--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Mastercard Spoke release notes for upgrades from Yokohama to Australia # Combined Mastercard Spoke release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Mastercard Spoke Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document is designed to help ServiceNow customers prepare for upgrading Mastercard Spoke from the Yokohama release family to Australia. It summarizes new features, changes, deprecated functionality, activation details, and other relevant upgrade information spanning the Yokohama, Zurich, and Australia releases. The document also clarifies when no updates were made for specific releases to streamline upgrade planning. Show full answer Show less ## Key Features New Mastercard Spoke actions introduced between Yokohama and Australia primarily relate to enhanced integration with Mastercom Extended APIs for dispute management. These include actions for: * Attaching and checking documents by case, claim, or event IDs * Creating reports, chargeback reversals, claims, pre-arbitration/arbitration, and compliance cases * Initiating disputes and looking up detailed case, claim, queue, report, and transaction information * Updating cases and representments * Uploading documents and managing dispute workflows more efficiently Specifically, the Zurich release introduced the capability for dispute agents to file pre-arbitration and arbitration cases directly through Mastercard's API. New Mastercom Case Filing Management and Chargeback Management spoke actions support these workflows, enabling real-time data exchange and embedded dispute lifecycle management. ## Changes and Visual Enhancements The Zurich release made the Coral theme the default for new portal, web, and mobile experiences using Next Experience or Core UI. This theme offers a modern, brand-neutral look, with a dark theme option available to improve accessibility and reduce eye strain. ## Activation and Availability Mastercard Spoke is available for installation through the ServiceNow Store. Customers should request the app from the store and refer to the ServiceNow Store version history for cumulative release notes and version details. No updates to activation procedures were introduced in the Australia release. ## Additional Notes * No features or functionalities were removed or deprecated between Yokohama and Australia releases. * No changes were made to browser requirements, localization, or accessibility standards beyond the introduction of the dark theme option with the Coral theme. * Customers using Mastercard Spoke can leverage these capabilities to manage card disputes effectively using Mastercom APIs, accelerating deployment and reducing development effort. Consolidated page of all release notes for Mastercard Spoke from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Mastercard Spoke to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-mastercardspoke-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Mastercard Spoke actions](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) : The following Mastercard Spoke actions were built for Mastercom Extended: * Attach Document by Case ID - Extended * Attach Documents by Claim ID and Event ID - Extended * Check Document Details - Extended * Create a Report - Extended * Create Chargeback Reversal - Extended * Create Claim - Extended * Create Pre-Arbitration/Arbitration Case - Extended * Create Pre-Compliance/Compliance Case - Extended * Initiate a Dispute by Claim ID - Extended * Look up Case Details by ID - Extended * Look up Claim Details by ID Request Builder - Extended * Look up Claim Details by ID Response Parser - Extended * Look up Claim Details Request Builder - Extended * Look up Claim Details Response Parser - Extended * Look up Claims in a Queue by ID Stream - Extended * Look up Completed Report - Extended * Look up Processed Documents by Case ID Request Builder - Extended * Look up Processed Documents by Case ID Response Parser - Extended * Look up Processed Documents by Document Completed ID Request Builder - Extended * Look up Processed Documents by Document Completed ID Response Parser - Extended * Look up Queue by ID - Extended * Look up Queues Stream - Extended * Look up Report Fields - Extended * Look up Report Fields Stream - Extended * Look up Report Status - Extended * Look up Reports Stream - Extended * Look up Statuses for Documents Associated with Cases - Extended * Look up Transactions Request Builder - Extended * Look up Transactions Response Parser - Extended * Update Pre-Arbitration/Arbitration Case - Extended * Update Pre-Compliance/Compliance Case - Extended * Update Representment by Claim ID and Event ID - Extended * Upload Documents - Extended | | Zurich | [Pre-arbitration and arbitration case filing](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) : Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include:{#dfrn3-mastercardspoke-summary__entry__16} | Category | Spoke actions | |-|-| | Mastercom Case Filing Management | * Create Case Request Builder * Create Case Response Parser * Look up Case Documents Request Builder * Look up Case Documents Response Parser * Look up Cases Status * Take Action on Case * Look up List of Claims | | Mastercom Chargeback Management | * Look up Chargeback Documents Request Builder * Look up Chargeback Documents Response Parser | | Health Check | Look up API Suite Health | [Table 1. Mastercard Spoke] | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Mastercard Spoke features. {#dfrn3-mastercardspoke-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Mastercard Spoke features or functionality were removed. {#dfrn3-mastercardspoke-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Mastercard Spoke features or functionality were deprecated. {#dfrn3-mastercardspoke-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Mastercard Spoke. {#dfrn3-mastercardspoke-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Important: Mastercard Spoke is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels. {#dfrn3-mastercardspoke-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Mastercard Spoke we have noted them here. {#dfrn3-mastercardspoke-summary__entry__90} | Release | Release notes | |-|-| | Yokohama | * Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs. * Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * File pre-arbitration and arbitration cases directly through Mastercard's API. * Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. * Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. * Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See [Mastercard Spoke](https://www.servicenow.com/docs/access?context=mastercard-spoke&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]