--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Operational Technology Manager release notes for upgrades from Yokohama to Australia # Combined Operational Technology Manager release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 19 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Operational Technology Manager Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document covers all major updates, changes, deprecations, and enhancements for ServiceNow Operational Technology Manager (OTM) from the Yokohama through to the Australia release. It is designed to help ServiceNow customers plan and execute their upgrades efficiently while understanding new capabilities and adjustments in each release. Show full answer Show less Operational Technology Manager is available from the ServiceNow Store and includes integrations with the ServiceNow AI Platform and Industrial Workspace to manage OT devices, networks, and related CMDB configurations. ## Key Features Introduced * **Industrial Workspace Enhancements:** New About Industrial Workspace page to review installed OT applications and versions; improved search capabilities to include CMDB records. * **Device Management Improvements:** Ability to identify virtual OT devices, create remediation tasks directly from import validations, and view device-to-device connections with detailed information such as ports and protocols. * **Operational Technology Visibility Dashboard:** Provides comprehensive tracking of OT data across sites with added site filtering and a Dashboard Library for easy access. * **CMDB OT Class Model Updates:** Expanded references and related lists for OT devices supporting firmware, software instances, network connections, backup management, and new device types including industrial printers. * **Automated IT to OT Conversion:** Use CMDB groups to convert and contextualize IT configuration items as OT devices, with limits on bulk processing and enhanced scheduling capabilities. * **Pre-import OT Worksheet Entry Review (POWER) Tool:** Supports importing OT device data from Excel spreadsheets with validation roles, firmware record creation, and integration with Service Graph Connector for Microsoft Excel. * **Enhanced Access Control for OT:** Introduces data filters and deny-unless ACL rules to strengthen OT system security. * **Operational Technology Network Map:** Visualize subnets and OT devices per site within the Industrial Workspace. * **ServiceNow AI Platform Licensing Tiers:** Foundation, Advanced, and Prime tiers offer graduated AI capabilities including generative AI skills and autonomous workflows tailored to customer needs. * **Now LLM Service Updates:** Introduction of new Gemma 4 model and phased deprecation of older models, with third-party LLM becoming the default for new AI assets. ## Important Changes * Removal of Manufacturer and Model Number fields from OT device views to streamline data presentation. * Renaming of menu items and features such as Automated IT OT Bulk Conversion to Automated IT OT Bulk Contextualization for clarity. * Introduction of granular admin roles allowing more precise administrative control without full admin privileges. * Changes to related lists and tabs, such as renaming OT Subnets to OT Subnet Mappings and consolidation of OT device details into CMDB class form views. * Limits on bulk contextualization processes, including maximum records per job and CMDB group constraints. * Removal of "New" buttons for users with read-only access on certain related lists to maintain data integrity. ## Deprecations and Removals * Deprecation of Service Graph Connector for Microsoft Excel staging tables and preparation for future removal of Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console). * OT Manager dashboard no longer available in the Industrial Workspace from Yokohama onwards; replaced by the Operational Technology Visibility dashboard. * Now LLM Service is no longer default for new/inactive AI assets; existing configurations remain functional but new developments should use alternative models. ## Upgrade Considerations * Review and complete pre- and post-upgrade tasks to ensure smooth transition, especially around new security controls and data model changes. * Ensure roles and permissions account for new granular admin roles and enhanced access control features. * Adjust existing workflows and integrations to accommodate renamed features and deprecated components. * Validate bulk contextualization jobs against new limits to avoid processing delays. ## Practical Benefits for ServiceNow Customers * Enhanced visibility and control over OT device data and network topology improve operational insights and troubleshooting capabilities. * Improved security posture with Enhanced Access Control safeguards OT data and access. * Streamlined data import and remediation processes reduce manual effort and improve data accuracy. * Flexible AI capabilities through tiered licensing help tailor OT management intelligence to organizational needs. * Refined CMDB integration supports better asset management and aligns IT and OT asset data for holistic infrastructure