--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Knowledge Management release notes for upgrades from Yokohama to Australia # Combined Knowledge Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Knowledge Management Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive summary of updates, new features, changes, and important upgrade information for Knowledge Management from the Yokohama release through to the Australia release. It assists in preparing for upgrades by highlighting key enhancements and modifications relevant to Knowledge Management across these versions. Show full answer Show less ## New Features * **Yokohama:** Administrators can clone Knowledge Base (KB) generation skills and customize AI prompts for various AI model providers. This capability enables agents to generate Knowledge articles using Now Assist from single or multiple knowledge bases with tailored templates and prompts. * **Zurich:** Knowledge Management processes have been modernized by replacing legacy workflows with intuitive, visual flow designers. This simplifies operations and boosts efficiency. * **Australia:** No new features were introduced for Knowledge Management in this release. ## Changes * **Yokohama:** The HTML editor for Knowledge articles now includes an accessibility checker button in the TinyMCE toolbar, enabling authors to identify and resolve accessibility issues directly during article creation. * **Zurich:** * The Coral theme became the default for new portals, web, and mobile experiences with Next Experience or Core UI enabled, offering a modern, brand-neutral design and an optional dark theme to improve readability and reduce eye strain. * Enhanced Knowledge view pages in the workspace provide improved article displays and easier access to essential resources. The responsive design adapts seamlessly to different devices and orientations, improving user experience across platforms. * **Australia:** There were no changes to existing Knowledge Management features in this release. ## Removed and Deprecated Features No Knowledge Management features or functionalities were removed or deprecated from Yokohama through Australia releases. ## Activation Information * **Yokohama and Zurich:** Knowledge Management is an AI Platform feature that is activated by default. * **Australia:** No changes to activation status. ## Accessibility Information * **Yokohama:** Introduction of an accessibility checker in the TinyMCE toolbar helps authors ensure Knowledge articles meet accessibility standards. * **Zurich:** The Coral theme includes a dark mode option designed to enhance readability and reduce eye strain, especially in low-light environments. * **Australia:** No new accessibility updates. ## Additional Information * There are no updates regarding additional requirements, browser requirements, localization, or highlights for Knowledge Management in the Australia release. * The Yokohama Patch 6 introduced support for additional AI model providers such as Google Gemini and Anthropic Claude on AWS, expanding AI capabilities for Knowledge article generation with Now Assist. * The Zurich release enhanced workspace navigation, responsive design, and operational efficiency through migration to low-code flow designers. * The Australia release did not introduce further updates or enhancements for Knowledge Management. ## Practical Implications for ServiceNow Customers Customers upgrading from Yokohama to Australia can expect the following for Knowledge Management: * Improved AI-driven article creation with customizable prompts and multiple AI providers starting from Yokohama. * Enhanced accessibility tools and modernized user interfaces including the Coral theme and responsive Knowledge view pages introduced in Zurich. * Simplified process automation through visual flow designers replacing legacy workflows. * No feature removals or deprecations that would impact existing Knowledge Management functionality. * Activation of Knowledge Management features remains seamless as these are enabled by default. These enhancements collectively enable more efficient content creation, better user experiences across devices, and streamlined knowledge operations, helping organizations maintain effective and accessible knowledge bases. Consolidated page of all release notes for Knowledge Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Knowledge Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-knowledgemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Configure skills with custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=yokohama&ft:locale=en-US) : As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases. | | Zurich | [\[Placeholder link text to key knowledge-flow\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US) : Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Knowledge Management features. {#dfrn3-knowledgemanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Editing functions for knowledge articles in the HTML editor](https://www.servicenow.com/docs/access?context=knowledge-html-editor&family=yokohama&ft:locale=en-US) : Identify and resolve accessibility related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. | | Zurich | [Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [\[Placeholder link text to key knowledge-article-view-page-workspace\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US) : Enjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Knowledge Management features or functionality were removed. {#dfrn3-knowledgemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Knowledge Management features or functionality were deprecated. {#dfrn3-knowledgemanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Knowledge Management. {#dfrn3-knowledgemanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Knowledge Management is a ServiceNow AI Platform feature that is active by default. | | Zurich | Activation information : Knowledge Management is a ServiceNow® feature that is active by default. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels. {#dfrn3-knowledgemanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | Accessibility information : Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=accessibility-checker&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Knowledge Management we have noted them here. {#dfrn3-knowledgemanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | Yokohama Patch 6 * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. * Customize prompts for AI model providers to generate Knowledge articles with Now Assist. * Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. * Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. * Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. * Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]