--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Operational Sustainability Management release notes for upgrades from Yokohama to Australia # Combined Operational Sustainability Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Sustainability Management Release Notes for Upgrades from Yokohama to Australia This consolidated document provides a comprehensive view of the release notes for Operational Sustainability Management (OSM) upgrades from Yokohama through Zurich to Australia. It is designed to assist ServiceNow customers in preparing for upgrades by summarizing new features, changes, removals, deprecations, and important activation and upgrade information across these releases. Show full answer Show less Notably, there are no updates specific to the Australia release, with most enhancements and changes occurring in earlier releases such as Zurich. ## Key Details for Upgrading * **Pre- and post-upgrade tasks:** Customers should review and complete necessary upgrade tasks to ensure smooth transition. * **Activation:** Operational Sustainability Management must be installed via the ServiceNow Store by submitting a request. This applies consistently across Yokohama and Zurich releases. * **Browser, localization, accessibility, and additional requirements:** No new changes or requirements have been introduced between Yokohama and Australia. ## Notable Features and Enhancements (Primarily in Zurich Release) * Organizations can input estimated data using predefined methods (e.g., averages) when actual data is unavailable, improving data completeness. * A new review process for automated metric definitions enhances data accuracy and governance. * Integration of real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard supports more precise sustainability reporting, especially for desktops and laptops. * Functionality to track and reuse narratives or statements in disclosures simplifies highlighting key achievements. * Claims creation is streamlined via a Microsoft 365 plugin, enabling direct claim generation from Word documents into ServiceNow. * Entity-based access control has been enhanced for metrics and related data, improving security and granular permission management. * Automatic creation and synchronization of claims during disclosure uploads via the ServiceNow Word add-in support efficient ESG reporting and traceability. * Calculated Metric Definition Settings now allow specifying default operand values to prevent calculation errors due to missing data, ensuring reliability. * Renaming metric definitions can propagate the change to child metrics and associated tasks, aiding consistency across configurations. * Audit tracking has been enabled for emission factor tables, logging all changes to support compliance and traceability. * Removal of unit restrictions between calculated metric definitions and emission factors allows any emission factor to be applied regardless of unit, increasing flexibility. ## Information Without Updates The Yokohama and Australia releases report no updates to new features, changes, removals, deprecations, additional requirements, browser compatibility, accessibility, or localization for Operational Sustainability Management. ## Implications for ServiceNow Customers Customers planning to upgrade to Australia can expect: * A stable release without new feature changes or removals in this latest version. * Continued use of features and enhancements introduced in Zurich, including improved data accuracy, integration, and reporting capabilities. * The necessity to activate OSM through the ServiceNow Store if not already installed. * Confidence in compliance and auditability due to enhanced tracking and governance features. This consolidated view helps customers focus upgrade efforts on prior enhancements and maintain operational continuity through the Australia release. Consolidated page of all release notes for Operational Sustainability Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Sustainability Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Sustainability Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Sustainability Management features. {#dfrn3-operationalsustainabilitymanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Operational Sustainability Management features or functionality were removed. {#dfrn3-operationalsustainabilitymanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Sustainability Management features or functionality were deprecated. {#dfrn3-operationalsustainabilitymanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Operational Sustainability Management. {#dfrn3-operationalsustainabilitymanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Operational Sustainability Management by requesting it from ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Operational Sustainability Management is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Operational Sustainability Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Sustainability Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Sustainability Management, such as specific requirements or compliance levels. {#dfrn3-operationalsustainabilitymanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Sustainability Management we have noted them here. {#dfrn3-operationalsustainabilitymanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Model and prepare for potential outcomes with what-if scenario analysis tools that can help with your strategic planning. * Review the calculated metric definition data by using a formula tree so that you can access detailed information on the operands, metric definitions, metrics, and emission factors. * Streamline ESG metric tracking and enable trend analysis with enhanced Metric data tasks that support choice and HTML response formats and table improvements. * Import your historical metric data by using an import template to update and manage metric data within your organization. * Assign data owners dynamically for metrics that are based on configurations. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Enable organizations to provide estimated data using pre-defined methods like average when actual data isn't available. * Enhance data accuracy and governance by adding a review process for automated metric definitions. * Integrate real-time energy consumption data from DEX into the ESG Sustainable IT Dashboard for more accurate and reliable sustainability reporting, especially for desktops and laptops. * Enabled tracking and reusing narratives or statements for disclosures, making it easy to highlight specific achievements or commitments. * Enable creating claims directly from Microsoft Word to ServiceNow via the Microsoft 365 plugin. * Use enhanced entity-based access for metric definitions, metrics, metric data tasks, and metric data, enhancing data security and granular access control. * Create and synchronize claims automatically when uploading disclosures from Word via the ServiceNow add-in. This streamlines ESG reporting and confirming traceability across templates. * Avoid calculation inconsistencies caused by missing operand values. The Calculated Metric Definition Settings table enables specifying default values for operands, confirming smooth execution and flexible configuration. * When renaming a metric definition, there's an option to apply the updated name to its child metrics and their associated metric data tasks. * Enabled audit tracking for emission factor tables and all changes are automatically logged for compliance and traceability. * Removed the unit restrictions between calculated metric definitions and emission factors, enabling any emission factor to be applied regardless of unit. See [Environmental, Social, and Governance Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]