management. Consolidated page of all release notes for Operational Technology Manager from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Operational Technology Manager release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Operational Technology Manager to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-operationaltechnologymanager-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Operational Technology Manager. {#dfrn3-operationaltechnologymanager-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [About the Industrial Workspace page](https://www.servicenow.com/docs/access?context=view-installed-ot-applications&family=yokohama&ft:locale=en-US) : Use the About Industrial Workspace page on the ServiceNow AI Platform to view the OT applications and the versions that you have installed on your instance. [Search for a record in the Industrial Workspace](https://www.servicenow.com/docs/access?context=search-in-industrial-workspace&family=yokohama&ft:locale=en-US) : Search for CMDB tables in the Industrial Workspace to find CMDB related records. The search function was previously limited only to other Operational Technology records. [Check whether an OT device is virtual](https://www.servicenow.com/docs/access?context=ot-assets-form&family=yokohama&ft:locale=en-US) : Check whether an OT device is virtual using the Is Virtual field for OT devices in the following categories: * OT Supervisory System * OT Control System * OT Field Devices * Unclassed OT Devices [Create remediation tasks for invalid staging records from an import task](https://www.servicenow.com/docs/access?context=create-remediation-task-for-validation-errors&family=yokohama&ft:locale=en-US) : After validating the imported staging records, create remediation tasks for invalid staging records directly in the import task record. [Operational Technology Visibility dashboard](https://www.servicenow.com/docs/access?context=ot-manager-dashboard&family=yokohama&ft:locale=en-US) : Track your OT data across different sites with the Operational Technology Visibility dashboard available in the Industrial Workspace. [Automatic conversion of IT to OT devices using CMDB groups](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=yokohama&ft:locale=en-US) : Use CMDB groups to group IT configuration items (CIs) based on additional information, such as software installed, so that you can convert the CIs to OT devices. [Mapped equipment model entity for your OT devices](https://www.servicenow.com/docs/access?context=view-all-mapped-ot-devices&family=yokohama&ft:locale=en-US) : Identify the equipment model entity that your OT devices are mapped to in the Industrial Workspace and help group your device data by equipment model entity. [Important actions configuration on the OT Action-Oriented Landing Page](https://www.servicenow.com/docs/access?context=configure-order-important-actions-aolp&family=yokohama&ft:locale=en-US) : Configure the OT Action-Oriented Landing Page by using the Sort items field for your important actions. [CMDB OT class model updates](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-operation-technology&family=yokohama&ft:locale=en-US) : Leverage an enhanced OT user experience and make additional configurations for your OT devices with the following CMDB OT class model updates: * The OT Device Network Connection \[sn_ot_device_network_connection\] table references the CMDB CI relationships \[cmdb_rel_ci\] table to support device-to-device connections on the OT network. * The Key Value \[cmdb_key_value\], Software Instance \[cmdb_software_instance\] and Firmware Install \[cmdb_firmware_install\] table references were added to the OT view on IT and OT classes. * The Backup Storage Information \[cmdb_backup_storage_information\] and Backup Job Execution History \[cmdb_backup_job_execution_history\] tables reference the CMDB CI relationships \[cmdb_rel_ci\] table to support backup management use cases. * Product Instance Identifier was added as an identifier for the OT Identification Rule. * The OT backup management model was added to help you store multiple backups against a configuration item. * Firmware Installation \[cmdb_firmware_install\], Key Value \[cmdb_key_value\], and Software Instance \[cmdb_software_instance\] tables were added as a related entry for OT classes. * The ire_criterion_attribute attribute was added to the OT Entity \[cmdb_ot_entity\] table to act as a criterion attribute for an OT entity-related entry. * Optional conditions to filter the records during identification and reconciliation were added to the OT identification rules. * The OT Class Mapping Template \[ot_class_mapping_template\] table was introduced to capture class mappings used for Service Graph Connectors. * Required conditions were added under Advanced Configuration that must be met for lookup identification rules. * Industrial printer (industrial_printer) was added as an OT device type. [Pre-import OT Worksheet Entry Review (POWER) tool updates](https://www.servicenow.com/docs/access?context=service-graph-connector-for-OT-excel&family=yokohama&ft:locale=en-US) : Import OT devices with distributed Microsoft Excel spreadsheets to help manage your OT system and its devices. The Pre-Import OT Worksheet Entry Review (POWER) tool includes the following new functionality: * Improve validations with access to ISA sites using the cmdb_ot_isa_viewer role that has been added to the ot_staging_user role needed for running validations. * Upload, validate, and import Microsoft Excel spreadsheet data for the Service Graph Connector for Microsoft Excel by creating an import task and attaching the spreadsheet to the import task record. * Firmware Installation records can be created when a firmware version is available. * OT entity update issues can be resolved through the Service Graph Connector for Microsoft Excel. * The new Industrial Core plugin (com.sn_ot_core) is required for class mapping when using the Service Graph Connector for Microsoft Excel. | | Zurich | [Use Enhanced Access Control for OT](https://www.servicenow.com/docs/access?context=ot-enhanced-access-control&family=zurich&ft:locale=en-US) : Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=zurich&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Operational Technology Network Map](https://www.servicenow.com/docs/access?context=utilizing-ot-network-map&family=zurich&ft:locale=en-US) : Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet. [CMDB OT class model updates](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-operation-technology&family=zurich&ft:locale=en-US) : Configure for your OT devices with the following CMDB OT class model updates: * The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device. * The IP Network Subnets related list was added to the following CMDB classes: * cmdb_ci_display * cmdb_ci_firewall_network * cmdb_ci_security * cmdb_ci_ids_network * cmdb_ci_imaging * cmdb_ci_unclassed_hardware * cmdb_ci_multimedia * cmdb_ci_monitor_control * cmdb_ci_aix_server * cmdb_ci_computer * cmdb_ci_esx_server * cmdb_ci_hardware * cmdb_ci_hpux_server * cmdb_ci_hyper_v_server * cmdb_ci_iot * cmdb_ci_ip_firewall * cmdb_ci_ip_router * cmdb_ci_ip_switch * cmdb_ci_linux_server * cmdb_ci_monitor_control * cmdb_ci_netgear * cmdb_ci_ot * cmdb_ci_pc_hardware * cmdb_ci_printer * cmdb_ci_protocol_converter * cmdb_ci_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * cmdb_ci_win_server * You can now view the OT device details for the following CMDB classes: * cmdb_ci_esx_server * cmdb_ci_hyper_v_server * Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes: * cmdb_ci_aix_server * cmdb_ci_hpux_server * cmdb_ci_pc_hardware * cmdb_ci_hyper_v_server * cmdb_ci_esx_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * Admins can edit the protection policy for an OT View rule for all CMDB classes. | | Australia | [Now LLM Service](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) deprecation : Starting with the September 2026 release, Gemma 4 joins our growing portfolio of open-weight models available through Now LLM Service. We're committed to bringing you the latest industry advancements while maintaining sovereignty-focused options, all hosted and governed by ServiceNow with the infrastructure and data protections you rely on today. Older models will remain available for existing published AI skills, agents, and agentic workflows, but will no longer be available for new development or configuration. For details, see the [KB3066214: ServiceNow Otto Model Upgrades](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3066214) article in the Now Support Knowledge Base. [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [Use Enhanced Access Control for OT](https://www.servicenow.com/docs/access?context=ot-enhanced-access-control&family=australia&ft:locale=en-US) : Enhanced Access Control for OT implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Operational Technology Network Map](https://www.servicenow.com/docs/access?context=utilizing-ot-network-map&family=australia&ft:locale=en-US) : Use the OT network map available in the Industrial Workspace to view the subnets of a site and the OT devices in each subnet. [CMDB OT class model updates](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models-operation-technology&family=australia&ft:locale=en-US) : Configure for your OT devices with the following CMDB OT class model updates: * The IP Network Subnets related list was added to IT devices in the OT view. The list shows all subnets related to the device and IP Network subnets for the selected OT device. * The IP Network Subnets related list was added to the following CMDB classes: * cmdb_ci_display * cmdb_ci_firewall_network * cmdb_ci_security * cmdb_ci_ids_network * cmdb_ci_imaging * cmdb_ci_unclassed_hardware * cmdb_ci_multimedia * cmdb_ci_monitor_control * cmdb_ci_aix_server * cmdb_ci_computer * cmdb_ci_esx_server * cmdb_ci_hardware * cmdb_ci_hpux_server * cmdb_ci_hyper_v_server * cmdb_ci_iot * cmdb_ci_ip_firewall * cmdb_ci_ip_router * cmdb_ci_ip_switch * cmdb_ci_linux_server * cmdb_ci_monitor_control * cmdb_ci_netgear * cmdb_ci_ot * cmdb_ci_pc_hardware * cmdb_ci_printer * cmdb_ci_protocol_converter * cmdb_ci_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * cmdb_ci_win_server * You can now view the OT device details for the following CMDB classes: * cmdb_ci_esx_server * cmdb_ci_hyper_v_server * Because the OT device details are included in the form view of the CMDB class table, the OT device details tab was removed for the following CMDB classes: * cmdb_ci_aix_server * cmdb_ci_hpux_server * cmdb_ci_pc_hardware * cmdb_ci_hyper_v_server * cmdb_ci_esx_server * cmdb_ci_solaris_server * cmdb_ci_unix_server * cmdb_ci_ups * Admins can edit the protection policy for an OT View rule for all CMDB classes. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Operational Technology Manager features. {#dfrn3-operationaltechnologymanager-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [OT device related items and related lists](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=yokohama&ft:locale=en-US) : The Key Value \[cmdb_key_value\], Software Instance \[cmdb_software_instance\], and Firmware Install \[cmdb_firmware_install\] related lists were added to the OT view on IT and OT classes to view the following information: * Information related to the OT device populated through the integrations and captured as Key Value pairs. * Software installed on the OT device if Software Asset Management isn't available. * Firmware associated with the OT device. You can view these related lists on the ServiceNow AI Platform® and in the Industrial Workspace Admin. [OT Excel SGC - Import Task list module in the Industrial Workspace](https://www.servicenow.com/docs/access?context=create-import-task-excel-sgc&family=yokohama&ft:locale=en-US) : The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the import task functionality for the Service Graph Connector for Microsoft Excel. [OT Excel SGC - Remediation Task list module in the Industrial Workspace](https://www.servicenow.com/docs/access?context=create-remediation-task-for-validation-errors&family=yokohama&ft:locale=en-US) : The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the remediation task records created from an import task. [View and edit device to device connections](https://www.servicenow.com/docs/access?context=view-device-to-device-connections&family=yokohama&ft:locale=en-US) : The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform. [Is Virtual field for OT devices](https://www.servicenow.com/docs/access?context=ot-assets-form&family=yokohama&ft:locale=en-US) : Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace. [OT Subnet Mappings related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=yokohama&ft:locale=en-US) : The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record. [Manufacturer and Model Number fields](https://www.servicenow.com/docs/access?context=ot-assets-form&family=yokohama&ft:locale=en-US) : The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform® and in the Industrial Workspace. [Request chart in the OT Action-Oriented Landing Page](https://www.servicenow.com/docs/access?context=oper-tech-task-oriented-landing-page&family=yokohama&ft:locale=en-US) : A chart for OT requests was added to the OT Action-Oriented Landing Page so you can track your requests in the Industrial Workspace. [Sort items field in the OT Action-Oriented Landing Page](https://www.servicenow.com/docs/access?context=oper-tech-task-oriented-landing-page&family=yokohama&ft:locale=en-US) : The Sort items field was added to the OT Action-Oriented Landing Page under the Important Actions section. [Mapped Equipment Model Entity column](https://www.servicenow.com/docs/access?context=view-all-mapped-ot-devices&family=yokohama&ft:locale=en-US) : The Mapped Equipment Model Entity column was added to the Industrial Workspace and ServiceNow AI Platform list views for OT devices. Use this column to identify the equipment model entity an OT device is mapped to. [Dashboard Library icon](https://www.servicenow.com/docs/access?context=exploring-industrial-workspace&family=yokohama&ft:locale=en-US) : The Dashboard Library icon () was added to the Industrial Workspace and contains the available dashboards for Operational Technology, including the Operational Technology Visibility dashboard. [Site filter on the Operational Technology Visibility dashboard](https://www.servicenow.com/docs/access?context=ot-devices-dashboard-filters-vr&family=yokohama&ft:locale=en-US) : A site filter was added to the Operational Technology Visibility in the Industrial Workspace so you can filter the displayed data by a chosen site. [OT device related items and related lists](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=yokohama&ft:locale=en-US) : The Key Value \[cmdb_key_value\], Software Instance \[cmdb_software_instance\], and Firmware Install \[cmdb_firmware_install\] related lists were added to the OT view on IT and OT classes to view the following information: * Information related to the OT device populated through the integrations and captured as Key Value pairs. * Software installed on the OT device if Software Asset Management isn't available. * Firmware associated with the OT device. You can view these related lists on the ServiceNow AI Platform® and in the Industrial Workspace Admin. [OT Excel SGC - Import Task list module in the Industrial Workspace](https://www.servicenow.com/docs/access?context=create-import-task-excel-sgc&family=yokohama&ft:locale=en-US) : The OT Excel SGC - Import Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the import task functionality for the Service Graph Connector for Microsoft Excel. [OT Excel SGC - Remediation Task list module in the Industrial Workspace](https://www.servicenow.com/docs/access?context=create-remediation-task-for-validation-errors&family=yokohama&ft:locale=en-US) : The OT Excel SGC - Remediation Task list module has been added to the Industrial Workspace list view. From the available lists, you can access the remediation task records created from an import task. [View and edit device to device connections](https://www.servicenow.com/docs/access?context=view-device-to-device-connections&family=yokohama&ft:locale=en-US) : The Device to Device Connections list has been added to the OT Network menu available in the Industrial Workspace List view. You can view the device connections in detail using this list. Also, the Device to Device Connections related list was added to the Related Records tab on the OT device record in the ServiceNow AI Platform. [Is Virtual field for OT devices](https://www.servicenow.com/docs/access?context=ot-assets-form&family=yokohama&ft:locale=en-US) : Identify whether an OT device is virtual through the Is Virtual field added to the OT device form in the Industrial Workspace. [OT Subnet Mappings related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=yokohama&ft:locale=en-US) : The OT Subnets related list has been renamed OT Subnet Mappings in both the Industrial Workspace and the ServiceNow AI Platform when viewing an OT device record. [Manufacturer and Model Number fields](https://www.servicenow.com/docs/access?context=ot-assets-form&family=yokohama&ft:locale=en-US) : The Manufacturer and Model Number fields have been removed from the OT device list and form views on both the ServiceNow AI Platform® and in the Industrial Workspace. [OT Devices tab data](https://www.servicenow.com/docs/access?context=ot-manager-dashboard&family=yokohama&ft:locale=en-US) : The following data available in the OT Devices tab of the OT Manager dashboard has been moved to the Operational Technology Visibility dashboard. * New OT devices discovered * Inactive OT devices * OT Devices overview * Total CMDB OT devices * Unclassed OT devices * Unassigned OT devices * Unmapped OT devices * OT devices by category * Supervisory systems * Control systems * Field devices * Computers and servers * Network Gear * Industrial IoT * OT devices by Purdue level * OT devices by type (Top Level) * OT devices by manufacturer (Top Level) * OT devices by criticality | | Zurich | [Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US) : The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform. [Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=zurich&ft:locale=en-US) : A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature. [IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US) : The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with. [VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=zurich&ft:locale=en-US) : The VLAN related list was added to the OT device form view to show the VLANs associated with a device. [Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US) : When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group. [Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=zurich&ft:locale=en-US) : The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=zurich&ft:locale=en-US) : Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role. | | Australia | [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=australia&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Now Assist for OTM was renamed to OT Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&family=australia&ft:locale=en-US) : Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation. [Automated IT OT Bulk Conversion name change](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US) : The Automated IT OT Bulk Conversion menu item was replaced with Automated IT OT Bulk Contextualization on the ServiceNow AI Platform. [Banner messages for the Bulk Update Ruleset for Reassigning IT to OT feature](https://www.servicenow.com/docs/access?context=automatically-convert-it-records-to-ot-devices&family=australia&ft:locale=en-US) : A banner message was modified during the Bulk Update Ruleset for Reassigning IT to OT feature process to reflect the correct information when you use this feature. [IP Network Subnets related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US) : The IP Network Subnets list was added for OT devices so you can see all subnets the selected OT device is associated with. [VLAN related list](https://www.servicenow.com/docs/access?context=ot-assets-related-links-and-lists&family=australia&ft:locale=en-US) : The VLAN related list was added to the OT device form view to show the VLANs associated with a device. [Use CMDB groups to add OT context to IT CIs](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US) : When you use CMDB groups to add OT