--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Yokohama to Australia # Combined Now Assist for IT Operations Management (ITOM) release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Now Assist for IT Operations Management (ITOM) Release Notes for Upgrades from Yokohama to Australia This consolidated document provides comprehensive release notes for ServiceNow's Now Assist for IT Operations Management (ITOM) covering upgrades from the Yokohama release family through to Australia. It serves as a central resource to help ITOM customers understand updates, new features, changes, deprecations, and activation requirements associated with these releases. Show full answer Show less ## Upgrade Preparation Before upgrading to the Australia release, customers should review and complete any pre- and post-upgrade tasks outlined in the release notes. Notably, from Yokohama through Australia, there are no new features, changes, removals, or deprecations documented specifically for Now Assist for ITOM, indicating stability in the feature set during this upgrade path. ## Activation and Licensing * To activate Now Assist for ITOM, customers must install the **AIOps Experience \[snsowaiops\]** application from the ServiceNow Store. * ServiceNow Otto for ITOM is also available through the ServiceNow Store and requires an **ITOM Pro Plus or Enterprise Plus license**. * Customers can refer to the ServiceNow Store version history for cumulative release notes and detailed app information. ## Key Highlights from Yokohama Release Patches * **Yokohama Patch 11:** * Now Assist skills in the "analyze potential impact" agentic workflow are enabled by default. * Introduction of a new "manage alerts autonomously" workflow featuring AI agents for alert triage, impact analysis, and root cause investigation to reduce resolution times. * Additional role configurations required to utilize agentic workflows and AI agents. * **Yokohama Patch 6:** * Enhanced impact analysis with five new AI agents in the "Analyze alert impact" workflow. * Improved alert investigation via mixed alert groups in the Now Assist panel. * New "Triage and analyze alert" workflow to support initial alert triage and incident context analysis. * Improved security with Access Control Lists (ACLs) for AI agents. * Expanded AI model provider support including Google Gemini, Anthropic Claude on AWS, in addition to Now LLM Service and Azure OpenAI. * **Yokohama Patch 3:** * Streamlined alert investigation and context gathering using the "Analyze alert impact" workflow. * Automated initial alert triage and analysis through the "Triage and analyze alert" workflow covering alert assignment, history analysis, and incident summarization. * Reference to ServiceNow Otto for ITOM for further information on AI-driven operational workflows. ## Additional Information * No updates or changes in browser requirements, accessibility, localization, or highlight information were noted for the Yokohama, Zurich, or Australia releases. * Customers are encouraged to consult the ServiceNow Store for application installation and version history details to ensure smooth activation and compliance. ## What Customers Can Expect Upgrading Now Assist for ITOM from Yokohama to Australia maintains a consistent experience with no disruptive feature removals or deprecations. The Yokohama patches notably enhanced AI-driven alert management and triage capabilities, improving operational efficiency and response times. Customers with appropriate ITOM licenses can leverage these AI-powered workflows by activating the required applications from the ServiceNow Store, ensuring optimized IT operations management. Consolidated page of all release notes for Now Assist for IT Operations Management (ITOM) from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Now Assist for IT Operations Management (ITOM) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Now Assist for IT Operations Management (ITOM) to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Now Assist for IT Operations Management (ITOM) features. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Now Assist for IT Operations Management (ITOM) features or functionality were removed. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Now Assist for IT Operations Management (ITOM) features or functionality were deprecated. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Now Assist for IT Operations Management (ITOM). {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : * Install the AIOps Experience \[sn_sow_aiops\] application from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). * Install ServiceNow Otto for ITOM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: ServiceNow Otto for ITOM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | Additional requirements : The ServiceNow Otto for ITOM application requires an ITOM Pro Plus or Enterprise Plus license. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Now Assist for IT Operations Management (ITOM), such as specific requirements or compliance levels. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Now Assist for IT Operations Management (ITOM) we have noted them here. {#dfrn3-nowassistforitoperationsmanagementitom-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | [Yokohama Patch 11](https://www.servicenow.com/docs/access?context=yokohama-patch-11&family=yokohama&ft:locale=en-US) * Review changes to Now Assist usage measurement. * Now Assist skills used in the analyze potential impact agentic workflow are turned on by default. * Use the new manage alerts autonomously workflow to efficiently manage alerts and minimize resolution times, including an AI agent for triage, impact analysis, and root cause investigation. * Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 * Get deeper impact analysis in the Analyze alert impact agentic workflow with five new AI agents. * Review Alert analysis, and relevant information for new mixed alert groups in the Now Assist panel to help investigate alerts more effectively. * Use the Triage and analyze alert agentic workflow to perform initial triage and analysis in the context of an incident. * Enhance security for Now Assist AI agents with Access Control Lists (ACLs). * Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 * Investigate alerts and get the context that you need to respond efficiently using the Analyze alert impact agentic workflow. * Automatically perform initial alert triage and analysis tasks such as assigning alerts, analyzing alert history, and summarizing past incidents, with the Triage and analyze alert agentic workflow. See [ServiceNow Otto for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&family=yokohama&ft:locale=en-US) for more information. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ]