--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Policy and Compliance Management release notes for upgrades from Yokohama to Australia # Combined Policy and Compliance Management release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 16 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Policy and Compliance Management Release Notes for Upgrades from Yokohama to Australia This consolidated release notes document guides ServiceNow customers through the upgrade path for Policy and Compliance Management from Yokohama through Zurich to Australia releases. It highlights new features, key changes, deprecations, and activation instructions to help you prepare, understand improvements, and optimize your use of the Policy and Compliance Management application. Show full answer Show less ## Key Features * **Entity-Level Compliance Scoring:** View comprehensive compliance scores rolled up from child entities to parent entities for better hierarchical oversight. * **Duplicate Citation Deduplication:** Identify and inactivate duplicate citations when downloading UCF content, consolidating control objectives and maintaining citation integrity. * **Improved Compliance Workspace Performance:** Removal of the Issues widget enhances workspace responsiveness while retaining issue details access. * **Entity-Based Access Control:** Granular data access configured via entities for controls, attestations, and policy exception mappings, granting precise user or group access. * **Generative AI for Control Objectives:** AI-powered identification and merging of similar control objectives streamline rationalization, including automatic copying of related policies and risk statements. * **Association of Citations to Controls:** Direct linkage of controls with multiple citations across frameworks improves compliance accuracy and reporting. * **Enhanced Control Objectives Rationalization:** Automated rationalization workflow, simplified two-step recommendation process, skipped redundant approvals, commenting features, and UI improvements. * **Now Assist for IRM Integration:** AI-assisted citation impact analysis detects control objectives affected by citation description changes and suggests updates for approval. * **Granular Control Objective Requirements and Attestations:** Control objectives can be broken down into detailed requirements with attestation at the requirement level, enabling finer compliance tracking. * **Policy Exception and Extension Request Enhancements:** Approvers get pop-up details before decisions; manual indicators respect exempt controls; requesters can provide additional information easily; expanded linking options for issue-based exceptions; and advanced multi-level approval configuration with the GRC Approval Configurator. * **Common Control Objective Creation:** AI-assisted merging of similar control objectives into consolidated records reduces duplication and manual effort. * **Entity-Based Record Access Automation:** New records such as controls and attestations automatically inherit entity-based access restrictions, reducing manual updates. * **Personal Authentication in Policy Authoring:** Policy authoring in Microsoft SharePoint and Google Drive supports hybrid authentication, linking document actions to individual users for improved audit traceability. * **Dashboard Access from Compliance Workspace:** Direct access to key Policy and Compliance dashboards improves visibility without additional application installation. * **Assessment Template Versioning:** Supports creation and publishing of multiple versions of CRI tiering questionnaires and assessments, ensuring assessments use the latest templates. * **Role-Based Workspace Redirection:** Email notification links now redirect users to the appropriate workspace or UI based on their roles for streamlined navigation. * **Control Objective Workflow:** Introduces a structured lifecycle with defined states, revision types, ownership controls, and draft management to improve control objective governance. * **Unified Rationalization of UCF and Non-UCF Control Objectives:** Enables simultaneous rationalization with clear guidance on retaining authoritative UCF objectives, ensuring consistent control management. * **ServiceNow Otto AI Platform Enhancements:** The Now Assist experience is rebranded as ServiceNow Otto, delivering advanced conversational AI, multimodal interactions, and autonomous workflow orchestration integrated into Policy and Compliance Management. * **Improved Browser and Accessibility Support:** Support for latest browser versions and introduction of the Coral theme with dark mode enhances usability and accessibility. ## Key Outcomes for ServiceNow Customers * **Enhanced Compliance Visibility and Accuracy:** Rollup scoring, citation association, and AI-assisted rationalization reduce duplication and improve compliance reporting confidence. * **Streamlined Policy and Control Management:** Workflow enhancements, personal authentication, and dashboard integrations simplify collaboration, governance, and audit readiness. * **Improved User Experience and Security:** Entity-based access and workspace redirection ensure users see appropriate data and interfaces, while performance improvements accelerate workflows. * **Greater Automation and AI Assistance:** Generative AI and ServiceNow Otto integration automate complex tasks like control objective merging and impact analysis, freeing resources for higher-value activities. * **Flexible Approval and Exception Handling:** Multi-level, configurable approval processes and enhanced exception request functionality support robust governance frameworks. ## Upgrade and Activation Guidance Policy and Compliance Management is available via the ServiceNow Store for Yokohama, Zurich, and Australia releases. Before upgrading to Australia, complete pre- and post-upgrade tasks as outlined in the release notes to ensure a smooth transition. Browser support requires the latest and two previous versions of major browsers including Chrome, Firefox, Edge Chromium, and Safari. ## Deprecations and Removals The GRC DevOps Accelerator is deprecated and Consolidated page of all release notes for Policy and Compliance Management from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Policy and Compliance Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Policy and Compliance Management to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-policyandcompliancemanagement-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Policy and Compliance Management. {#dfrn3-policyandcompliancemanagement-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | [Calculate compliance score and roll up to entity](https://www.servicenow.com/docs/access?context=compliance-score-calculation-pc-ws&family=yokohama&ft:locale=en-US) : View a comprehensive compliance score at the entity level that includes all the child entities rolled up to the parent entity along with the compliance score of the parent entity's direct controls. [Elimination of duplicate citations from UCF Shared list download](https://www.servicenow.com/docs/access?context=ucf-deduplication-pc&family=yokohama&ft:locale=en-US) : Eliminate duplicate citations associated with the authority documents when you download UCF content. You can retain one citation as active and mark the duplicate citations as inactive. Move the control objectives of the duplicate citations to the active citation, and update the duplicate citation records with the Source ID of the active citation. [Improve compliance workspace performance](https://www.servicenow.com/docs/access?context=compliance-manager-compliance-ws&family=yokohama&ft:locale=en-US) : Improved the performance of the compliance workspace by removing the issue widget to ensure a faster and smoother user experience. You can still access issue details from the "Issues Overview" section. [Entity based access](https://www.servicenow.com/docs/access?context=c_GRCControls&family=yokohama&ft:locale=en-US) : Entity based access aims to provide a more granular approach to data access, ensuring that users can only access data through entity-based access. The entity-based access has been enabled for controls, attestations and policy exception to control mappings. Administrators can grant access to an entity's related records by adding users or user groups, or by using entity user fields for entity-based access configuration. [Deduplication of control objectives](https://www.servicenow.com/docs/access?context=now-assist-for-irm&family=yokohama&ft:locale=en-US) : Using Generative AI, identify and recommend similar control objectives. You can choose to accept a control objective as duplicate, dismiss those that are not similar, or retain a control objective as primary in which details from all other similar control objectives are merged. Additionally, the system automatically copies related records, including policies and risk statements, to ensure comprehensive information is maintained in one location after retiring the accepted control objectives. | | Zurich | [Association of citations to controls](https://www.servicenow.com/docs/access?context=citation-to-control-mapping&family=zurich&ft:locale=en-US) : In many compliance frameworks, a single control objective may be referenced by multiple citations across different standards, regulations, or policy requirements. Without proper association management, organizations risk duplicating controls, misinterpreting coverage, or inaccurately reporting compliance. The association of citations to controls feature addresses this challenge by enabling users to associate controls with citations directly. When this feature is enabled, compliance scores update dynamically based on the status of directly associated active controls. [Enhancements to control objectives rationalization process](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&family=zurich&ft:locale=en-US) : The following enhancements have been introduced to the rationalization process of control objectives: * Rationalization process is now automatically created when selecting the Rationalize button in the control objective page.
 * The recommendation workflow has been simplified into a two-step process: Step 1 identifies duplicates by accepting or dismissing recommendations; Step 2 finalizes by retaining one recommendation or creating a new common control objective. * Approvals for the rationalization process are skipped for owners who are reviewers, and levels where all reviewers are owners are automatically approved.
 * Owners and approvers can add comments and justifications directly on recommendation cards and reply to existing comments.
 * The user interface has been updated with better navigation, quick summaries, visual improvements, and clear error messages. [Citation impact analysis and updates with Now Assist for IRM](https://www.servicenow.com/docs/access?context=control-objective-change-agent&family=zurich&ft:locale=en-US) : When a citation's description or supplemental guidance is updated, Now Assist identifies related control objectives that might be affected. It reviews these control objectives to determine whether the descriptions or guidance need changes and provides suggested updates. Users can review, provide feedback, and approve these updates directly in the Now Assist panel, ensuring that citation changes are reflected in associated control objectives. [Enhancements to control objectives and controls](https://www.servicenow.com/docs/access?context=co-overview-pc-ws&family=zurich&ft:locale=en-US) : The following enhancements have been introduced to control objectives and controls: * The Control objective requirements option provides a granular layer under a control objective. When each control objective has multiple statements, each statement becomes a control objective requirement. * The Create control requirements option generates control requirements automatically for every control generated under an entity type. * The Attestation at control requirement level enables attestation at a granular level for individual control requirements within a control. [Enhancements to policy exception and extension requests](https://www.servicenow.com/docs/access?context=review-policy-ext-and-extension-req-ws&family=zurich&ft:locale=en-US) : The following enhancements have been introduced: * For policy exception and extension requests, approvers can now view key details, such as justification, reason, and validity period, within a pop-up before approving or rejecting a policy exception or policy exception extension. * For manual indicators, if the associated control is marked as exempt, no indicator task is generated. * When a policy exception is in the Analyze state and the Awaiting Requested Information sub-state, the interface now includes a Send Information button that allows the requester to provide additional details or clarifications requested by the approver. * Previously, an issue-based exception required a linked policy or control objective for additional approvals. Now, it requires any one of the following: a linked policy, control objective, or control. The control must be linked to the policy exception itself, not just to the issue. [GRC Approval Configurator](https://www.servicenow.com/docs/access?context=grc-approval-configurator-for-policy-extension-and-exception&family=zurich&ft:locale=en-US) : The GRC Approval Configurator can now be used to manage both policy exception and extension approvals. It allows verification, approval, and extension rules to be defined based on state, sub-state, and other filter conditions, with support for multiple user groups and multi-level approvals. This enhancement provides greater flexibility in assigning appropriate approvers at each level based on defined conditions, facilitating structured and collaborative reviews. For extension approvals, users can now configure multiple approvers, overcoming the previous limitation of a single default approver (Compliance Manager). [Common Control Objective Creation](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&family=zurich&ft:locale=en-US) : Use Generative AI to merge similar control objectives into a single, consolidated common control objective. The system automatically populates the name, description, and guidance fields from the accepted duplicates, eliminating the need to manually select a primary control objective. [Entity based record access rules to secure new records](https://www.servicenow.com/docs/access?context=c_GRCControls&family=zurich&ft:locale=en-US) : When entity based record access rules are enabled on the Entity Based Access Configuration Properties page, any newly created controls, control attestations, indicators, and indicator tasks associated with a configured entity will automatically inherit the entity-based access (EBA) value from that entity. Previously, users had to run bulk access updates to apply EBA restrictions whenever new objects were created. Additionally, when a standard control is converted to a common control, the Entity based access restriction option is inactive by default. Users can manually enable the EBA option for common controls directly from the Access Settings section in the Details tab of the respective control. | | Australia | [Personal authentication and document access permissions in policy authoring](https://www.servicenow.com/docs/access?context=personal-auth-and-document-access-policy-authoring&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.3.2, you can enable personal authentication for policy authoring in Microsoft SharePoint and Google Drive. When enabled, policy authoring uses a hybrid authentication model. Create, connect, and upload operations run under the logged-in user's personal credentials, while document access permission grants and content sync always run under the shared service account. This approach supports audit traceability at the individual user level for document operations and keeps access management and sync consistent regardless of who initiates them. [Dashboard access from Compliance Workspace](https://www.servicenow.com/docs/access?context=view-dashboards-in-compliance-workspace&family=australia&ft:locale=en-US) : After upgrading to 22.3.2, you can access Policy and Compliance Management dashboards directly from the Compliance Workspace.The following dashboards are available: * Compliance Overview * Policy Acknowledgement * Policy Exception Overview * Policy Overview These dashboards are also accessible from the Platform Analytics application. [Assessment template versioning](https://www.servicenow.com/docs/access?context=template-versioning&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.3.2, CRI tiering questionnaire, CRI profile assessment, and control assessment templates support versioning. Template managers can create and publish new versions of these templates over time. When a CRI tiering questionnaire, CRI profile assessment, or control assessment is initiated, the assessment is generated using the latest published version of the template. [Role-based workspace redirection for email notification links](https://www.servicenow.com/docs/access?context=grc-tasks-pol-comp-ws&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.3.2, email notification links for Policy and Compliance Management records redirect users to their appropriate workspace based on their assigned roles. Users without a workspace role are redirected to the GRC Task Page, or to the classic UI if the common workspace is not installed. The following record types support workspace redirection: Controls, Evidence, Control risk indicators, Indicator task, Policy acknowledgments, and Policy exceptions. [Control objective workflow](https://www.servicenow.com/docs/access?context=concept_cob_workflow&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.0.1, the new Control objective workflow feature introduces a structured lifecycle for managing control objective records. Enable this feature using the Enable Control Objective Workflow property under Policy and ComplianceAllProperties and is disabled by default. * When disabled, only the State field is added to control objective records. Active records show Published, inactive records show Retired, and new records default to Draft. * When enabled, control objectives move through: Draft, Review, Approved, Current version, and Retired. The following new fields are also introduced: State, Effective date, Revision type, and Record nature. * Editing a published control objective creates a working draft, keeping the published record active until approved changes are published. * Users must select a revision type: Major or Minor. A Major revision moves associated controls back to Draft. A Minor revision applies updates without moving controls back to Draft. * The Owner and Owning Group fields control who can edit the control objective and perform workflow actions. [Rationalizing control objectives](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&family=australia&ft:locale=en-US) : After upgrading Policy and Compliance Management to 22.0.1, both Unified Compliance Framework (UCF) control objectives and non-UCF control objectives can be rationalized together. * Recommendation cards show a Source field to indicate whether it originates from UCF or a non-UCF source. * As UCF control objectives cannot be deactivated, the Identify Duplicates and Finalize sub-states guide the users to retain the UCF control objective. Any UCF recommendations that are not retained are automatically dismissed when the user requests review. * Only one UCF control objective can be retained at a time. If you retain a different UCF control objective, the previously retained one is automatically dismissed. * When rationalization is complete, the retained UCF control objective stays active, accepted non-UCF recommendations are deactivated, and any dismissed UCF control objectives remain active and unchanged. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Policy and Compliance Management features. {#dfrn3-policyandcompliancemanagement-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | [Some Now Assist skills are turned on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&family=yokohama&ft:locale=en-US) : The new default behavior works as follows: * New customers: When you install a Now Assist product, designated skills are turned on automatically. * Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. [Changes to Now Assist usage measurement](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&family=yokohama&ft:locale=en-US) : Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to [KB KB2704710: Now Assist Usage - Overview \& New Measurement Logic](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2704710). | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. [Improved widget presentation and page layouts](https://www.servicenow.com/docs/access?context=compliance-manager-compliance-ws&family=zurich&ft:locale=en-US) : As part of the Coral theme enhancements, rounded card containers with drop shadows have been introduced for widgets across Compliance pages, and the gray background has been removed from the Compliance home page to simplify the interface. [Tasks panel in Compliance Home page](https://www.servicenow.com/docs/access?context=compliance-manager-compliance-ws&family=zurich&ft:locale=en-US) : The Tasks section has been removed from the Compliance Workspace to improve page performance. [Improvements to the rationalization process of control objectives](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&family=zurich&ft:locale=en-US) : Several enhancements have been made to the rationalization process: * Redesigned the rationalization UI with a reordered layout and highlighted primary actions. * Validations added for deactivated and deleted control objectives. Introduced the "Restart Analyze" option to support reevaluation of recommendations. * Introduced support for Azure OpenAI, Amazon Bedrock, and Google Gemini for recommendations of control objectives. * Updated the Consolidate state UI to show the recommendation panel with retained and accepted control objectives and their associated items. | | Australia | [ServiceNow Otto® name announcement](https://www.servicenow.com/docs/access?context=sn-ai-implementation-landing&family=australia&ft:locale=en-US) : ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.The Now Assist for IRM (sn_irm_gen_ai) plugin, which provides generative AI capabilities for RCM, has been renamed to ServiceNow Otto for IRM. [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=australia&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [SAE