--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Manufacturing Commercial Operations release notes for upgrades from Yokohama to Australia # Combined Manufacturing Commercial Operations release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Manufacturing Commercial Operations Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document provides ServiceNow customers with a comprehensive view of Manufacturing Commercial Operations (MCO) changes from the Yokohama release through to Australia. It is designed to help customers prepare for the upgrade by summarizing new features, changes, deprecations, activation instructions, and important considerations across these releases. Show full answer Show less ## New Features * **Yokohama Release:** Introduced user roles to manage responsibilities, a dealer framework for business activity management and real-time data insights, and a sales promotion data model supporting bulk import (requires customization on existing portals). Key enhancements include support for multiple line items per case on the Business Portal and the ability to copy catalog items from the Service Catalog to Remote Catalog in Service Exchange, reducing duplication effort. * **Australia Release:** Delivered an MCO landing page offering role-based views for claims and pre-authorization requests, plus key metrics for claims agents and warranty assessors. Fraudulent claim detection is enabled through anomaly-detection rules that auto-approve or flag claims for review based on thresholds and patterns. The Quality Issue Management (QIM) playbook automates creation of remediation plans, triages non-conformance cases, assigns owners, and generates tasks. Integration with Field Service Management (FSM) allows work orders to be created from quality records for onsite interventions. Additionally, ServiceNow AI Platform introduces three licensing tiers (Foundation, Advanced, Prime) providing scaled AI capabilities. ## Changes * The Now LLM Service is deprecated as the default large language model provider in the Australia release; a third-party LLM is now the default, though the Now LLM Service remains available for manual selection. ## Activation and Installation Manufacturing Commercial Operations is available exclusively through the ServiceNow Store. Customers must request installation via the ServiceNow Store and can refer to the Store's version history for cumulative release notes. This process is consistent across Yokohama, Zurich, and Australia releases. ## Browser and Accessibility Considerations * ServiceNow Workspace does not support mobile devices, Internet Explorer, or legacy Microsoft Edge. Supported browsers include Microsoft Edge based on Chromium and others as listed in official browser support documentation. * The Zurich release introduced a Coral theme with a dark mode option to improve readability and reduce eye strain. ## Practical Benefits for ServiceNow Customers * Streamlined management of manufacturing claims, promotions, and dealer activities through enhanced role-based portals and frameworks. * Improved fraud detection and automated approval workflows reduce manual claim review efforts and enhance accuracy. * Enhanced quality management with automated triaging and task generation accelerates remediation and compliance. * Integration with FSM supports efficient onsite quality interventions directly from quality cases. * AI platform licensing tiers enable customers to tailor AI capabilities to their business needs, improving productivity and automation. * Features like multiple line item tracking and catalog item copying reduce administrative overhead in order and catalog management. Consolidated page of all release notes for Manufacturing Commercial Operations from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Manufacturing Commercial Operations release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Manufacturing Commercial Operations to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-manufacturingcommercialoperations-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Manufacturing Commercial Operations users](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) : User roles provide the information on the users and their responsibilities. [Dealer](https://www.servicenow.com/docs/access?context=dealer-data-model-overview&family=yokohama&ft:locale=en-US) : The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight. Note: Q2 release includes only the data model and not the playbook. [Sales Promotion data model](https://www.servicenow.com/docs/access?context=sales-promotion-campaign-claims&family=yokohama&ft:locale=en-US) : The sales promotion framework helps the OEM to publish the promotions and the dealers to raise the claims against these promotions after the product sales transaction is completed. Note: Q2 release includes only the data model and not the playbook. The sales promotion supports bulk import functionality. To enable bulk import, you must customize it on existing CSM or Business Location Service Portal (BLSP) portals. [Install Manufacturing Commercial Operations plugin](https://www.servicenow.com/docs/access?context=manufacturing-commercial-operations-plugins&family=yokohama&ft:locale=en-US) : List of all the plugins that are installed with Manufacturing Commercial Operations plugin. [Support multiple line items on a case to track requests on the Business Portal​](https://www.servicenow.com/docs/access?context=manufacturing-using&family=yokohama&ft:locale=en-US) : Capture and track requests for multiple items on the Business Portal.​ Case line items, case tasks, and case line tasks all appear on the case page​. [Enable copy of catalog items from Service Catalog to Remote Catalog in Service Exchange](https://www.servicenow.com/docs/access?context=mco-using-servicebridge-manufacturers&family=yokohama&ft:locale=en-US) : Eliminate duplication effort in Remote Catalog creation and maintenance​, by enabling the copying of standard portal catalog items. This process eliminates the need to manually recreate Service Catalog items in the Service Exchange Remote Catalog. [View products from the catalog and place orders directly through the Sales CRM self-service portal](https://www.servicenow.com/docs/access?context=mco-som-using&family=yokohama&ft:locale=en-US) : Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement portal​.