--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Lead Management release notes for upgrades from Yokohama to Australia # Combined Lead Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Lead Management release notes for upgrades from Yokohama to Australia This consolidated release notes page provides ServiceNow customers with key information about Lead Management updates from the Yokohama release through to Australia. It includes new features, activation details, and important upgrade considerations to help customers prepare and implement changes effectively. Show full answer Show less ## Key Features * **REST APIs (Yokohama):** Introduced REST APIs to enable integration of Lead Management with external applications and websites. These APIs allow customers to create, modify, and retrieve leads and lead line items directly from their ServiceNow instance, facilitating automation and cross-system workflows. * **Manage Touchpoints (Australia):** Lead agents can now create touchpoints, log interaction activities, and schedule meetings directly from a lead record. This centralizes client interaction tracking throughout the lead lifecycle and supports both new meetings constructs and existing appointment records for scheduling. * **Task Association with Touchpoints (Australia):** Tasks can be linked to lead touchpoints to track follow-up work related to ongoing engagements, ensuring that all activities from discovery calls to qualification meetings are connected until the lead conversion. ## Upgrade and Activation Information Before upgrading to Australia, customers should review and complete the recommended pre- and post-upgrade tasks. Lead Management is available for installation via the ServiceNow Store. Customers must request installation from the ServiceNow Store website, which also provides version history and cumulative release notes for all released apps. ## Changes, Removals, Deprecations, and Additional Requirements No changes, removals, deprecations, additional requirements, browser requirements, accessibility, or localization updates were noted between Yokohama, Zurich, and Australia releases for Lead Management. ## Practical Benefits for ServiceNow Customers * Improved integration capabilities with external marketing and sales systems via REST APIs, enabling smoother lead data synchronization and automation. * Enhanced visibility and management of client interactions through touchpoints, allowing sales teams to efficiently track and manage engagement activities within the ServiceNow platform. * Streamlined scheduling and task association features that support comprehensive lead lifecycle management and better alignment of sales activities. Consolidated page of all release notes for Lead Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Lead Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-leadmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Lead Management. {#dfrn3-leadmanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [REST APIs for Lead Management](https://www.servicenow.com/docs/access?context=create-new-lead&family=yokohama&ft:locale=en-US) : REST APIs provide the following capabilities: * Integrate lead management with external applications and websites. * Create and modify leads and lead line items from applications like marketing automation systems. * Retrieve leads and lead line items from your ServiceNow instance. | | Zurich | No updates for this release. | | Australia | [Manage touchpoints](https://www.servicenow.com/docs/access?context=manage-touchpoints-lead&family=australia&ft:locale=en-US) : Create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. You can choose between the new meetings construct and existing appointment records for priority meeting scheduling. [View touchpoint records for a task](https://www.servicenow.com/docs/access?context=lead-management-use-tasks-tab&family=australia&ft:locale=en-US) : Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by: * Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings. * Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Lead Management features. {#dfrn3-leadmanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Lead Management features or functionality were removed. {#dfrn3-leadmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Lead Management features or functionality were deprecated. {#dfrn3-leadmanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Lead Management. {#dfrn3-leadmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | Activation information : Install Lead Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Lead Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Lead Management, such as specific requirements or compliance levels. {#dfrn3-leadmanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Lead Management we have noted them here. {#dfrn3-leadmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * REST APIs enable seamless integration of lead management with external applications and provide other capabilities. * REST APIs enable customers to create, update, and retrieve leads and lead line items from the ServiceNow instance. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | * Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle. * Enable lead agents to create touchpoints, log interaction activities, and schedule meetings directly from a lead record to track all client interactions in one place throughout the lead lifecycle. See [Lead Management](https://www.servicenow.com/docs/access?context=lead-management&family=australia&ft:locale=en-US) for more information. | [ ]