--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Partner Relationship Management release notes for upgrades from Yokohama to Australia # Combined Partner Relationship Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Partner Relationship Management Release Notes for Upgrades from Yokohama to Australia This consolidated guide assists ServiceNow customers in preparing for upgrades of Partner Relationship Management (PRM) from the Yokohama release to the Australia release. It highlights new features, important upgrade tasks, changes, and activation instructions across the release families Yokohama, Zurich, and Australia. The document ensures customers understand enhancements and capabilities available at each stage to optimize partner ecosystem management. Show full answer Show less ## New Features * **Yokohama:** Introduced a centralized data model to manage channel partners and enterprises, enabling partner self-service through a portal for service requests, catalog access, and case management workflows. * **Zurich:** Added plugins for Quote Management and Order Management to support quote and order lifecycle tracking by channel partners and sales teams. Introduced segment management for partner tier tracking and deal registration features with configurable forms and lifecycle playbooks. Enhanced Partner Workspace capabilities for administrators and relationship managers. * **Australia:** Advanced deal registration features with approval frameworks, task management, and automated notifications. Enabled quote creation via a self-service application on the Partner portal and introduced Opportunity Management plugin for opportunity tracking among channel partners. ## Changes * **Zurich:** Improved deal registration capabilities on the Partner portal allowing enterprise agents to convert registrations into opportunities. Updated Partner portal landing page for enhanced navigation and inquiry management. * **Yokohama and Australia:** No updates or changes noted. ## Removed and Deprecated Features No features or functionalities were removed or deprecated during these releases. ## Activation and Installation Partner Relationship Management is available through the ServiceNow Store. Customers must request installation from the Store to activate PRM applications. This applies to Yokohama, Zurich, and Australia releases with no additional activation changes. ## Additional Considerations * No new browser requirements, accessibility updates, or localization considerations were introduced across these releases. * Highlight features include enhanced real-time visibility into partner performance and improved partner-enterprise communication tools, especially from Yokohama and Zurich releases. ## Practical Takeaways for ServiceNow Customers * Plan upgrades by reviewing pre- and post-upgrade tasks to ensure a smooth transition to Australia release. * Leverage new plugins and self-service capabilities to empower channel partners with quoting, deal registration, opportunity tracking, and case management directly via the Partner portal. * Utilize advanced approval and task management frameworks introduced in Australia to automate and streamline partner deal workflows. * Use Partner Workspace features to gain comprehensive visibility and manage partner relationships efficiently within CRM tools. * Activate PRM features through the ServiceNow Store, ensuring access to the latest plugins and applications for partner management. Consolidated page of all release notes for Partner Relationship Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Partner Relationship Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Partner Relationship Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-partnerrelationshipmanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Partner Relationship Management. {#dfrn3-partnerrelationshipmanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Configure Partner Relationship Management](https://www.servicenow.com/docs/access?context=configure-partner-relationship-management&family=yokohama&ft:locale=en-US) : Support channel partners, enterprises, and their hierarchies with a centralized data model that specifies the roles and responsibilities of channel partners and enterprises. [Using Partner Relationship Management](https://www.servicenow.com/docs/access?context=using-partner-relationship-management&family=yokohama&ft:locale=en-US) : Enable channel partners to submit service requests, access catalog items, and manage their profiles on the self-service partner portal. [Using Partner Relationship Management](https://www.servicenow.com/docs/access?context=using-partner-relationship-management&family=yokohama&ft:locale=en-US) : Enable channel partners to create, track, and resolve service cases efficiently with the end-to-end case management workflow on the partner portal. | | Zurich | [\[Placeholder link text to key install-quote-management-for-channel-partners\]](https://www.servicenow.com/docs/access?context=install-quote-management-for-channel-partners&family=zurich&ft:locale=en-US) : Install the Quote Management for Channel Partners (com.snc.partner_relationship_management_qm) plugin to enable channel partners, B2B and B2C sales representatives, and managers to create, read, update, and track quotes associated with channel partners. [\[Placeholder link text to key install-order-management-for-channel-partners\]](https://www.servicenow.com/docs/access?context=install-order-management-for-channel-partners&family=zurich&ft:locale=en-US) : Install the Order Management for Channel Partners plugin (com.snc.partner_relationship_management_orm) to facilitate the entire order life cycle, especially indirect sales and enable channel partners to track orders with channel partners. [\[Placeholder link text to key configure-segment-management\]](https://www.servicenow.com/docs/access?context=configure-segment-management&family=zurich&ft:locale=en-US) : Use the segment \[sn_seg_segment\] table to create records, track partner progress toward the next tier, and group partners effectively based on performance into