slot-filling fields to execute LLM topics and skills in Virtual Agent. [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=yokohama&ft:locale=en-US) : Use Knowledge Graph designer to manage Knowledge Graph schemas, their nodes, node properties and edges. You can also use the interface to create, edit, duplicate, or delete a Knowledge Graph schema. [Leverage Knowledge Graph prebuild integration with AI agents](https://www.servicenow.com/docs/access?context=leverage-knowledge-graph-prebuild-integration-with-agentic-ai&family=yokohama&ft:locale=en-US) : Knowledge Graph provides the following prebuilt integrations: * Integration with Now Assist AI agents for User Context: Helps users with personalized responses. * Integration with AI agents as a tool: Used to perform specific tasks that are assigned to the AI agents. | | Zurich | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=zurich&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. [Using Enterprise graph schema](https://www.servicenow.com/docs/access?context=global-graph-schema&family=zurich&ft:locale=en-US) : Enterprise Graph is a pre-configured Knowledge Graph schema that eliminates the need for custom schema creation in KG designer. By mapping all tables, the Enterprise Graph schema enhances the breadth of query capabilities, enabling database queries across all instance tables. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=zurich&ft:locale=en-US) : Tags are lists of key tables that are important for answering natural language questions. They provide hints to Enterprise Graph on which tables to prioritize when retrieving information, thereby improving the accuracy of results. [Test a Knowledge Graph schema](https://www.servicenow.com/docs/access?context=test-a-knowledge-graph-schema&family=zurich&ft:locale=en-US) : Enter a query and test the Knowledge Graph schema using different LLM options. You can also add previous conversations before you run the query. [Configure LLM for Knowledge Graph](https://www.servicenow.com/docs/access?context=configure-gpt-4-0-for-knowledge-graph&family=zurich&ft:locale=en-US) : Select and configure between Now LLM Service, Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow third-party model strategy. | | Australia | [\[Placeholder link text to key using-graph-query-builder\]](https://www.servicenow.com/docs/access?context=using-graph-query-builder&family=australia&ft:locale=en-US) : A visual interface to build and run Knowledge Graph queries without coding, enabling users to explore entities, relationships, and apply filters easily. It also supports natural language queries converted by LLMs for intuitive querying and offers options to save and reuse the queries later. [Configuration item relationships and Knowledge Graph](https://www.servicenow.com/docs/access?context=ci-relationships-knowledge-graph&family=australia&ft:locale=en-US) : Enables users to ask natural language questions about how services, servers, databases, and other CIs relate to one another without writing queries or navigating CMDB tables directly. [Tagging in Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=tagging-in-knowledge-graph&family=australia&ft:locale=en-US) : The Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Knowledge Graph features. {#dfrn3-knowledgegraph-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&family=yokohama&ft:locale=en-US) : Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available. | | Zurich | [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=zurich&ft:locale=en-US) : Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: AI Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). [Using Knowledge Graph Designer](https://www.servicenow.com/docs/access?context=using-knowledge-graph-designer&family=zurich&ft:locale=en-US) : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | [\[Placeholder link text to key access-graph-query-builder\]](https://www.servicenow.com/docs/access?context=access-graph-query-builder&family=australia&ft:locale=en-US) : New Query Builder section on Knowledge Graph Designer landing page. You can also directly access it from the main menu. [Create Knowledge Graph tag](https://www.servicenow.com/docs/access?context=create-knowledge-graph-tags&family=australia&ft:locale=en-US) : The new option to add AI instructions at node, property, and edge level when creating a tag, gives more business context to natural language queries. | [ ] ## Removed Between your current release family and Australia, some Knowledge Graph features or functionality were removed. {#dfrn3-knowledgegraph-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Knowledge Graph features or functionality were deprecated. {#dfrn3-knowledgegraph-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Graph. {#dfrn3-knowledgegraph-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active by default if you have downloaded the Generative AI for BU. Important: Knowledge Graph is enabled automatically in your BU Generative AI Application. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Knowledge Graph is a ServiceNow AI Platform feature that is active on installation, by default. Important: Knowledge Graph is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Additional requirements : Ensure that your instance is upgraded to XP7. | | Zurich | Additional requirements : Ensure that your instance is upgraded to XP7. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Graph, such as specific requirements or compliance levels. {#dfrn3-knowledgegraph-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Graph we have noted them here. {#dfrn3-knowledgegraph-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Some Now Assist skills, agents, and agentic workflows are on by default. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. * Knowledge Graph now supports aggregate queries. * Improved accuracy for Now LLM Service. [Yokohama Patch 8](https://www.servicenow.com/docs/access?context=yokohama-patch-8&family=yokohama&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. * Supports nodes from parent and grandparent nodes from the hierarchy. * Supports CMDB queries in Now Assist panel. [Yokohama Patch 3](https://www.servicenow.com/docs/access?context=yokohama-patch-3&family=yokohama&ft:locale=en-US) * Seamlessly integrated with Now Assist in Virtual Agent, AI Agents and AI Search enabling personalized search results and context driven skills execution. * Seamless Integration with Now Assist in Virtual Agent for Natural Language Query. * Use Knowledge Graph as a tool to complete custom tasks for AI Agents. [Yokohama Patch 1](https://www.servicenow.com/docs/access?context=yokohama-patch-1&family=yokohama&ft:locale=en-US) * Knowledge Graph helps you in transforming large amount of data into a semantic representation, fostering more connected and customized user experiences. * Knowledge Graph boosts Virtual Agent by enabling large language models (LLMs) to provide contextually relevant responses tailored to each user. * Knowledge Graph creates a complex data model called Knowledge Graph schema with numerous entities and their relation within a few steps. * Knowledge Graph admins can use Knowledge Graph to create and manage the Knowledge Graph schemas. These Knowledge Graph schemas are the customized Knowledge Graph that consist of nodes, node properties, and edges. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. Zurich patch 13: * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Zurich Patch 12](https://www.servicenow.com/docs/access?context=zurich-patch-12&family=zurich&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Zurich Patch 11](https://www.servicenow.com/docs/access?context=zurich-patch-11&family=zurich&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Zurich Patch 7](https://www.servicenow.com/docs/access?context=zurich-patch-7&family=zurich&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. [Zurich Patch 5](https://www.servicenow.com/docs/access?context=zurich-patch-5&family=zurich&ft:locale=en-US) * Review changes to Now Assist usage measurement. [Zurich Patch 4](https://www.servicenow.com/docs/access?context=zurich-patch-4&family=zurich&ft:locale=en-US) * Users can use the new Enterprise Graph Knowledge Graph schema to map all instance tables and their relationships, enabling natural language queries across the entire database. It simplifies setup by eliminating custom schema creation and supports enhanced query accuracy. * Admins can create and use tags to prioritize relevant tables for specific use cases. * Users have the option to select Enterprise Graph(small) mode to restricts queries to tables in specified tags for narrower use cases, improving runtime speed and requiring tag specification. * Knowledge Graph now supports aggregate queries. [Zurich Patch 2](https://www.servicenow.com/docs/access?context=zurich-patch-2&family=zurich&ft:locale=en-US) * Admins can create Knowledge Graph schema with Workflow Data Fabric tables that enables users to retrieve data from different systems without moving them. This ensures efficiency and security when working with external tables. This enables Knowledge Graph functionality to external tables [Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US) * Supports nodes from parent and grandparent nodes in the hierarchy. * Supports Configuration Management Database (CMDB) queries in Now Assist panel. Zurich EA * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Knowledge Graph in addition to Now LLM Service and Azure OpenAI. * Select your preferred large language model (LLM) provider for Now Assist platform. Apart from Now LLM Service, the platform supports Azure OpenAI GPT-4.1 and GPT-4.1 mini, Google Gemini 2.0 Flash and 2.5 Pro, and AWS Anthropic Claude 3.7 Sonnet LLM providers with ServiceNow® third-party model strategy. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=zurich&ft:locale=en-US) for more information. | | Australia | * Knowledge Graph can now be accessed by External users, with user role snc_external, by setting the sn_kg.enable_external_user_check property to true. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow Otto® panel, ServiceNow® Otto for Virtual Agent, and AI Agents. [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * ServiceNow Otto is the new AI experience brand. ServiceNow Now Assist is now ServiceNow Otto. * Run queries visually using the Graph Query Builder to select entities, add relationships and filters without writing query syntax. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * Knowledge Graph now supports queries with Glidelist references. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * Knowledge Graph landing page now includes a dedicated tagging section that allows users to create, edit, and manage tags. * Tagging configuration has been enhanced to support table synonyms, column synonyms, data filters and column filters to improve the accuracy of natural language queries. * Added an interactive guided tour for admins, providing step-by-step walk through of key features and configurations to simplify setup. * Supports Configuration item (CI) Relationship queries, enabling natural language questions about CMDB configuration item dependencies and infrastructure topology. See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&family=australia&ft:locale=en-US) for more information. | [ ]