​ | | Zurich | No updates for this release. | | Australia | [MCO landing page](https://www.servicenow.com/docs/access?context=mco-landing-page&family=australia&ft:locale=en-US) : The MCO core landing page surfaces role-based views of claims, pre-authorization requests, and key processing metrics for claims agents and warranty assessors. [Summarize fraudulent claim detection](https://www.servicenow.com/docs/access?context=mco-summarize-fraudulent-claim-detection&family=australia&ft:locale=en-US) : Anomaly-detection rules scan claim case lines against historical patterns and thresholds to identify fraudulent claims, flagging inflated amounts, frequency anomalies, and suspicious submission patterns. Claims meeting approval thresholds auto-approve with audit trail recording. Claims exceeding thresholds or exhibiting anomalies route to designated reviewers for investigation and disposition. [Create a product non-conformance case using playbook](https://www.servicenow.com/docs/access?context=mco-playbook-create-non-conformance&family=australia&ft:locale=en-US) : QIM playbook enables you to create remediation action plans and access system-recommended correction actions. It automatically triages non-conformance records, assigns owners, and creates tasks based on historical patterns. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [FSM integration](https://www.servicenow.com/docs/access?context=mco-fsm-integration&family=australia&ft:locale=en-US) : QIM integrates with FSM to support quality actions that require on-site intervention. When an NC or QI record identifies a need for field verification, containment, or remediation action, you can create an FSM work order directly from within QIM. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Manufacturing Commercial Operations features. {#dfrn3-manufacturingcommercialoperations-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. | [ ] ## Removed Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were removed. {#dfrn3-manufacturingcommercialoperations-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Manufacturing Commercial Operations features or functionality were deprecated. {#dfrn3-manufacturingcommercialoperations-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Manufacturing Commercial Operations. {#dfrn3-manufacturingcommercialoperations-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Manufacturing applications by requesting them from the ServiceNow Store. For details on installing the applications, see [Configuring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=configuring-manufacturing-foundation&family=yokohama&ft:locale=en-US). Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Manufacturing Commercial Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Manufacturing Commercial Operations is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=zurich&ft:locale=en-US). | | Australia | Browser requirements : ServiceNow workspace doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | [ ] ## Accessibility information Review details on accessibility information for Manufacturing Commercial Operations, such as specific requirements or compliance levels. {#dfrn3-manufacturingcommercialoperations-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Manufacturing Commercial Operations we have noted them here. {#dfrn3-manufacturingcommercialoperations-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Enable manufacturers, customers, suppliers, channels, and partners to connect and track services directly between instances without configuring and maintaining custom integrations. * Enable B2B customers to configure products and place orders via an uptake of the Sales Customer Relationship Management self-service order placement feature. * Transform emails into interactions rather than cases with email interactions. * Enable the dealer and sales promotion framework and its user role and responsibilities. * Configure the Manufacturing Commercial Operations plugins. See [Exploring Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Create recall campaigns and claims to manage recall campaigns and streamline collaboration with dealers to resolve claims. * Create repair claims to streamline collaboration with dealers to submit and resolve claims for repairs performed under warranty. * Create sales promotions and claims to manage sales promotion campaigns and to streamline collaboration with dealers to resolve claims. * Create phases and sub phases in the recall campaign to enable the manager to launch it for selected assets, and notify the targeted dealers. * Submit pre-authorization requests to confirm whether certain parts, fees, or repairs are covered under a warranty or service contract. * Create non-conformance (NC) and quality investigation (QI) cases to capture quality problems, coordinate investigations, and collaborate with stakeholders throughout resolution. See [Explore](https://www.servicenow.com/docs/access?context=manufacturing-explore&family=zurich&ft:locale=en-US) for more information. | | Australia | [Australia Patch 5](https://www.servicenow.com/docs/access?context=australia-patch-5&family=australia&ft:locale=en-US) * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including Now Assist for Manufacturing Commercial Operations. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * The CSM/FSM workspace landing page surfaces assigned claims, pre-authorization requests, and dashboard widgets with claims volume and value insights. * Anomaly-detection rules enable auto-approval or flagging of repair claim case lines for human review based on eligibility thresholds and historical claim averages. * Repair claim case lines display a suggested action and reason on the panel, giving claim reviewers job-level and claim-level analysis in a single view. * QIM playbook enables creation of remediation action plans and use of system-recommended containment actions. * QIM auto-triages non-conformance records, assigns owners, and generates tasks based on historical patterns. * QIM integrates with FSM, enabling work order creation directly from NC and QI records for on-site verification, containment, or remediation action. See [Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=manufacturing-overview&family=australia&ft:locale=en-US) for more information. | [ ]