--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Legal Conflict of Interest release notes for upgrades from Yokohama to Australia # Combined Legal Conflict of Interest release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Legal Conflict of Interest Release Notes for Upgrades from Yokohama to Australia This consolidated release notes page provides ServiceNow customers with a comprehensive view of updates, new features, and important information for the Legal Conflict of Interest (COI) application as it upgrades from the Yokohama to Australia release families. It is designed to facilitate preparation for the upgrade by summarizing changes across all relevant releases, focusing on practical implications for users managing conflict of interest disclosures. Show full answer Show less ## Key Features * **Risk Assessment Utility (Zurich and Australia releases):** Automatically evaluates COI disclosures by applying predefined risk factors to generate a risk score and assign a risk level (Low, Medium, High). This risk level triggers the appropriate approval workflow without manual intervention. The utility supports three evaluation types: Condition, Subflow, and AI skill. AI skill evaluation requires installation and configuration of ServiceNow Otto for Legal Service Delivery (LSD). * **Conversational Intake for COI (Zurich and Australia releases):** Enables users to submit COI requests using natural language via Virtual Agent interfaces---Now Assist in Zurich and ServiceNow Otto in Australia. This reduces the need to manually fill intake forms by automatically populating form fields from the conversation. Automated risk assessment then expedites routing to the correct approval workflow, accelerating resolution times. This feature also requires the ServiceNow Otto for Legal Service Delivery (LSD) installation and configuration. ## Activation and Installation Legal Conflict of Interest is available through the ServiceNow Store. To activate or install the application, customers must request it via the ServiceNow Store portal. This process is consistent for both the Zurich and Australia releases. Additional details and cumulative release notes are accessible in the ServiceNow Store version history. ## Changes, Removals, and Deprecations No updates, removals, or deprecations were reported for the Legal Conflict of Interest application across the Yokohama, Zurich, and Australia releases. Customers can expect feature consistency where no changes are noted. ## Additional Considerations * **Browser, Accessibility, and Localization:** No new requirements or changes were introduced for browser compatibility, accessibility compliance, or localization in any release from Yokohama through Australia. * **Highlights:** The key highlight is the introduction and enhancement of natural language COI disclosure submission and automated risk assessment routing, which streamline the user experience and speed up conflict resolution. ## Practical Impact for Customers Upgrading to the Australia release enables customers to leverage advanced AI-powered risk assessment and conversational intake features---provided the ServiceNow Otto for Legal Service Delivery (LSD) is installed and configured. These capabilities reduce manual effort, improve accuracy in COI disclosures, and accelerate approval workflows, enhancing overall legal service delivery efficiency. Consolidated page of all release notes for Legal Conflict of Interest from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Legal Conflict of Interest release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Legal Conflict of Interest to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-legalconflictofinterest-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=zurich&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Conversational intake for COI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=zurich&ft:locale=en-US) : Using natural language to submit a conflict of interest request from Now Assist in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | | Australia | [Configure risk assessment](https://www.servicenow.com/docs/access?context=lsd-coi-config-risk-fac&family=australia&ft:locale=en-US) : The risk assessment utility evaluates conflict of interest disclosures against predefined risk factors to calculate a risk score and determine the risk level (Low, Medium, or High). The risk level automatically triggers the appropriate approval workflow. The utility supports three evaluation types: Condition, Subflow, and AI skill. Note: AI skill evaluation is available once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). [Submit COI request using AI](https://www.servicenow.com/docs/access?context=now-assist-lsd-convi&family=australia&ft:locale=en-US) : Using natural language to submit a conflict of interest request from ServiceNow Otto in the Virtual Agent interface reduces the effort required to fill in form fields because details provided in natural language are automatically populated into the intake form. Achieve faster resolution due to automated risk assessment that routes requests to the appropriate approval workflow based on calculated risk scores. Note: The conversational intake functionality is available only once you have installed and configured ServiceNow Otto for Legal Service Delivery (LSD). | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Legal Conflict of Interest features. {#dfrn3-legalconflictofinterest-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Legal Conflict of Interest features or functionality were removed. {#dfrn3-legalconflictofinterest-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Legal Conflict of Interest features or functionality were deprecated. {#dfrn3-legalconflictofinterest-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Legal Conflict of Interest. {#dfrn3-legalconflictofinterest-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Legal Conflict of Interest by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Legal Conflict of Interest is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Legal Conflict of Interest, such as specific requirements or compliance levels. {#dfrn3-legalconflictofinterest-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Legal Conflict of Interest we have noted them here. {#dfrn3-legalconflictofinterest-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | Disclose conflicts of interest using natural language from ServiceNow Otto in Virtual Agent rather than having to fill out intake forms. The risk assessment utility then automatically evaluates each submission and routes it to the appropriate approval workflow, enabling faster resolution. See [Legal Conflict of Interest](https://www.servicenow.com/docs/access?context=legal-conflict-of-interest-landing-page&family=australia&ft:locale=en-US) for more information. | [ ]