columns in Control Attestations list view](https://www.servicenow.com/docs/access?context=c_Attestations&family=australia&ft:locale=en-US) : The Control Attestations list view now displays the Control and Entity columns, showing the control name and associated entity for each assessment instance. These columns are visible on the Compliance Workspace, Tasks page, Employee Center, and Risk Portal. | [ ] ## Removed Between your current release family and Australia, some Policy and Compliance Management features or functionality were removed. {#dfrn3-policyandcompliancemanagement-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Policy and Compliance Management features or functionality were deprecated. {#dfrn3-policyandcompliancemanagement-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | GRC DevOps Accelerator is now deprecated and no longer supported or available for new activation. For details, see the [Deprecation process \[KB0867184\]](https://hi.service-now.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Policy and Compliance Management. {#dfrn3-policyandcompliancemanagement-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | Activation information : Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Important: Policy and Compliance Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: Policy and Compliance Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | Activation information : Install Policy and Compliance Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US). Important: Policy and Compliance Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | Browser requirements : GRC: Policy and Compliance Management requires the latest public release and two previous release versions of the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions | | Zurich | Browser requirements : Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions | | Australia | Browser requirements : Policy and Compliance Management supports the latest public release and the two preceding versions of the following web browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions | [ ] ## Accessibility information Review details on accessibility information for Policy and Compliance Management, such as specific requirements or compliance levels. {#dfrn3-policyandcompliancemanagement-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Policy and Compliance Management we have noted them here. {#dfrn3-policyandcompliancemanagement-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | * View the compliance score at the entity level based on the hierarchy of entities. * Eliminate duplicate citations associated with the authority documents when you download UCF content. * Revise your policies and update the policy text periodically by integrating with Microsoft SharePoint. * Enable policy owners and reviewers to collaborate, review, and redline policies by using policy authoring and the redlining feature. * The Issues widget has been removed from the Compliance Workspace landing page to enhance the performance. * Enable data access by implementing Entity-Based Access controls. * Recommend similar control objectives using generative AI. You can then retain, dismiss, or merge duplicate control objectives. See [Policy and Compliance Management](https://www.servicenow.com/docs/access?context=r_PolicyComplianceMgmt&family=yokohama&ft:locale=en-US) for more information. | | Zurich | * Association of citations to controls feature enables users to associate controls with citations directly to avoid duplicated controls and ensure accurate compliance reporting. * Multiple enhancements to control objectives rationalization process, including improvements including automatic rationalization process creation, simplified two-step workflow for recommendations, skipped approvals for owner-reviewers, comment capabilities, and improved UI. * Now Assist for IRM includes skills and AI agent to identify affected control objectives when citation descriptions change and to provide suggested updates for review and approval. * Enhancements to control objectives and controls, including control objective requirements for granular statements, automatic control requirement generation, and attestation at control requirement level. * Enhancements to policy exception and extension requests, including approver pop-ups with key details, no indicator tasks for exempt controls, Send Information button for requesters, and expanded linking requirements for issue-based policy exceptions. See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&family=zurich&ft:locale=en-US) for more information. | | Australia | * ServiceNow Otto is the new name for the Now Assist experience, delivering agentic AI, multimodal interactions, and autonomous cross-system workflow orchestration. * Enable personal authentication for policy authoring in Microsoft SharePoint and Google Drive to register policy documents under the logged-in user's identity instead of a shared service account. * Access Policy and Compliance Management dashboards directly from the Compliance Workspace, without installing Platform Analytics application. * Manage control objective changes through a structured workflow without affecting the active published record. * Rationalize UCF and non-UCF control objectives together in a single rationalization process. * Email notification links redirect users to their appropriate workspace based on their assigned roles. See [Policy and Compliance Management](https://www.servicenow.com/docs/access?context=r_PolicyComplianceMgmt&family=australia&ft:locale=en-US) for more information. | [ ] *[\>]: and then