--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined On-Call Onboarding release notes for upgrades from Yokohama to Australia # Combined On-Call Onboarding release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined On-Call Onboarding Release Notes for Upgrades from Yokohama to Australia This consolidated guide helps ServiceNow customers prepare for upgrading On-Call Onboarding from the Yokohama release family to Australia. It compiles all pertinent release notes, highlighting new features, activation requirements, and important upgrade considerations. The document emphasizes that many sections have no changes between these releases, ensuring focus on relevant updates. Show full answer Show less ## Key Features * **Bulk On-Call Schedule Setup Wizard:** Introduced in Zurich and continued in Australia, this feature enables admins with the `rotaadmin` role to onboard multiple teams onto on-call rotations simultaneously through a guided workflow within the Service Operations Workspace (SOW), replacing the need for individual team configuration. * **Excel-Based Bulk Roster Template:** The setup wizard generates a pre-populated Excel workbook for selected teams, simplifying data entry by requiring only team member names and rotation settings before upload back into the wizard. ## Activation and Installation * On-Call Onboarding must be requested and installed from the ServiceNow Store. * **Minimum Patch Requirements:** Zurich Patch 11 or later and Australia Patch 4 or later are required to install and use the On-Call Onboarding application. * Customers should consult the ServiceNow Store version history for cumulative release notes and app availability. ## Changes, Removals, and Deprecations No changes, removals, or deprecations of On-Call Onboarding features occurred between Yokohama, Zurich, and Australia releases, indicating stability in the product's core functionalities during this upgrade path. ## Additional Considerations * **Upgrade Tasks:** Customers should review and complete any required pre- and post-upgrade tasks as outlined in the full release notes to ensure a smooth transition. * **Browser, Accessibility, Localization:** No updates or changes were introduced in these areas between the releases. * **Highlight:** The bulk onboarding functionality includes per-team rollback safety---if one team's setup fails, the rest of the batch completes successfully, enhancing reliability during mass onboarding. ## Practical Benefits By leveraging the bulk onboarding capabilities, ServiceNow customers can significantly reduce manual effort and potential errors when setting up on-call rotations for multiple teams. The guided wizard and Excel template streamline the process, improving operational efficiency and consistency across teams. Consolidated page of all release notes for On-Call Onboarding from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family On-Call Onboarding release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading On-Call Onboarding to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-oncallonboarding-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for On-Call Onboarding. {#dfrn3-oncallonboarding-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=zurich&ft:locale=en-US) : Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). [Excel-based bulk roster template for upload](https://www.servicenow.com/docs/access?context=oc-bulk-schedule-roster-template&family=zurich&ft:locale=en-US) : The bulk on-call schedule setup wizard generates a pre-populated Excel workbook for the teams selected in the shift-template step. This template helps admins only need to fill in team member names per shift and rotation settings before uploading it back into the wizard. | | Australia | [Bulk on-call schedule setup wizard](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US) : Admins with the rota_admin role can now onboard many teams onto on-call rotations in a single guided flow, instead of configuring each team one-by-one in On-Call Scheduling. Select the On-Call Bulk Onboarding in Service Operations Workspace (SOW). [Excel-based bulk roster template for upload](https://www.servicenow.com/docs/access?context=oc-bulk-schedule-roster-template&family=australia&ft:locale=en-US) : The bulk on-call schedule setup wizard generates a pre-populated Excel workbook for the teams selected in the shift-template step. This template helps admins only need to fill in team member names per shift and rotation settings before uploading it back into the wizard. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing On-Call Onboarding features. {#dfrn3-oncallonboarding-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some On-Call Onboarding features or functionality were removed. {#dfrn3-oncallonboarding-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some On-Call Onboarding features or functionality were deprecated. {#dfrn3-oncallonboarding-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate On-Call Onboarding. {#dfrn3-oncallonboarding-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Zurich Patch 11 or later is required to install and use the On-Call Onboarding. Important: On-Call Onboarding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install On-Call Onboarding by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Australia Patch 4 or later is required to install and use the On-Call Onboarding. Important: On-Call Onboarding is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for On-Call Onboarding, such as specific requirements or compliance levels. {#dfrn3-oncallonboarding-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for On-Call Onboarding we have noted them here. {#dfrn3-oncallonboarding-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Onboard many teams onto on-call rotations at once --- shift templates, rosters, and escalation policies --- instead of configuring each team one at a time. * Keep bulk schedule setup safe with per-team rollback: if one team's setup fails, the rest of the batch still completes. See [Create on-call schedules for multiple groups](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=zurich&ft:locale=en-US) for more information. | | Australia | * Onboard many teams onto on-call rotations at once --- shift templates, rosters, and escalation policies --- instead of configuring each team one at a time. * Keep bulk schedule setup safe with per-team rollback: if one team's setup fails, the rest of the batch still completes. See [Create on-call schedules for multiple groups](https://www.servicenow.com/docs/access?context=oc-create-bulk-schedule-onboarding&family=australia&ft:locale=en-US) for more information. | [ ]