multiple segments for tailored support, incentives, and visibility. [\[Placeholder link text to key deal-registration-management\]](https://www.servicenow.com/docs/access?context=deal-registration-management&family=zurich&ft:locale=en-US) : Provide channel partners with exclusive rights to work on a particular deal registration or customer for a period of time.Use the configurable deal registration form to track deal registrations, information related to it, and successfully convert deal registrations to opportunities. Use the deal registration playbook on the Partner portal to provide channel partners the flexibility to create new deal registrations and track their end to end life cycle. [Data model for PRM](https://www.servicenow.com/docs/access?context=data-model-for-partner-relationship-management&family=zurich&ft:locale=en-US) : Enable a user with the sn_prm.enterprise_partner_admin role to map the fields on the channel partner record to their corresponding fields on the company record. [Partner Workspace](https://www.servicenow.com/docs/access?context=partner-workspace&family=zurich&ft:locale=en-US) : Manage and view the partner details via the Partner workspace if you have the sn_prm.enterprise_partner_admin role or the sn_prm.enterprise_partner_rel_manager role. [Partner Workspace](https://www.servicenow.com/docs/access?context=partner-workspace&family=zurich&ft:locale=en-US) : Enable a user with the sn_prm.enterprise_partner_rel_manager role to manage cases, orders, sold products, and install bases by using the Partner Overview tab in the CRM Workspace. | | Australia | [Deal registration Advanced Approval Framework](https://www.servicenow.com/docs/access?context=self-service-quote&family=australia&ft:locale=en-US) : Submit deal registrations for approval, configure rules by deal attributes, and auto-approve low-risk deals. Lock records during review, recall and resubmit if needed, track audit trails, and automatically notify approvers. [Deal registration task management](https://www.servicenow.com/docs/access?context=self-service-quote&family=australia&ft:locale=en-US) : Create and manage structured deal registration tasks, configure auto-creation rules via Flow Designer, centralize visibility in Channel Partner workspace. Notify assigned users via email, and control data growth with retention policies. [Install Quote Management for Channel Partners](https://www.servicenow.com/docs/access?context=install-quote-management-for-channel-partners&family=australia&ft:locale=en-US) : Install the Quote Management for Channel Partners plugin (com.snc.partner_relationship_management_qm) to enable channel partners to track quotes with channel partners. [Quote creation via Self-Service for Channel Partners](https://www.servicenow.com/docs/access?context=self-service-quote&family=australia&ft:locale=en-US) : Channel partners can create, manage, and track quotes end-to-end in the Partner portal using the new Quote Self-Service application (`com.sn_quote_self_service`). Built on the existing Quote Management application, the guided quote creation playbook delivers a self-service quoting experience without requiring access to internal workspaces. [Install Opportunity Management for Channel Partners](https://www.servicenow.com/docs/access?context=install-opportunity-management-for-channel-partners&family=australia&ft:locale=en-US) : Install the Opportunity Management for Channel Partners plugin (com.snc.partner_relationship_management_oppty) to enable channel partners to track opportunities with channel partners. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Partner Relationship Management features. {#dfrn3-partnerrelationshipmanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [\[Placeholder link text to key register-a-deal-partner-portal\]](https://www.servicenow.com/docs/access?context=register-a-deal-partner-portal&family=zurich&ft:locale=en-US) : Create and update deal registrations on the Partner portal to enable enterprise agents to convert them into an opportunity. [Partner portal experience](https://www.servicenow.com/docs/access?context=using-partner-relationship-management&family=zurich&ft:locale=en-US) : The new Partner portal landing page provides a new look and navigation to raise inquiries or register members. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Partner Relationship Management features or functionality were removed. {#dfrn3-partnerrelationshipmanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Partner Relationship Management features or functionality were deprecated. {#dfrn3-partnerrelationshipmanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Partner Relationship Management. {#dfrn3-partnerrelationshipmanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Partner Relationship Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Partner Relationship Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Partner Relationship Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Partner Relationship Management, such as specific requirements or compliance levels. {#dfrn3-partnerrelationshipmanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Partner Relationship Management we have noted them here. {#dfrn3-partnerrelationshipmanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * Enable enterprises to gain real-time visibility into partner's performance and engage with the channel partner ecosystem. * Enable channel partners to use the self-service Partner portal to register members, raise inquiries, and foster communication between the enterprise and partners. See [\[Placeholder link text to key bundle-omgmt.exploring-partner-relationship-management\]](https://www.servicenow.com/docs/access?context=exploring-partner-relationship-management&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Use the CRM Workspace to enable your enterprise administrators to view all the details that are related to their partners. See [Partner Relationship Management](https://www.servicenow.com/docs/access?context=partner-relationship-management&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]