context to IT CIs, you can no longer create an Automated IT OT Bulk Contextualization record with more than one CMDB group. [Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job](https://www.servicenow.com/docs/access?context=use-cmdb-groups-it-ot-conversion&family=australia&ft:locale=en-US) : The Automated IT OT Bulk Contextualization - Using CMDB groups scheduled job can only process 10,000 CIs at one time. If you have more than 10,000 CIs, the remaining CIs will be processed in the next job run. [Admin role dependency](https://www.servicenow.com/docs/access?context=granular-admin-roles&family=australia&ft:locale=en-US) : Several new granular admin roles were added to enable developers to complete administrative configuration tasks without requiring the full admin role. | [ ] ## Removed Between your current release family and Australia, some Operational Technology Manager features or functionality were removed. {#dfrn3-operationaltechnologymanager-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Operational Technology Manager features or functionality were deprecated. {#dfrn3-operationaltechnologymanager-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | * For the Service Graph Connector for Microsoft Excel, the following items were deprecated on the ServiceNow AI Platform: * The SG OT Excel Staging Task table * The Staging task reference on the SG OT Excel Staging table * The OT Manager dashboard is no longer available in the Industrial Workspace. * Starting with the Yokohama release, Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. * The SG OT Excel Staging Task table * The Staging task reference on the SG OT Excel Staging table | | Zurich | * The New button was removed from the following related lists for users with read-only access to a site: * Network Adapters * Memory Modules * Software Installed * IP Addresses * Network Adapters * Memory Modules * Software Installed * IP Addresses | | Australia | * The New button was removed from the following related lists for users with read-only access to a site: * Network Adapters * Memory Modules * Software Installed * IP Addresses * Network Adapters * Memory Modules * Software Installed * IP Addresses | [ ] ## Activation information Review information on how to activate Operational Technology Manager. {#dfrn3-operationaltechnologymanager-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Operational Technology Manager by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Operational Technology Manager is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Operational Technology Manager, such as specific requirements or compliance levels. {#dfrn3-operationaltechnologymanager-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Operational Technology Manager we have noted them here. {#dfrn3-operationaltechnologymanager-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * View the Operational Technology Manager (OT) device-to-device connections with additional information such as port and protocol values. * Review the OT applications and versions that you have installed on the About Industrial Workspace page. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. * Track your OT device data with the new Operational Technology Visibility dashboard. * Group OT devices using CMDB groups to support non-CMDB tables that must be converted from IT to OT. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. * Improve the processes for importing and classifying your OT device data with updates and UI enhancements for the Pre-import OT Worksheet Entry Review (POWER) tool. See [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Help promote system security by using Enhanced Access Control for OT. * Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=zurich&ft:locale=en-US) more information. | | Australia | ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows. [Australia Patch 6](https://www.servicenow.com/docs/access?context=australia-patch-6&family=australia&ft:locale=en-US) * The Now LLM Service is being prepared for future deprecation. [Australia Patch 4](https://www.servicenow.com/docs/access?context=australia-patch-4&family=australia&ft:locale=en-US) * The Now LLM Service is no longer the default model provider for new or inactive AI assets. [Australia Patch 3](https://www.servicenow.com/docs/access?context=australia-patch-3&family=australia&ft:locale=en-US) * Help promote system security by using Enhanced Access Control for OT. [Australia Patch 1](https://www.servicenow.com/docs/access?context=australia-patch-1&family=australia&ft:locale=en-US) * The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available. Australia Early Availability * Get a deeper look into your OT network with the OT network map in the Industrial Workspace, where you can view a site, its subnets, and the OT devices in each subnet. * Keep your OT device data updated by using the Configuration Management Database (CMDB) OT class model updates and UI enhancements. See for [Operational Technology Manager](https://www.servicenow.com/docs/access?context=operational-technology-manager&family=australia&ft:locale=en-US) more information. | [ ]