--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-yokohama-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ay bundleId : - delta3ay --- # Combined Proactive Service Experience Workflows release notes for upgrades from Yokohama to Australia # Combined Proactive Service Experience Workflows release notes for upgrades from Yokohama to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Proactive Service Experience Workflows Release Notes for Upgrades from Yokohama to Australia This consolidated release notes page assists ServiceNow customers in preparing for the upgrade of Proactive Service Experience Workflows from Yokohama through Zurich to Australia. It summarizes new features, changes, deprecations, and other important information across all releases in this upgrade path. The document covers administrative roles, diagnostic capabilities, user interface themes, and naming conventions relevant to Proactive Service Experience Workflows. Show full answer Show less ## Key Features * **Granular Admin Role (Zurich):** Introduces a granular admin role that allows developers and administrators to perform specific administrative tasks within Proactive Service Experience Workflows and Product Support for Technology without requiring full admin privileges. This improves security and role management. * **Incident and Change Request Diagnostics (Zurich):** Enables users to diagnose incidents and change requests within the workflows and manually create resolution tasks. Diagnostics can be run from a contextual panel in the playbooks for Incident, Change Request, and Product Support for Technology cases. * **Configuration Item (CI) Testing (Zurich):** Allows execution of tests for Configuration Items directly from the CI form or related playbooks, enhancing troubleshooting and resolution efficiency. * **Visibility Controls:** Customers can modify the visibility of the Diagnose tab and run diagnostics from the Decisions table's contextual panel, providing flexibility in workflow interactions. * **UI Theme Updates (Zurich):** Introduction of the Coral theme as the default for new portals, web, and mobile experiences using Next Experience or Core UI. This theme offers a modern, brand-neutral look with an optional dark mode to improve readability and reduce eye strain. * **Application Renaming (Zurich):** The Technology Product Support Case application is renamed to Product Support for Technology to align naming conventions across workflows. * **Activation (Zurich):** Proactive Service Experience Workflows can be installed via request from the ServiceNow Store. ## Key Changes * The Technology Product Support Case menu has been renamed to Product Support for Technology Case for clarity and consistency. * The Coral theme replaces previous default themes for portals, web, and mobile experiences with enhanced visual design and accessibility options. ## Upgrade Considerations * No updates or changes were introduced in Yokohama or Australia releases for Proactive Service Experience Workflows. * Pre- and post-upgrade tasks should be reviewed to ensure smooth transition, although no specific tasks were called out between releases. * No features were removed or deprecated across the upgrade path. * Browser and accessibility requirements remain unchanged, with added support for dark theme accessibility in the Coral theme. ## Practical Impact for ServiceNow Customers Upgrading to Australia from Yokohama via Zurich will provide enhanced administrative controls, improved diagnostic workflows, and a refreshed user interface with accessibility features. Customers can expect more granular role management, easier incident and change diagnostics, and a modernized user experience. The renaming of key applications and menus supports better clarity and navigation within Proactive Service Experience Workflows. No features are removed, minimizing disruption during upgrade. Consolidated page of all release notes for Proactive Service Experience Workflows from Yokohama to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Proactive Service Experience Workflows release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Proactive Service Experience Workflows to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__2} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Proactive Service Experience Workflows. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__10} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Components](https://www.servicenow.com/docs/access?context=components-psew&family=zurich&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Proactive Service Experience Workflows without requiring the full admin role. [Components](https://www.servicenow.com/docs/access?context=components-product-support-case&family=zurich&ft:locale=en-US) : The granular admin role enables developers and administrators to complete administrative configuration tasks for Product Support for Technology without requiring the full admin role. [Diagnose and resolve an incident](https://www.servicenow.com/docs/access?context=diagnose-reslove-incident-psew&family=zurich&ft:locale=en-US) : Diagnose the incident in the Proactive Service Experience Workflows and create the resolution task manually to resolve the issue. [Diagnose and resolve a change request](https://www.servicenow.com/docs/access?context=diagnose-resolve-case-change-request&family=zurich&ft:locale=en-US) : Review, diagnose, resolve, and close a change request case for the service-related issue experienced by the customer. [Diagnose and resolve](https://www.servicenow.com/docs/access?context=diagnose-resolve-hitechcases&family=zurich&ft:locale=en-US) : Review, diagnose, resolve, and close the Product Support for Technology Case. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Proactive Service Experience Workflows features. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__18} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | [Technology Product Support Case](https://www.servicenow.com/docs/access?context=tech-product-support-case-app&family=zurich&ft:locale=en-US) : Technology Product Support Case menu is renamed to Product Support for Technology Case. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some Proactive Service Experience Workflows features or functionality were removed. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__26} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Proactive Service Experience Workflows features or functionality were deprecated. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__34} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate Proactive Service Experience Workflows. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__42} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Activation information : Install Proactive Service Experience Workflows by requesting it from the ServiceNow® Store. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__50} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__58} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Proactive Service Experience Workflows, such as specific requirements or compliance levels. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__66} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__74} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Proactive Service Experience Workflows we have noted them here. {#dfrn3-proactiveserviceexperienceworkflows-summary__entry__82} | Release | Release notes | |-|-| | Yokohama | No updates for this release. | | Zurich | * Diagnose the incidents and change requests in the Proactive Service Experience Workflows. Create a resolution task manually to resolve the issue. * Run the diagnostics from the contextual panel in the Proactive Service Experience Workflows, Incident, Change request, and Product Support for Technology playbook. * Execute tests for a Configuration Item (CI) in the Proactive Service Experience Workflows, Change request, and Product Support for Technology playbook. For Configuration Items (CIs), run related tests directly from the CI form view. * Enables your customer to modify the visibility of the Diagnose tab and run diagnostics from the contextual panel in the Decisions table. * Technology Product Support Case application is renamed to Product Support for Technology * Technology Product Support Case application is renamed to Product Support for Technology. See [Proactive Service Experience Workflows](https://www.servicenow.com/docs/access?context=assurance-workflows&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ]